Personal advanced deeds in the service industry (selected 6 articles)
In our daily study, work or life, everyone has used deeds materials. From the formation and connotation of advanced objects, deeds materials can be divided into advanced deeds materials formed in a long time and advanced deeds materials generated by unexpected events at one time. So, have you mastered the format of the deeds materials? The following is my personal advanced deeds in the service industry (selected 6 articles), hoping to help everyone.
Personal Advanced Deeds in Service Industry 1
I have been working as a front desk assistant in a mobile company since October of xxxx. At work, I have been adhering to the service concept of "communication starts from the heart", warmly and sincerely receiving every customer, making them happy and satisfied. Let them really enjoy our high-quality and efficient service. With every "thank you", every "hello" and sincere praise of "China mobile service is good, I feel at ease when you do things", my business volume has also been improved. Even as a receptionist for more than X years, she has been rated as a service star and a sales star for many times. During this period, under the education and training of the leaders, I was like a little caterpillar transformed into a beautiful butterfly. I took the post of business hall manager in X month of xxxx. The business hall is the company's external window and the representative of corporate image, and the business window service is the bridge and link to contact customers. At the moment when I put on the uniform of business hall manager, I was deeply proud and felt a great responsibility. I made the following work plan for myself:
With a strong sense of responsibility for mobile employees, I consciously abide by the post norms, be proactive and conscientious. Conscientiously implement the spirit of provincial and municipal company documents and the instructions of branch leaders, operate with heart, and strive to promote the healthy and stable development of various business indicators in the business hall. Abide by the law, unite with colleagues, and ensure that the production and operation of the department are carried out in an orderly manner.
First, take customer satisfaction as the primary responsibility, establish a good mental outlook, and make the service standard "high".
second, take customer satisfaction as the primary information, carry out in-depth management with the system, and make the service style "good".
third, take customer satisfaction as the primary measure, and make the service level "strong" with "cleverness", "Excellence" and "innovation".
in the future, we will continue to give full play to our own advantages, improve our learning, lead all our staff to always adhere to the standard of "first-class management, first-class service, first-class talents and first-class performance", and constantly improve their own service marketing level while adhering to the core values of "all-round innovation, seeking truth and being pragmatic, people-oriented, and * * creating value". Personal advanced deeds in the service industry 2
I am Qi xx, property manager of Jinguan Garden in the residential area under the jurisdiction of Jinzheng Property Company, and I feel extremely grateful and ashamed to be named as a "property service star". I am grateful that my achievements today cannot be separated from the training of Manager Pan and the strong support of all departments and colleagues. Pay high tribute to the brothers and sisters of Jinzheng Property who are in the same boat, supporting each other and struggling side by side! It is you who have created a space for our growth and a harmonious atmosphere for my work. My leaders and colleagues have given great attention and encouragement to my every bit of progress and fully affirmed it! From my heart, I know that this honor belongs to everyone and is collective. Without you, we will achieve nothing.
Looking back on my work in the past few years, no matter what kind of post I am in, I can do my duty diligently, work overtime day and night, and do my duty and do a good job in service and guarantee in the dead of night.
No matter what kind of difficulties we encounter, we will not shrink back, but overcome them with the unique tenacity of Jin Zhengren. The ups and downs we experienced, the busyness, the ups and downs ... are vividly remembered now. In the face of foul-smelling sewage blockage, we didn't flinch. In winter, the heating was not hot. We shuttled from house to house day and night, exhausting water, solving problems for the owners, and sending warmth to every house. In summer, there was much rain, and the house leaked. We braved the scorching sun to repair the waterproof for the owners. When I painted the handrail in the corridor, the pungent paint was so spicy that I couldn't keep my eyes open. Nausea, vomiting and exhaled air were all paint smells. When I got home, my husband and children wouldn't let me lean in front of me, but we persisted. Seeing the owner's satisfied smiling face, our hard work was not in vain. When collecting property fees, we faced difficulties for the owners, and we couldn't knock on the door for several times. When we asked the owners to push out the door, we still greeted each other with a smile, worked in detail, reasoned and impressed the owners with sincerity, and finally paid the property fees.
Now Jinguan Garden, under the care of my colleagues and I, has been on the right track, with birds and flowers everywhere, lush trees and orderly traffic. Last year, it was on TV, and the superior leaders came down to inspect it and directly named it to Jinguan Garden, which was well received by the community and the owners. This is precisely because Jinzheng Property has an excellent leader who sets an example and guides the company to develop in the right direction. Jinzheng Property Co., Ltd. has a resounding name in jinchang. It has a glorious past, a proud present and an enviable future.
I'm ashamed that sometimes my work is not in place, and sometimes when the owner is humiliated, the work arranged by the leader is not in place and is discounted. In the face of our shortcomings, leaders always give us many opportunities, give me great trust and support, help and cooperation, and it is this powerful motivation that keeps pushing me forward. I think, today, all the colleagues who won the award are ordinary people who have done ordinary work properly in ordinary posts. This is just the drum of our war and the horn of progress, which further strengthens our confidence in the rapid development of property.
sisters, are we ready? Let's blaze new trails, let our dreams fly, ignite our passion, exert the power of youth, and live out the splendor of youth. The achievements belong to the past, the honor belongs to everyone, and the future lies in creation. Let's work together to build the financial property better! Thank you! Guide to read the original text and praise the advanced deeds of individuals in the service industry. 3
1. Improving one's own quality and ability is the basis for doing a good job in property services.
Doing one line, loving one line, being expert in one line and being proficient in one line is my work goal. In addition to the practical spirit and knowledge of property management, property management services must also have good communication skills, coordination skills and organizational skills; Firmly establish the consciousness of housekeeping, service, overall situation and frugality. Although it is impossible to be a saint and selfless dedication, at least you have a heart of kindness, kindness, integrity and service, and win the trust of the owners with high-quality service. Although I have only worked in Jinzheng Property Company for more than 2 years, I have learned a lot of professional knowledge, such as warm maintenance of water and electricity, dredging maintenance of sewer pipes, waterproof maintenance and other common sense of maintenance, which has laid a foundation for better property management services.
2. Be strict with myself, strengthen team building, and improve the level of professional services
According to the overall development idea of Jinzheng Property "12345" and the relevant provisions of Jinzheng Property Service Quality Commitment Standard, I strive to do a good job in team building and integrate standardized, standardized, institutionalized, refined and humanized management into all aspects of property management services. I am strict with myself, set an example, and insist on. The property service personnel in the residential area have been greatly changed in their thoughts and consciousness, and gradually established their awareness of housekeeping, service and maintenance; Changed the previous idea of "waiting, relying on and being important", actively found and handled problems, and did a good job in property services within our capabilities. Such as the daily maintenance and repair of uneven areas, falling tiles, faucets, water and electricity heating, etc. So that the problem can be eliminated in the bud, the property management service work is faster and faster, and the property management cost is greatly reduced.
Third, work hard, be brave in innovation, and provide better service for residential quarters
Before our company settled in Xinjinyuan residential quarters, garbage was everywhere in the residential quarters, which was unsightly. After moving in, with the cooperation of the cleaning staff in all areas of the company, we cleaned up the sanitation of all public areas in the hospital, especially the dead corner garbage (including cleaning the stairwell guardrail, iron fence, stairwell glass, posting graffiti advertisements for civil strife in the gate yard, and cleaning up the sanitation in the green lawn pool) and the public areas in the hospital, which violated the provisions of the Property Management Regulations. After a month's cleaning and renovation, the face of the community has taken on a new look, and all the residents praise it!
When I first entered Xinjinyuan Community, there were only seven or eight street lamps on in the community at night. With the cooperation of the company's maintenance personnel, I searched for reasons, found problems, dug lines, laid lines, changed them, and repaired them. After unremitting efforts, the community finally recovered to a bright future.
there are many cars in this community, but there are few parking spaces. In order to solve the problem of parking difficulty, we re-planned to add residential parking spaces according to the actual situation in the hospital. Make full use of the land of Uchikoga Hospital and rebuild the hollow green parking lot of more than 211 square meters. Clean up the construction waste, expand more than 111 square meters of ground for hardening, and increase parking spaces.
we give full play to the strengths of employees, save money and reduce consumption, and reduce expenses. Use your spare time to make leisure stools by yourself and install them in the community, so that residents can rest and enjoy the cool. Such examples are too numerous to mention.
our property management personnel strictly implement the lawn greening maintenance procedures and provide lawn maintenance services in time. Harvesting, hauling weeds on the green belt, timely irrigation, garbage removal, etc., to create a safe, clean, comfortable and convenient living environment. Cleaning staff to implement supervision system assessment methods. Mutual supervision is implemented, that is, the security personnel supervise the work quality of the cleaning personnel, and the cleaning personnel also supervise the working status of the security personnel. So that the two sides can restrict each other, encourage each other and improve the quality of work.
There are 794 households and 711 actual households in Xinjinyuan Residential District. This year is the first time that our company has collected fees since it took over. The amount is large, there are many owners, and it is difficult to collect fees. In order to complete the collection of property fees. Since October 5th, 21xx, I have actively publicized, sent messages, made phone calls, posted notices at the door, and collected them at home. I am not afraid of the abuse of the owners. So far, all the regular tenants have been collected, and the remaining undecorated and unincorporated tenants are being collected one by one. I am confident that the collection work will be successfully completed.
It is precisely this meticulous work that I was awarded the honorary title of "Property Service Star" by Jinzheng Property Management Company in 21xx. This encourages me to improve my professional level, improve the quality of property management, meet the needs of the majority of owners to the greatest extent, and provide owners with a peaceful, civilized and clean living environment by learning lessons, summing up experience and learning from others.
Qi Yuxiang is currently the property manager of Jinguan Garden Residential District. Over the past few years, she has always kept in mind that the property service is no small matter, "the owner's demand is the order", led the staff to maintain waterproofing and paint the stairwell, and did a lot of fruitful work in all aspects of beautifying, greening and lighting the community, which won the general praise of the majority of owners and urban authorities. Personal advanced deeds in service industry 4
Baoji Aegis Security Service Co., Ltd. is the only large-scale comprehensive security service company in Baoji that integrates armed escort, civil air defense, technical defense and police equipment sales. The company was formerly affiliated to Baoji Social Security Bureau, and was formally established as Baoji Aegis Security Service Co., Ltd. with the approval of the provincial public security department in 21xx. 21xx passed the quality management system certification of GB/T19111-2118. As of June 21xx, the company has 1,753 employees, a mobile emergency team of more than 311 people, 15 patrol cars and 112 professional escort cars. It undertakes the armed escort and target guarding tasks of 517 business outlets of 14 banks and financial institutions in the city and the all-weather linkage alarm service of more than 811 enterprises, institutions and industrial and commercial households, and provides high-quality civil air defense services for 123 party and government organs, enterprises, institutions, entertainment places, shopping malls, schools and property communities. The company won the title of "Top Ten Security Service Companies in Shaanxi Province" awarded by Shaanxi Security Association year after year; More than 31 security guards have been awarded the title of "excellent security guards" by the Shaanxi Provincial Public Security Bureau.
in the face of the new situation of market economy, the company system has been reformed and innovated, and the property rights have been decoupled, and the government and enterprises have been separated. The company has explored the laws of market economy, combined with regional characteristics and industry reality, and regarded the market as the main way to allocate resources. With the concept of "quality service, standardized management and diversified operation", it has strictly managed the security team, ensured safety and promoted development, and achieved good social and economic benefits.
1. to build a first-class security company by cohesive enterprise team spirit.
the company closely focuses on enhancing enterprise cohesion and cultivating enterprise innovation spirit, taking unifying thoughts, cohesive strength, inspiring morale, uplifting spirit and enhancing confidence as the starting point and the end result of building a first-class security company, firmly grasping the management keynote of unity and forge ahead, high spirits, pioneering and innovative, seeking truth and being pragmatic, comprehensively, accurately and deeply improving and promoting the company's new initiatives in business development, scientific and technological innovation, safety management, etc., and vigorously promoting employees to stand on their posts and be selfless. First, starting with enhancing the sense of responsibility and honor of security guards, strengthening positive guidance and psychological counseling, creating a good working atmosphere of "striving to be advanced and positive" and effectively improving the overall combat effectiveness of the team. The second is to take performance appraisal as the starting point, give full play to its guiding and encouraging role, link the work of security guards with job promotion and material rewards, and cash in the reward measures in time, so that security guards can truly feel that as long as they work hard, they will be rewarded. The third is to love from work. Constantly improve the working environment of security guards, safeguard the law enforcement rights and interests of security guards, deal with violations of the legitimate rights and interests of security guards according to law, and support security guards to perform their duties according to regulations. Scientifically arrange security guards to be on duty for attendance, conscientiously implement the system of overtime allowance for security guards to ensure that security guards get the necessary rest and enhance their physical and mental health. In recent years, the company has taken various measures to do a good job in team management, focused on improving the cohesion and centripetal force of the security guards, cultivated the professionalism of the security guards, and created a working environment in which people can stay, so that the majority of security guards have established the belief of "honor the enterprise, honor the enterprise, shame the enterprise". All the cadres and employees of the company are United, work together in Qi Xin, work closely together, and work in the same direction. The company has a good development trend, with the service fee increasing by 16.5% year-on-year and the economic benefit steadily improving. By building a first-class team, it has achieved first-class work performance, which makes Aegis Security Company a leading local security enterprise in Baoji.
second, establish the reputation of enterprise quality and create a high-quality service brand.
"Building a company with trust and treating people with sincerity", the company provides customers with services instead of products. Only first-class service quality can win the trust of customers and seek survival and development. The management leaders of the company are well aware of this truth and are ruthless in service quality.