It's hard to avoid getting drunk and making trouble when opening a restaurant.

How to deal with it skillfully is a science.

There is a small restaurant in Sanwei Village, Jiubao. There is only one box and a lobby that can hold four or five tables. The box can hold two tables.

The boss and proprietress are from Lu 'an, Anhui Province. The couple have been running this restaurant for five years, mainly cooking Chinese food and dinner, the most famous of which are pickled fish and braised pig's feet.

On the afternoon of September 2nd, a man came to the store. The man claimed to be from Fuyang, Anhui Province, and he worked near Jiubao. He couldn't

go home during the Mid-Autumn Festival. He wanted to gather his fellow villagers who couldn't go home for the holiday to celebrate the Mid-Autumn Festival.

He asked his boss to help him make a good arrangement. The dishes should be selected well and not too expensive. There are about two tables, and he asked the boss to make each table according to the standards of 411 yuan.

The boss took out a pen and paper and a calculator. In a short time, two tables of Mid-Autumn Festival banquets were prepared. "Pickled fish, roasted hoof, stewed local chicken, roasted duck, and eel fried with soy sauce ..." The boss wrote all the best dishes in the store on it, saying that they were ordered by 411 yuan.

The man glanced at the menu and was satisfied.

at 6 o'clock in the evening, the man came to the restaurant with a dozen men and women, with men sitting at a table and women sitting at a table.

These people all seem to be in their twenties and thirties, and they also brought a box of white wine.

the hotel stipulates that drinks can't be taken out. But the boss thought it was the Mid-Autumn Festival, and everyone wanted to be happy, so they didn't say anything.

At 9 o'clock in the evening, all the dishes on the table reached the bottom, and the ground was full of empty wine bottles. After drinking a box of white wine, they drank another box of beer and a box of drinks.

When checking out, the man who came to order stood up and patted his chest: "No one is allowed to rob me today. This meal is on us." Say that finish, he reached out to a few men on the side, and several men on the side also handed over several hundred-dollar bills.

The man staggered up to the boss's wife and said, "Check out!"

The proprietress took out her calculator and did some calculations. "Two tables of food and drinks cost ***1197 yuan!"

The man points out 1,111 yuan from his pocket. "Today is the Mid-Autumn Festival, so give a discount and erase the change."

"That can't be done," said the proprietress. "Just because today is the Mid-Autumn Festival, everything has gone up in price, such as snakehead and eel, which are nearly twice as expensive as usual. These two tables of rice have no money at all, so it's good that I didn't mention the price. If you really want to make it cheaper, let's call it 151 yuan?"

"Do you take me for a beggar?" The man threw down 1,111 yuan. "That's all, you will beat you to death again!" " After that, I walked outside the hotel with my friends.

"People who spend money to treat guests still care about so little money, and even have to bring their own wine." When the man walked to the door of the hotel, he suddenly heard the boss wife say such a sentence. He turned around and smashed the glass door of the hotel with his fist. "You wait for me."

ten minutes later, the man and six or seven fellow villagers who had just eaten in the store suddenly rushed into the restaurant and knocked all the tables to the ground. The boss and proprietress came forward to stop them, and they also fell to the ground and beat them up.

The boss was bruised in both eyes and bruised in many soft tissues; The proprietress had a dozen stitches in her head and a broken nose.

Yesterday, the Jiubao police station took control of several men who were involved in beating the boss and his wife.

The police said that opening the door to do business requires not only good cooking, but also all kinds of people coming and going from south to north. Sometimes, a word is likely to get you into trouble. Especially those food stalls and restaurants that make supper, it is very artistic and a science to deal with all kinds of visitors.

Everyday snacks in Baijingfang Lane are operated in hangzhou dishes. Every day from noon to two or three in the morning, there are many people who eat "night wine", mainly repeat customers.

The boss said that he had met with trouble and eating "free food", but he had his own way to solve it.

There are two kinds of conflicts in drinking wine at night: one is between guests. Some time ago, a guest at one table was drinking and chatting, and the guest at another table was drinking. I don't know when a sentence suddenly broke in, and the two tables chatted. It was fine at first, but we quarreled when chatting.

"In this case, the sooner you persuade them, the better. I usually take the initiative to send a signature dish, saying that everyone is very happy today, or it is not easy for my friends to get together. Today's food is discounted, so that guests will feel that I respect them, and they will take care of my face, and their anger will be relieved."

the boss said that there is another kind, that is, the guests drink too much, make trouble on purpose, complain that the food is served slowly, or that there is something wrong with the food, and the service attitude is not good.

"In this case, as a service industry, we must be patient. Sometimes, even if we know that the guests are wrong, we will compromise, so that we can roll with the punches. If we go against the guests, we can't do business and lose more.

"once, a guest ordered an egg yolk steak, a vegetable and a bowl of rice. When I checked out, I ate all the ribs, but said that there was something wrong with the ribs, which was obviously looking for trouble. If you meet such a guest, if you are serious, you will probably fight. I open a shop to do business. As long as you fight, no matter whether you win or lose, I will definitely suffer. So I smiled and handed in a cigarette and told him that if my brother thought there was a problem, this meal was on me. That person didn't say anything more, checked out and left. "

The owner of another Sichuan food business in Baijingfang Lane said, "In some things, as long as the waiter has a sweet mouth, thank you before and after speaking. When you can't meet the requirements of the guests, you should say sorry first. If you really get drunk and make trouble, call the police immediately. "