Summary of the front desk work (1) Time is always fleeting. During my three months in the company, I gained a lot and felt a lot. Since taking office, I have worked hard to adapt to the new work of the working environment and the front desk, earnestly performed my duties and worked hard to complete all the work. The study and work in the past three months are summarized as follows:
I. Work content
In these three months, I adopted the methods of watching, asking and learning, and got a preliminary understanding of the specific business knowledge of the company's front desk clerk. First of all, summarize all my specific work contents:
1, responsible for the reception and transfer of telephone calls at the front desk, do a good job of call consultation, carefully record important matters and convey them to relevant personnel without omission or delay.
2. Be responsible for the reception, basic consultation and introduction of visiting customers, strictly implement the company's reception service specifications and maintain good manners.
3. Be responsible for the sanitation and cleaning of the company's front desk lobby, placing tables and chairs, and keeping them clean.
4, send documents to leaders at all levels, sign for documents, send and receive newspapers and periodicals.
5. Print and copy office documents, send and receive faxes, and make office forms.
6. Contact the personnel of each project department of the company, and send and receive the internal documents of the company.
7. Other tasks assigned by the leaders.
Second, the work harvest and experience
(a), learning in practice, and strive to adapt to the work. This is my first job after graduation. As a newcomer, when I first joined the company, I was very unfamiliar with the company's operation mode and workflow. Thanks to the patient guidance and help of leaders and colleagues, I became familiar with the work content of the front desk and the functions of various departments in the company in a short time. It also allowed me to quickly complete the transition from a student to a staff member.
It is said that the front desk is the window of the company's external image. Just three months has given me a new understanding and experience of this sentence. Guests visiting the company should be polite, be kind when answering the phone, handle the daily affairs of the office building seriously, and treat colleagues with humility and sincerity ... bit by bit, I can learn from my work, make progress in my study and benefit a lot.
(2) Learn the corporate culture of the company and improve yourself. Only when I joined the Great Wall of China did I truly appreciate the connotation of the ten words "diligence, professionalism, self-confidence, vitality and innovation". I feel this culture from the dedication of leaders and colleagues. In such a good working atmosphere, I will also ask myself to take these ten words as the criterion, put myself into my work with a positive and optimistic attitude, do my job well, find out the shortcomings in my work in time and communicate with the department in time. This has always been the goal and direction of future work.
(3) Expand your knowledge and constantly improve yourself. Three months' work also gave me a sense of crisis. At work, I will receive some customer information and professional consultation calls, so it is not enough to rely on my current understanding and understanding of the company. I think I should constantly recharge myself in my future work, broaden my knowledge and reduce the gaps and mistakes in my work. When you first enter the workplace, it is inevitable that there will be some small mistakes that need to be corrected by the leaders. However, as a lesson from the past, these experiences have also made me mature and consider all kinds of problems more comprehensively to prevent similar mistakes from happening.
Third, the future plan
During this period of work, I learned a lot and felt a lot. Thank you very much for your concern and help. I am deeply proud of the rapid development of the company. In the future work, I will strive to improve my self-cultivation and connotation, make up for the shortcomings in my work, constantly sum up experience in my new study, do my job well with a modest attitude and full enthusiasm, give full play to my potential and contribute to the construction and development of the company!
Time is always fleeting. After working at the front desk for more than two months, I gained a lot and felt a lot. Since I took office, I have tried my best to adapt to the new work of the working environment and the front desk, and earnestly performed my duties and completed all the work.
First, the daily work content
1, transfer calls, accurately transfer visitors' calls, and treat harassing calls gently to improve work efficiency.
2. Receive and guide visitors and cooperate with the personnel department to register the applicant's information.
3. Update the address book. In view of the large internal personnel transfer and many new employees, the address book cannot be changed in time, which affects the communication between departments and between customers and the company. Therefore, we should do a good job in follow-up work, update the address book in time, and often communicate with various departments in future work to get correct information in time.
4. Attendance records: enter fingerprints for new employee registration and make supplementary attendance records.
5, record the daily duty, and clean the front desk and VIP room.
6. Turn on the big screen at 9: 30- 10: 00 every day to check its usage. If there is any fault, contact relevant personnel for maintenance immediately.
7. Clean the offices of the general manager and chairman.
8. Receive daily newspapers and emails and hand them over to relevant personnel in time.
9. Distribution of company documents. Distribute documents to all departments in time and quickly convey the company's policies and measures.
10, meeting work, inform the staff to attend the meeting on time before the meeting and prepare tea. Tea should be added in time at the meeting. Clean the meeting room after the meeting.
1 1. Register the temperature every day, turn on the air conditioner as required and make records.
12, check the front desk lamp, VIP room and warehouse lock after work to ensure that the air conditioner and computer power are turned off.
Second, the existing problems
You don't do things carefully enough, you don't think comprehensively, and sometimes you forget things. At present, the company has a large turnover of personnel, and there are many and frequent people going in and out, which has caused some omissions.
Third, give yourself advice.
1. As an employee of the general office, besides being down-to-earth and conscientious, we should also pay attention to communication with various departments. Understand the development of the company and the work content of each department. With these knowledge reserves, you can answer the questions of visitors in time and accurately, and transfer the calls of callers accurately.
2. In accordance with the provisions of the premise, but also pay attention to methods, a firm attitude, euphemism, and strive to improve the quality of service.
3. Be considerate and careful in doing things. Sometimes a small problem can make a big mistake, so always think of the consequences first.
4. Work progress and problems encountered in the process of work should be fed back to the superior because they cannot be handled in time.
5. Strengthen the study of etiquette knowledge. Studying at work is not enough. After work, you must also learn relevant professional knowledge and understand the common sense of etiquette that you must abide by when interacting with people.
These are exactly what I lack in my work. Through thinking, I think that no matter which position, no matter what job, it is a part of the company's overall organizational structure, and it is for the company's overall goals. For the front desk work, it should be "the starting point of company image and service". Because for customers, the front desk is the first step for them to contact the company, and it is also the first impression of the company. The first impression is very important, so the front desk represents the image of the company to a certain extent. At the same time, the company's service to customers begins with welcoming guests at the front desk, and a good start is half the battle. With the understanding of its importance, I further thought about how to do my work well. So I will definitely work harder in the days to come!
20** has passed, and I have been a receptionist in our company for nearly 9 months before I know it. Receptionist has not made a huge and direct contribution to the development of the company like business, marketing, finance and other departments, but since the company has set up this position, the leaders must think it is necessary to exist. Through thinking, I think that no matter which position, no matter what job, it is a part of the company's overall organizational structure, and it is for the company's overall goals. During these nine months, with the care and help of company leaders and colleagues, I successfully completed the corresponding work. Of course, there are still many shortcomings to be improved. Now I will summarize my work in the past 20 years as follows.
First, the daily work of the front desk
1. The receptionist is the first person to show the company's image. From April, 20** to February, 65438+, I treated every visiting customer warmly in strict accordance with the company's requirements and pointed it to the relevant office. For the door-to-door salespeople, I greeted them politely and sorted out their practical business cards and brochures for future work. In the past nine months,
2. Answer and transfer calls, copy faxes and distribute letters. Answer any incoming calls carefully, with an accuracy rate of 98%. Be able to deal with harassing calls wisely and reasonably, and improve work efficiency. When sending a fax, pay attention to whether the other party has received it and whether it is complete and clear. When copying, pay attention to the integrity of the copied materials to avoid the omission of the copied materials. If there is a letter, it will be handed over to the relevant personnel in time.
3. Dealing with temporary events When it is found that there is not enough water in the drinking bucket, it will ask Dahe people to deliver water in time. When the items needed by the front desk are not enough, they will apply for purchase in time, such as paper towels, copy paper and disposable paper towels. When the printer is out of ink, it will call the ink adding business personnel to add ink. When the office phone bill is running out, go to the business hall to deposit it in advance. If the items in the office are broken, such as the switch of the air conditioner and the light in the bathroom, they will call the state-owned property in time to let the property master check the reasons and let the property master install the equipment that needs to be bought by himself. The fault of the switch attendance machine can be directly solved by contacting the merchant after sale, and the telephone line can be solved by the telecommunications bureau. In short, we will find a way to solve the problem in time.
Second, the comprehensive affairs work
1. Book rooms, air tickets, tickets and birthday cakes. When the employees of the project department need to book air tickets or air tickets on business trips, I will contact the ticketing in time and keep tracking until the air tickets are delivered to our company, which will affect the travel of the business travelers for free. So far, about 70 tickets have been booked. For leaders or colleagues who need to make a reservation when they come to Zhengzhou for business, I will confirm the hotel details with them by text message or telephone after making a reservation. And the employee's birthday cake reservation. I will confirm the time with the staff the day before the reservation. On my birthday, I will tell Wang Lanying that there will be blessings every day on OA, and I will order * * birthday cakes in 20 years.
2. File filing and office asset registration Training materials and confirmations received from project department personnel are classified by folder. The newly purchased books in the office will be stamped by Zhang Lixian and numbered to facilitate asset management. There are 37 books in the office at present. Other office equipment (such as notebooks, CDs, sockets, etc.). ) are also registered in detail, and employees also sign and register according to company regulations when borrowing.
3. Attendance statistics The attendance details before 25th of each month come from the attendance machine. If you are not clear, you can check with everyone by email, and then make a summary, which can be sent to Wang Lanying on time.
4. Organize employee activities. Organize employees to go to Agricultural University at five o'clock every Wednesday afternoon. Through activities, we can improve team consciousness and exercise well. It's cold recently, and fewer people are willing to go out. During this period, we organized a table tennis competition, but the effect was not particularly satisfactory, which is also a place that needs to be improved in the future.
Third, other work.
While completing my own work, I also help to complete the work of other departments. For example, assist the personnel of the software project department to bind the project documents. Assist Xue's work in the marketing department, send gifts to customers with him, and make tenders. In this process, I also gained some new knowledge.
Fourth, shortcomings in the work.
1. I didn't make a good plan when purchasing office supplies, and I didn't consider it comprehensively enough. I only see what is missing in front of me, which requires me to pay more attention and worry more in the future.
2. There was an error in attendance statistics. Although it was corrected at that time, it had little impact, but it also reminded me of the importance of being careful. After the attendance is completed, it must be carefully checked and confirmed before sending it out. There are also some letters of the same type. Sending it out can easily make others think that you are a careless person. Although this kind of mistake only happens occasionally, it must be avoided as much as possible.
The effect of organizing outdoor activities in recent winter is very bad. In the middle, Zhang Li and I also discussed indoor activities, provided chess, checkers and other activities suitable for indoor play, and organized and implemented them, but this still failed to achieve the effect of outdoor activities. The solution to this situation is still under consideration.
Five, 20** year work plan
1, improve your initiative and communication skills, pay more attention, be careful and consider all aspects, in order to better complete the work.
2. Strengthen communication with all departments of the company. Understand the development of the company and the work content of each department. With this knowledge, on the one hand, we can answer customers' questions in time and transfer calls accurately. Or simply answer customers' questions within your power. In the past year, I especially want to thank Zhang Li for his help. She taught me a lot with enthusiasm and patience, and she trusted me. I am honored to have such a colleague and proud to be in such a company that gives preferential treatment to employees. Now is the new year. In this year, I will be down-to-earth, conscientiously complete my work and do my part for the development of the company.
Summary of Front Desk Work (4) I started to work as an office front desk in the company at the end of May. The front desk is a very important basic work. Over the past six months, with the care and help of company leaders and colleagues, I have basically completed all the work. After consulting leaders, learning from colleagues and groping by myself, I became familiar with all the work in the company office in a short time, made clear the work flow and direction, and got a clear working idea. The ideological consciousness has been further improved, and a set of clear working ideas has been formed in specific work, which can successfully complete the tasks assigned by the leaders. In order to sum up my work experience, continue to carry forward my achievements and overcome my shortcomings, I will briefly summarize my work during this period and plan my work for the coming year.
First, adapt to the characteristics of office work with a down-to-earth working attitude. As an important hub department in the operation of enterprises and institutions, the office is a comprehensive department that communicates, coordinates and handles internal and external work, which determines the complexity of running the office.
(1) Formulation of 1 system. Under the leadership of the superior, the overtime management system was revised and implemented in the work. 2。 According to the company's previous implementation methods, the "Book Lending Management Measures" and "Access Control Fingerprint Management Regulations" were formulated, and they were implemented in daily work through the audit of department leaders and countersignature of various departments.
(2) Everyday things 1. Responsible for cleaning the chairman's office, the general manager's office and the teahouse. 2。 Responsible for receiving express delivery, sending and receiving newspapers, magazines and letters, printing documents, answering and transferring switchboard calls. 3。 Daily statistics of company employees and telephone check the attendance of project employees. 4。 Book borrowing statistics and signatures of company employees. 5。 Daily etiquette reception work.
(3) Payment of water and electricity charges: handling of the company's communication business (paying the last month's fee before the end of each month).
(4) Complete the monthly office report before 5th of each month and submit it to the general manager (including office supplies warehouse and warehouse inventory table-tool inventory table-tool receiving quantity this month-unified inventory table of tools in and out of warehouse this month-office supplies application this month-office supplies application of this department-office supplies receiving this month-expense detailed list this month-monthly star situation).
(5) Before the 8th day of each month, refer to the clock-in data records derived from the attendance system, make an electronic attendance sheet according to the received Travel Approval Form, Leave Form and daily attendance sheet, complete the production of the company attendance summary table, and submit it to the administrative general manager for review.
(6) Complete the statistical summary of the application for office supplies of this department before 10 every month and submit it to the administrative general manager for review. Change the sales leaderboard in the middle of the month. Before the 20th of each month, according to the results of the Star of the Month selection, make a photo of the Star of the Month and change it to the bulletin board.
(7) Communicate with the administrative general manager and the network administrator to determine the required expenses for next month, complete the departmental budget statistics before 25th, and submit them to the financial center after being reviewed by the administrative general manager.
(eight) to complete the inventory of office supplies and daily necessities before 30 days of each month. Submit it to the executive general manager for review, and submit it to the financial center before the 2nd of the following month.
(9) Buy tributes and flowers on the first and fifteenth day of each month, and put the tributes in order one day in advance.
(ten) registration of office supplies files and fixed tables and chairs files. The new year means a new starting point, new opportunities and new challenges. In 20** years, we should conscientiously sum up experience, guard against arrogance and rashness, work hard, and strive for greater achievements. With a brand-new work style, higher work enthusiasm and more dedicated work attitude, I devoted myself to all the work in the office. Start with small things and service, further strengthen housekeeping and logistics services, provide basic services for the overall development of the company, and play the due role of administration for the realization of the company's annual overall work objectives.
I have been in the company for more than a year. Here, I started my work as an employee from a school student, and learned more knowledge and skills, which improved in all aspects. With the support of the leader and the help of my colleagues, I finished my work well. I am very grateful to the company leaders for giving me this growth platform, so that I can continue to grow and learn in my work and improve my own quality. Now I will summarize my work in the past year as follows:
I. Daily work
1. Make things detailed, organized and standardized. The work at the front desk is trivial, sending and receiving faxes, emails and newspapers, maintaining office equipment, delivering water and receiving different visitors. When I first came into contact with work, sometimes things got together, and I couldn't cope with it, as if I was in a hurry. Although the work was completed, some details were not noticed during the work, and things seemed chaotic. The efficiency is also low. After continuous exploration and summary, I realized that in order to complete these tasks with high quality, we should first plan our work from the overall situation, and then start from the details to maintain good working conditions and improve efficiency. Only by constantly improving ourselves can we be competent for seemingly simple administrative work. Now, we have been able to better coordinate our work and try our best to properly handle the details of our work. Strive to give you the best support and service, constantly improve your business level, and always demand yourself according to professional standards. At the same time, standardization needs to be strengthened, and I will pay more attention to this point in my future work.
2, to maintain a good working condition, low is king, low is the sea. Administration itself is a service and support work, especially the reception at the front desk. When a customer visits or the company has a large meeting, the front desk will be responsible for some tea preparation and service, understand everyone's needs and serve everyone in time. When receiving other personnel, such as newspaper delivery, water delivery, visitors, etc., we should also provide thoughtful services to reflect the good image of the company. Only by maintaining good working conditions can the service quality be improved. In the process of work, I ask myself to avoid extreme emotions, keep in mind my job responsibilities, always put my position at a suitable height, and devote myself to my work with the attitude of serving others and improving myself. This is also a necessary accomplishment for an administrative staff.
3. Learning communication and teamwork communication are indispensable abilities for a person to exist in this society. The front desk work needs to deal with many people at home and abroad and all sectors of society. Communication, good and effective communication is particularly important. In this year's work, communication is basically smooth, but there are also many problems. When something happens, I often lack the enthusiasm and initiative of communication. Always take time to think, instead of understanding and communicating in time, and deal with things a little passively. So it also wastes some time and reduces work efficiency. This is a very unprofessional aspect. Be proactive and solve problems in the first place. Not only can you finish your work better, but you can also encourage yourself to develop the quality of not escaping and being responsible to the end. In the future work, I will use this standard to demand myself and strive to finish the work better. The company is a whole, and every employee is a part of it. No matter what position we are in or what job we are engaged in, we cannot do without the cooperation of our colleagues. This requires us to have team spirit. On the basis of good communication, actively cooperate with colleagues, unite and cooperate, in order to do a good job. This is also deeply felt at work. I will, as always, cooperate seriously and actively, and at the same time be strict with myself and do all the work well.
The second is to strengthen their own skills and literacy, leaving school for the first time to enter the workplace, in terms of ability and experience are insufficient.
After this year's study and accumulation, we have been able to ensure the normal operation of all the work in this position, but there are still many shortcomings. I also look for shortcomings in my work, study hard and cultivate my ability. At present, I have learned relevant professional knowledge through-,including the professional quality and ability improvement of the front desk, file management, administrative overall management and other related contents. The knowledge of financial accounting is also lacking, and I am also learning this knowledge. Through these studies, my skills have been improved to a certain extent. I hope I can have the opportunity to participate in relevant training in my future work and improve my work skills to a greater extent. I will study hard when I see some good working methods of my colleagues in my usual work. I really feel that every leading colleague around me is a teacher with different advantages, and everyone has something to learn. Sometimes work skills are not only learned from books or made by yourself, but also need to absorb the essence of others.
Three. Work achievements and existing problems
1, work results, office equipment, vats of water and other ledgers are fully established. Services such as catering, hotels and reservations are basically perfect. Daily inspection and all kinds of maintenance are carried out smoothly. Specification for reimbursement process of various accounts. Other services and follow-up work were carried out in an orderly manner.
2. Existing problems
(1) The work is not detailed enough: the front desk work is detailed, but there are many places I haven't done yet. In terms of service guarantee, the sanitary maintenance of the conference room, tea room, front desk hall and office hall on the second floor is not in place, and problems cannot be found in time, let alone solved in time. There are also problems with the cups used for entertainment and some service directions, which do not provide convenient services for everyone.
(2) Insufficient execution: When receiving instructions from leaders to complete a certain job, execution often gets stuck. This has something to do with my own understanding of tasks and instructions, and my own flexibility and action on problems.
(3) Low work efficiency: Due to their own knowledge structure and work skills, some work efficiency can't keep up. For example, some documents cannot be completed with good quality and quantity due to the lack of knowledge and skills of office software. The same is true for other professional jobs. The above problems will be solved in the work of 20 16. I really learned a lot in a year's work. I am very grateful to the leaders for their tolerance and support, so that I can have such an opportunity to work, study and grow. In the next work, I will make persistent efforts to do better.