On August 24th, some media exposed that there were some problems in Beijing Jinsong Store and Sun Palace Store of Haidilao, such as rats scurrying around on the kitchen floor, dustpans and tableware being mixed in the same pool, and using hot pot colander used by customers to dig out the sewer.

Sichuan Haidilao Catering Co., Ltd. responded in the official Weibo in the afternoon, saying that the problems disclosed in the media reports were true. The company was very guilty about this and sincerely apologized to its customers. Haidilao has arranged all stores for rectification, and will publicly issue a rectification plan later.

Haidilao was established in 1994, which is a large-scale inter-provincial direct-selling restaurant brand hotpot restaurant, mainly engaged in Sichuan-style hotpot and integrating the characteristics of local hotpot. Its full name is Sichuan Haidilao Catering Co., Ltd., and its founder is Zhang Yong.

Haidilao has more than 111 chain restaurants in Jianyang, Beijing, Shanghai, Shenyang, Tianjin, Wuhan, Shijiazhuang, Xi 'an, Zhengzhou, Nanjing, Guangzhou, Hangzhou, Shenzhen, Chengdu, South Korea, Japan, Singapore, the United States and other cities and countries.