With the development of social and economic, Chinese and foreign enterprises are increasingly fierce competition between the enterprise management system is also more and more perfect, the most important performance is that more and more enterprises gradually realize that the staff is the rise and fall of the success or failure of the enterprise is one of the key factors, and so the employee satisfaction this concept appears in the minds of many managers. The concept of employee satisfaction appears in the thoughts of many managers. Specifically, employee satisfaction refers to the employee's interpretation of the various characteristics of their work after the comprehensive results, which is mainly concerned with a certain kind of work situation factors affect the degree of satisfaction with their work [1]. Employee satisfaction is the health of the organization and the positive state of employees? barometer? , and employee satisfaction surveys are tools for measurement [2]. Knowing this recipe for success, organizations are increasingly using surveys to understand the state of employee satisfaction.

The earliest research on ? employee satisfaction? This concept comes from Western management thinking, foreign research on employee satisfaction has been more than half a century, the traditional sense of employee satisfaction mainly refers to job satisfaction [3]. According to my analysis and summary, the research on employee satisfaction is mainly divided into two inseparable parts, one is the influence factors of employee satisfaction that is its dimension; the second is the survey method and measurement tools of employee satisfaction. In the dimensional study of employee satisfaction, in 1935, the American scholar Hop pock's classic study?Job Satisfaction?proposed that employee satisfaction is the employee's psychological and physiological aspects of the environmental factors of the satisfaction of the feelings, that is, the subjective feelings of employees on the work environment [2].In the late 1950s, the American psychologist Hertzberg put forward the famous double factor theory, in which he called the factors related to job satisfaction as satisfaction factors or motivational factors, and the factors related to job dissatisfaction as dissatisfaction factors or health care factors[5] . Subsequently, Locke pointed out that the components of employee satisfaction include ten factors such as the work itself, compensation, etc.; Amode and Feldman proposed that its components include six factors such as supervisors, financial rewards, etc. also conducted a series of studies on the dimensions of employee satisfaction. These studies have a very important impact on the scientific division of employee satisfaction dimensions [6]. And in the research of employee satisfaction survey and measurement tools, people have developed many kinds of employee satisfaction evaluation tools, the more mature ones are: Job Description Index (JDI for short); Minnesota Satisfaction Scale (MSQ for short); Peter Needs Satisfaction Questionnaire (NSU for short) [7].In the 1980s in the U.S., according to the survey, there are 50% of the companies use the survey discovery method In the United States in the 1980s, according to the survey, more than 70% of companies used the survey discovery method [8]. Relative to the results achieved in the western countries in employee satisfaction research, China's various business managers and scholars of employee satisfaction research is still in its infancy, in 1978 Xu Liancang et al.'s report on the survey of employee satisfaction in the "Guangming Daily" published in the "Guangming Daily", which attracted widespread attention of public opinion at home and abroad, this is the earliest domestic survey of employee satisfaction [9]. In terms of measurement tools, most scholars in China to follow the foreign measurement tools, and in 2001 Lu Jia et al. developed a modern employee satisfaction scale for China[10].

With the employee satisfaction gradually by various industries and business managers attention, hotel managers and hotel industry scholars also keep pace with the times, the hotel employee satisfaction made theoretical and practical research. In the theoretical aspect, in 2004, Li Huailan published an article in Wuhu Institute of Vocational and Technical College Journal, "Customer and employee satisfaction is the cornerstone of the development of the hotel industry", that under the guidance of the concept of people-oriented, the hotel industry not only to strive to do? Customer-centered? , but also to realize? Employee-centered? In 2006, Wang Rui published an article "hotel satisfaction to determine customer satisfaction", that how to make customers satisfied and become a loyal guest of the hotel, the most fundamental is to improve employee satisfaction, cultivate a sense of belonging to the hotel staff, and constantly enhance the centripetal force of the staff on the hotel [12]. In terms of practical research, in 2004, Wang Hua and Huang Yanling explored the job satisfaction of employees in 12 star-rated hotels in Guilin City, and found that the job satisfaction of employees in star-rated hotels in Guilin City is low, and the dissatisfaction with the hotel's job treatment, opportunities for promotion and opportunities for further education is the main reason for low job satisfaction [13].In 2007, Dai Bin et al. created a pilot unit for the creation of the first batch of China's Platinum Five-Star Hotel (Beijing China Grand Hotel, Shanghai Portman Ritz-Carlton, Guangzhou Garden Hotel and Jinan Shandong Mansion) conducted a survey to analyze the employee satisfaction, and put forward opinions and suggestions for the problems that arose[14]. From the overall situation, the hotel staff satisfaction survey is still in its infancy, many hotels in many regions lack such a survey, and the economically developed, rapid development of the hotel industry in the Pearl River Delta region is not listed, in addition to the above on the Garden Hotel in Guangzhou has carried out a survey of employee satisfaction analysis, I did not find the Pearl River Delta there are other hotels to carry out a survey of employee satisfaction of the ` information and data.

Second, the basis for selecting the topic

(Writing guidance: the basis for selecting the topic is equivalent to the background of the study, refers to why you choose this topic, why choose this hotel as an example. Can be from two aspects, (1) what are the limitations of the current research on this topic, or what areas are still flawed or still lack of attention and investigation and research (2) the current development of the industry to bring about changes and problems, resulting in this area of research and thinking is very urgent, what is the problem of this hotel in this regard, what is representative.)

Hotel is a typical labor-intensive industry, employees relative to other enterprises of comparable size will be more, in addition, because of its full range of functional facilities, so the hotel practitioners of gender, age, education is very complex, and each employee has the autonomy to work or not, in this way, the hotel managers must take active measures for human resources management, and hotel human resources management. The core of human resource management is employee satisfaction, because ? Without satisfied employees, there is no satisfied guests; without satisfied guests, there is no satisfied owners; without satisfied owners, there is no satisfied society? [15]. The employee satisfaction survey can not only measure employee satisfaction, but more importantly, it can assist hotel managers to improve employee satisfaction according to the actual situation, thus enhancing employee dedication and loyalty. According to the survey of China Tourism Association Human Resource Development Training Center, the average employee turnover rate of the hotel industry from 2002 to 2004 was 23.95%[16] . In addition, according to China Human Resource Research Network, the staff turnover rate of hotels in Dongguan area is around 30%, and it is becoming increasingly difficult for the hotel industry to recruit and maintain staff stability, especially to stabilize the outstanding staff [17]. Coupled with Dongguan in recent years in order to adapt to economic development, five-star hotels springing up, thus expanding the demand for hotel staff, each hotel can be said to think of every possible way? Trenching? , which also leads to higher and higher staff turnover rate. So put the store in the development of hardware facilities and attract talent at the same time, must pay attention to staff management, improve staff satisfaction, reduce unnecessary staff turnover, retain good talent, thereby enhancing their brand image. As one of the most luxurious hotels in Dongguan and even the entire Pearl River Delta, Sofitel Dongguan Royal Bay Hotel has been leading Dongguan's hotel industry to the development of high-grade internationalization since 2004 when it officially became one of the Sofitel brand hotels under the French Accor International Hotel Group, which is a very representative hotel of the entire Dongguan area, and is representative of the research of this topic.

Third, the purpose and significance of the selection

(writing guidance: the so-called purpose and significance of the selection of the topic refers to the writing of this article through you, what you hope to achieve, or what effect will be produced. Including: (1) the importance of the topic of this research, in the practical field of application; (2) through the research is expected to achieve what, to solve what problems, in what areas of value, etc.)

Due to the rapid development of China's economy, the people's standard of living to improve, China's tourism industry is developing rapidly, as a subsidiary industry of the tourism industry, the hotel industry has also entered into a period of its rapid development, more internationally renowned hotel Management Group has taken a fancy to China's potential consumer market, its various hotel brands have been stationed in China, especially in the more economically developed cities, although the entire hotel industry seems to be a boom, but as an important part of the hotel management - the hotel's human resource management there are still many aspects worth exploring, especially the main part of the employee's satisfaction. For the hotel's human resource management, employee satisfaction truly reflects its management level. Employee satisfaction is the highest level of human resource management, which enables a hotel to perform at its best in the social and business environment in which it operates. When employees are satisfied, it is possible to produce or provide products or services that satisfy customers and attract them to become the company's most loyal customers. For hotels, management has to be ? People-oriented? , in practice, it is necessary to achieve employee satisfaction, only to achieve employee satisfaction can really do to make customers satisfied. This thesis through the Sofitel Royal Bay Hotel in Dongguan employee satisfaction research, analyze the impact of its employee satisfaction factors and human resource management problems, and put forward targeted recommendations, hoping to improve the hotel employee satisfaction has a certain application value, and can provide useful reference for other hotels, thus making the entire hotel industry managers to pay great attention to employee satisfaction, and promote the entire hotel industry more robust and fast. The hotel industry as a whole is developing more steadily and rapidly.

2. Problems to be researched or solved and research means to be adopted:

I. Problems to be researched or solved:

1. Basic knowledge of employee satisfaction

2. Cross-analysis of employees' personal information and satisfaction evaluation

3. Analysis of Sofitel Grandview Dongguan's employees' satisfaction with the hotel's overall evaluation as well as with various indicators

4. The main factors affecting employees' satisfaction at Sofitel Grandview Dongguan

5. Suggestions for improving employees' satisfaction at Sofitel Grandview Dongguan