hotel staff; Satisfaction; Promotion strategy

1. Contents of employee satisfaction

(1) Satisfaction with the job itself

(1) Job suitability, which is the first and most basic consideration for employees when choosing a job. Someone has done a survey. How many people are willing to work as a cleaner with an annual salary of 1 million? The result is that most people don't want to. Because the job itself does not meet many people's expectations, it is not in line with their own interests, and it provides little opportunity for learning and success. In addition, achievable goals, suitable workload and solvable difficulties are also included in job suitability.

(2) The matching degree of responsibilities and rights means having appropriate, clear and matched responsibilities and rights. There used to be only one supervisor in the coffee shop of a hotel, and then a foreign supervisor came, with a higher level than the original one. Since the senior supervisor came, the former supervisor has not been as active as before, and many things have been shirked. He thinks that even if the sky is falling and there are senior executives in front, why should he work so hard? Therefore, responsibilities and rights should be matched. Only responsibility without corresponding rights will also affect employee satisfaction.

(3) The work of a challenging person reflects his value to some extent. Therefore, whether the job itself is challenging or not, and the requirements of the job on skills, quality and ability will have an impact on employee satisfaction. According to a survey, the reason why many hotel employees quit their jobs is that "being a waiter is not challenging, but more manual labor and boring."