Communication "lost" case: the department manager said to the superior leader: "Teacher Zhu, three people in our department/kloc-0 want to go to Hainan, but the quota is only 10, and the remaining three people will have opinions. Can you give three more places? " 2, we must not be self-centered, and we must also avoid swearing and disrespecting each other. Communication "reaching the standard" case: In the same situation, before going to see Mr. Zhu, we should use the method of ectopic thinking, set a low communication posture, consider the reasons of the company from the company's point of view, abide by the communication rules, do a good job in dialogue with Mr. Zhu Ping, and prepare for the company to solve this problem. General Manager Zhu: "I really want to give you a surprise. This year, the company's benefits are good, which is the result of everyone's efforts. The end of the year, first, it's time to relax; Second, after relaxation, you can work better; The third is to increase the cohesion of the company. If everyone is happy, our goal will be achieved, that is, to make everyone happy. " Department manager: "Maybe the plan is so good that everyone is fighting for the quota of 10." General Manager Zhu: "At that time, we decided to allocate 10 places because we felt that several people in your department were not active enough. If you choose, those who are not qualified will be uneasy, even if it is a reminder to them. " Department manager: "In fact, I also agree with the leader's idea. Some people's attitudes are not positive enough compared with others, but there may be some reasons in life, which are related to our department manager's lack of understanding of them and his failure to adjust them in time. The responsibility lies with me. If they are not allowed to go, will it hit them too hard? If this negative factor spreads, it will have a bad influence. The company spent so much money, it would be a pity if the effect was reduced because of these three places. I know that the company should be careful about every expenditure. If the company can pay for three places, let them feel it and promote their promotion in the coming year. Then the benefits they bring to the company far outweigh the expenses. I don't know if what I said is reasonable. If the company can reconsider and let them go, I will try my best to communicate with the managers of the other two departments. In this trip, everyone will bring one to help them to lay down their burdens and establish a positive working attitude that is beneficial to the company. Mr. Zhu, can you consider my suggestion? " Four elements of effective communication: 1, asking questions 2, listening 3, appreciating 4, suggesting 1, asking questions: You should have the knack of asking questions. There are two kinds of questions, one is a closed question; The other is an open question. The answer to closed questions can only be yes or no, and closed questions are only used to convey accurate information. Shall we have a meeting? Can only answer yes or no, the information is clear, but you can't ask how the meeting was in the afternoon. Open-ended questions are used to understand the other person's mentality and the other person's explanation or description of things. For example, how to arrange our travel plans? What do you think of your recent job? What do you think of working in this atmosphere? ..... Everyone has a strong desire to talk. By asking open questions, let the other person open his heart and speak freely, and let him feel that you care about him. This is also an art of caring, that is, asking questions about cold and warmth, feelings and difficulties ... 2. Listening: Try not to interrupt each other when they are talking. Brain thinking closely follows his story. You should listen with your brain instead of your ears. Learn to be rational and kind. Rational kindness is worrying about him, being happy for him and being anxious about his needs. At this time, it is often necessary to look at each other's nose gently with eyes and body language. If you understand what the other person is saying, you should nod your head from time to time. If necessary, repeat what the other person said in his own language. The loneliness you just said refers to your inner loneliness, so the more people there are, the more lonely you feel. I don't know if I understand correctly (encourage the other party to continue). 3. Appreciate: Find out each other's advantages in listening, show sincere admiration, and give a summative high evaluation. Appreciation makes communication easy and pleasant, and it is an indispensable lubricant for benign communication. 4. Suggestion: The purpose of communication is to reach an understanding of opinions or behaviors. Suggestions are not imposed, but only compare the results brought by two or more actions, which is more perfect and better, for the other party to choose freely. When expressing opinions, the most taboo words are "You should …" and "You must …". No matter how good your suggestion is, as long as the other person you communicate with hears these two words, they will become bored and rebellious, and most of them will not adopt your opinion. Because everyone doesn't want others to treat him like a child or an imbecile, and they are not "soldiers", waiting to accept orders from "generals" at any time. When most people hear these two words, they often think, "What should I do? You want to tell me … who do you think you are … "The implementation steps of effective communication: the first step is to affirm (praise) the previous achievements; The second step, doing so, will have better results (benign improvement suggestions); The third step, I believe that if you think more, you will be able to do it well (expect and encourage critics and exert pressure secretly); Step four, if you need my help, let me know at any time (tell the critic that what you have done to him is kind.