1, according to the requirements of the instrument to check their appearance, and punctual on duty, full of spirit
, enthusiastic service, kind and polite reception of each guest.
2, front desk hygiene to do neat and clean, check the required equipment such as: computer, telephone, sound is good. Count the number of keys and sign in for the POST machine. Whether to prepare the day of the books and newspapers.
3, and the laundry count the number of towels for detailed records.
4.Carefully review the shift handover and sign the shift handover book and continue to process and complete the work left from the previous shift.
5. Transfer telephone calls accurately.
6, organize the content of last night's telephone log book, according to the priority, dealing with the content of the phone.
7, accepting telephone bookings and written bookings, and entering booking information into the computer.
8, the guests enter the hall, take the initiative to greet the guests, Mr. (Miss) good! Welcome to Yinghai Famous Residence Club. Domestic guests in Chinese, foreign guests in English.
9, ask the guest whether there is a reservation.
10, actively and enthusiastically for members and other guests fitness procedures, check the guest's name, gender, card number, time, and politely ask the guest to show the membership card, issue towels, keys, non-members in accordance with the provisions of the charge. For the first time to participate in the activities of the guest inquiries to be patient answer.
11, during the shift to do a good job of the day's cash register and the filling of statements, before the end of the day to put money in the designated location.
12, registration and card checking work should be done to "three clear three check", three clear is: handwriting clear, registration program clear, membership card check clear. Three check is: check whether the member himself and member photo is consistent, check whether the age is consistent, check whether the years of use is valid.
13, to the club's guests to inform the locker room and the location of the fitness facilities, to the guests to go to the catering consumption of restaurants, bars and cafes to inform the location of the cafeteria.
14, for guests to put forward the views and suggestions timely report to the department manager.
15, to leave the guests to take the initiative to remind not to forget the goods, welcome to come back next time!
16, the use of VIP card guests on the day into the computer, and the use of VIP card guests on the previous day to print the situation to the department manager.
17, do a good job of registration and custody of lost articles, a detailed record of the date, the name of the finder and the name of the article, and signed by the manager on duty to confirm that day, in order to wait for the guests to collect later. Guests should ask the date of loss and the name of the item and the description of the item, signed by the guest to confirm the receipt of the item, the issuer should sign to confirm.
18, polite reception of guests, ask whether the guest is the first time to visit, whether the membership consultant to contact the reservation, timely notification of the relevant membership consultant, such as the reservation has not been notified to the membership of the Department.
19, clearly know the club's business hours of various departments and various charges.
20, for members for membership card loss and suspension procedures, and notify the relevant membership consultant.
21, print the membership flow (daily) and deliver it to the department manager.
22, will not be able to complete the work in a timely manner to do a good job of handing over the shift, to be completed in the next shift.
Evening shift
1, according to the requirements of checking their own instrument appearance, and on time, full of spirit, enthusiastic service, kind and polite reception of each guest.
2. Check the number of towels and the number of keys with the previous shift and make a detailed record.
3, carefully review the contents of the shift, and sign the shift book, continue to deal with and complete the work left by the previous shift.
4.Accept telephone bookings and written bookings and enter booking information into the computer.
5.Transfer calls accurately.
6, guests enter the hall, take the initiative to greet guests, Mr. (Miss) good! Welcome to Yinghai Mingju Club. Domestic guests in Chinese, foreign guests in English.
7, ask the guest whether there is a reservation.
8, actively and enthusiastically for members and other guests fitness procedures, check the guest's name, gender, card number, time, and politely ask the guest to show the membership card, issue towels, keys, non-members in accordance with the provisions of the charge. For the first time to participate in the activities of the guest inquiries to be patient answer.
9, during the shift to do a good job of the day's cash register work, filling out statements and business after the end of the checkout procedures and put money in the designated location.
10, registration and card checking work should be done to "three clear three check", three clear is: handwriting clear, registration program clear, membership card check clear. Three check is: check the member himself and the member's photo is consistent, check whether the age is consistent, check whether the years of use is valid.
11, to the club's guests to inform the locker room and the location of the fitness facilities, to the guests to go to the catering consumption of restaurants, bars and cafes to inform the location.
12, for guests to put forward the views and suggestions timely report to the department manager.
13, to leave the guests to take the initiative to remind not to forget the goods, welcome to come back next time!
14, the use of VIP card guests on the day into the computer.
15, will not be able to complete the work in time to do a good job of shift work, to be completed in the next shift.
16, do a good job of registration and storage of lost articles, a detailed record of the date, the name of the finder and the name of the article, and signed by the manager on duty to confirm that day, in order to wait for the guests to collect later. Guests should ask the date of loss and the name of the item and the description of the item, signed by the guest to confirm the receipt of the item, the issuer should sign to confirm.
17, polite reception of guests, ask whether the guest is the first time to visit, whether the membership consultant to contact the reservation, timely notification of the relevant membership consultant, such as the reservation has not been notified to the membership of the Department.
18, clearly know the club's business hours and charges for each department.
19, for members to handle membership card loss and suspension procedures, and notify the relevant membership consultant.
20, check the next day's guest reservations, such as additions and changes need to make key records. And timely notification of the next shift.
21, the day's guest flow situation into the computer.