Legal analysis: There are cockroaches in food, which means that the hygiene of the food provider is not up to standard. Customers can ask the food provider for compensation. If they don't pay compensation, they can complain to the Food and Drug Administration.

Legal basis: Article 33 of the Food Safety Law of the People's Republic of China shall conform to the food safety standards and meet the following requirements: (1) Having a place for food raw material processing, food processing, packaging and storage suitable for the variety and quantity of food produced and operated, keeping the environment of the place clean and tidy, and keeping a prescribed distance from toxic and harmful places and other pollution sources; (2) Having production and operation equipment or facilities suitable for the variety and quantity of food produced and operated, and having corresponding equipment or facilities for disinfection, changing clothes, washing, lighting, lighting, ventilation, anticorrosion, dustproof, fly prevention, rodent prevention, insect prevention, washing, wastewater treatment and garbage and waste storage; (3) Having full-time or part-time food safety professional technicians, food safety managers and rules and regulations to ensure food safety; (4) It has a reasonable equipment layout and technological process to prevent cross-contamination between food to be processed and directly imported food, raw materials and finished products, and to avoid food contact with toxic and unclean substances; (5) Tableware, drinking utensils and containers for directly-eaten food shall be washed and disinfected before use, and cookware and utensils shall be washed and kept clean after use; (6) Containers, tools and equipment for storing, transporting, loading and unloading food shall be safe and harmless, kept clean to prevent food contamination, and meet special requirements such as temperature and humidity required to ensure food safety, and food shall not be stored and transported together with toxic and harmful substances; (7) Non-toxic and clean packaging materials, tableware, drinking utensils and containers shall be used for food directly imported; (eight) food production and marketing personnel should maintain personal hygiene, food production and marketing, should wash their hands, wear clean work clothes, hats, etc.; Non-toxic and clean containers, selling tools and equipment should be used when selling unpackaged food for direct import; (9) Water use shall conform to the hygienic standards for drinking water prescribed by the state; (11) The detergents and disinfectants used shall be safe and harmless to human body; (eleven) other requirements stipulated by laws and regulations. Non-food producers and operators engaged in food storage, transportation and loading and unloading shall comply with the provisions of Item 6 of the preceding paragraph.