Front desk job duties (General 10)
In life, many occasions can not be separated from the job duties, job duties refers to a post needs to go to the completion of the content of the work and the scope of the responsibility that should be borne, the duties are the unity of the duties and responsibilities of the authorization of the scope of the responsibility and the corresponding responsibility of the two parts of the composition. So what kind of job duties is effective? The following is my carefully organized job duties of the front desk, for your reference, I hope to help friends in need.
Front desk job duties Part 1
1, responsible for the company's front desk affairs (telephone, fax, document delivery, manuscript printing and copying);
2, responsible for the company's daily attendance information statistics;
3, responsible for the company's office supplies, consumables purchasing and collocation of registration;
4, responsible for the company's reception room daily hospitality Service work (tea, snacks, fruit preparation and guest ushering in and out, etc.);
5, to assist other positions in the department and the leadership of the administrative personnel affairs of the work assigned;
Front desk duties Part 21, responsible for the company's daily reception of visitors;
2, responsible for the daily maintenance of the office environment to ensure that the public **** facilities and equipment are intact;
2, responsible for the daily maintenance of the office environment, to ensure that public **** facilities and equipment intact;
3, is responsible for docking work with the public **** supplier, supervise the improvement of service quality and production of monthly cost sharing;
4, is responsible for the handling of administrative affairs, such as courier management, business card printing, stamping, etc.;
5, is responsible for the annual inventory of fixed assets, the renewal of the agreement hotels, suppliers to compare the price of other work;
6, Assist the headquarters and subordinate departments of the daily administrative work, including catering reservations, car rental reservations, stationery procurement, visa documents to provide work;
7, involved in the company's important activities and meetings of the planning, organizing, arranging the implementation of the (eg: large-scale annual meeting, business meetings, staff activities, etc.; to assist in handling all kinds of meetings, training, the company's collective activities organization and arrangements, etc.);
8, Collaboration with various departments, including but not limited to the staff entry and exit process, the company's other departmental activities;
9, to complete the superior assigned. Other administrative work;
Front desk job duties Part 3
1, responsible for reception, collection and mail courier, to ensure the timely supply of barrels of water.
2, responsible for the company's office supplies and the procurement of birthday party gifts;
3, responsible for the accounting of employee attendance, to assist the company's fixed assets, office supplies requisition, maintenance, management;
4, responsible for the company's day-to-day administrative affairs, and to assist in the business sector of the other affairs;
5, to assist in the organization of the corporate culture building activities, such as afternoon tea
6, to ensure that the interview room, reception room, conference room, recreation room and other environmental cleanliness, to ensure that the normal use of conference room equipment, the timely supply of whiteboard pens.
1. reception of visitors, basic advice and introduction, maintain good manners and courtesy;
2. responsible for receiving and sending letters, courier, newspapers and magazines, documents, etc.;
3. responsible for the reception desk to answer the phone, the important matters carefully recorded and conveyed to the relevant personnel;
4. responsible for the exhibition hall of the explanation;
5. Assist in the management of dormitory logistics;
6. Part-time secretary to the general manager.
Front desk job duties Part 5
1, guest entry and departure procedures: responsible for the entry and departure procedures, timely input of relevant information into the computer, do a good job of manual reports, passenger flow records.
2, provide consulting services: patiently answer guests' questions and provide services according to guests' needs.
3, valuables storage service: in accordance with the hotel service standard process for guests to handle valuables storage business.
4, work log management: read and fill out the shift log, and do a good job of shift handover.
5, environmental health management: to maintain the hotel front desk items placed in a standardized, clean and tidy items.
6, information management: the guest information will be effectively transmitted to the relevant departments, to provide management with the necessary information feedback.
7, security management: to assist the security department to maintain order in the hotel.
8, to complete other work delivered by the superior.
1, from the campus reception as well as consulting work, to provide visiting students with information on courses and prices and complete the enrollment procedures;
2, answer student calls, to provide students with fast, accurate and professional advice and service;
3, improve the management of student information, and keep abreast of the situation of students;
4、Through telephone communication to explore the company's potential students demand information and provide counseling.
Front desk job duties Part 7
1, responsible for the company's telephone answering and courier delivery and receipt, the purchase of office supplies;
2, responsible for the reception of visitors, registration, guidance, timely notification of the visited personnel;
3, responsible for the completion of the public **** office area, meeting room environment of the day-to-day maintenance to ensure that the office area of the office area in a tidy and orderly;
< p> 4, responsible for assisting in the management of the company's community, timely response to group messages;
5, responsible for the completion of other transactional work assigned by the superior.
Front desk job duties Part 8
1, answer the phone, receive faxes, transfer calls or record information as required to ensure timely and accurate;
2, the visitors to do a good job of reception, registration, guidance, and timely notification of the visited personnel to maintain good manners and courtesy;
3, the Division of Equipment Maintenance, Office Environment Maintenance, the daily procurement of office supplies, data Organize;
4, responsible for office supplies inventory work, do a good job of registration and archiving. And the office supplies of the receipt, distribution, access to the warehouse to do a good job of registration;
5, do a good job of pre-meeting preparation, meeting records and after the meeting content of the finishing work;
6, is responsible for the company's front desk, the reception room of the hygiene and cleanliness of the tables and chairs, and to keep clean and tidy;
7, is responsible for the company's document processing work, printing, photocopying, faxes sent and received;
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Front desk job duties Part 9
I. Daily reception
1. (Including providing seats for customers, handing tea, consulting customers about the intention of the visit, etc.), to be customers leave, timely cups and garbage cleaned up. For unrelated personnel, door-to-door sales or unreasonable people, should be blocked out in a timely manner to ensure the normal order of the office.
2. Responsible for the reception of the front desk service hotline and telephone transfer, do a good job, important matters carefully recorded and conveyed to the relevant personnel, do not miss, delay. The sales call should be politely rejected.
Second, office supplies management
1. Responsible for the office storeroom storage work, from time to time to check the inventory of supplies, timely and good logistical support work (timely purchase of parking cards and parking recharge for company vehicles - property management office).
2. Management of all kinds of property in the office, do a good job of inventory of office supplies, registration and archiving, and the office supplies of the collocation, issuance, in and out of the warehouse to do a good job of registration. Rational use and improve the efficiency of the use of supplies, promote thrift.
Third, the daily affairs
1. Responsible for the company's document printing, photocopying, scanning, etc., the rational use of, and to reduce the consumption of materials. And will be copiers, printers out of recycled paper collected together, placed in a designated location
, in order to prepare for its use.
2. The company's computers, printers, fax machines and other printing or other equipment, the discovery of faults, timely notification of maintenance personnel or suppliers to repair, to ensure the normal use of equipment.
3. Responsible for the company's front desk health cleanup and desktop placement, and keep neat and clean.
4. The company's employees go out, the front desk is responsible for doing a good job of staff out of the registration.
5. Responsible for the general manager's office tea cleanliness and inventory of goods.
6. If there is a need for the meeting, prepare the relevant items needed for the meeting, after the meeting, do a good job of the meeting logistics.
7. Responsible for the company's fax, letters, parcels, newspapers and magazines sent and received and forwarded.
8. Supervise the daily attendance of employees, statistics of monthly attendance, in the next month before the fifth made the form signed by the general manager to confirm and submit to the financial accounts, keep the bottom. (Company employees should fill out a leave of absence form, approved by the general manager, the front desk for registration and preservation).
9. Actively complete the temporary affairs assigned by the superior. Coordinate the daily work of internal affairs between the various departments of the company, to provide timely and effective administrative services for other departments.
Front desk job duties Part 10
The company's front desk is the company's foreign window, reception directly on behalf of the corporate image and quality of service. Therefore, it must strictly abide by the norms of reception work.
First, the job
1, responsible for the company's guests reception, registration, guidance, on the unrelated personnel, door-to-door sales and unreasonable people, blocked in
outside or to help deal with the relevant personnel.
2, responsible for the company's newspaper, mail, parcels, newspapers and forwarding.
3, responsible for receiving calls, record the content of the phone, and do a good job relaying work.
4, keep the front desk environment clean.
5, responsible for the company's document printing, assist in copying and other work.
Second, the specific requirements of the work
1, the reception
-- for the company to set up a register of visitors, all the people to the company need to be registered, (and the general manager is familiar with the friends or construction workers can be exempted from registration). The register indicates the name of the visitor, the number of people, the reason for the visit, in and out of time.
- - Do not take people by their clothes and appearance.
- - The reception desk to receive the company's guests must get up and smile to welcome, warm service.
- - Ask the reason for the visit, the guest proposed to find the company staff, the receptionist should first ask whether there is an appointment, and ask the guest to do a good job of registration, and then call to find the staff, ask whether to bring in such as the answer to the need to bring in right away, should be ahead of the lead, such as the need to bring in later, the arrangement of the guests to the lounge to sit down and wait. After bringing the guest into the office, pour water for the guest (seven minutes full). --Guests leave, please guests register the time of departure, and smile and greetings, "Goodbye, please take care!"
2, must be on duty during working hours. That is, 8:30-12:00 in the morning, 13:30-17:30, if you need to go out on business, you must apply to the leadership to ensure that the front desk is not empty.
3, answer the phone
- ring three times within the answer, such as more than three times after picking up the phone, you should say: Sorry, just had something to go away, ask what can help you.
--Responding to the phone should use the standardized language: "Hello, this is Cheng Fengju!"
--For important or need to convey things and do a good job of caller registration (caller's name, the cause of the matter and the time of the call) --Receiving the phone must pay attention to etiquette, the body must not tilt or mouth to eat food, speaking should be to control the tone of voice and intonation. - - Answer the phone as long as possible and short, personal calls should not exceed three minutes.
-- Answer the phone shall not be hung up before the caller (except for private calls)
4, to assist the cleaner good front desk hygiene, so that there is no dust, no stains. Desktop may not place personal belongings, sundries, not eat food at the front desk.
5, the company's incoming and outgoing letters, materials, magazines to do in a timely manner to the departments or relevant personnel.
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