As a waiter, we should constantly sharpen our character, improve our moral cultivation and service skills. The following is my model essay on sorting out the advanced deeds of waiters. Welcome to read! Advanced deeds of waiters
From this catering waiter, I changed my negative idea that being a catering waiter has no future; I have established the idea of doing what I do and loving what I do, and I know whether a person has made a difference is not what kind of occupation he is engaged in, but whether he does his best to do his job well. Have my working will and correct my working attitude; Knowing the qualities that a successful waiter should have, I have strengthened my professional awareness, and I am determined to be an ideal, ethical, knowledgeable and disciplined qualified waiter < P > I have learned the principle of serving guests; Procedures for serving guests; Working rules in service; Banquet dish-making procedure; The skill of tray and the walking pace of end support; Precautions for paving and setting tables; The key point of changing ashtray; Tips for ordering food, writing menu, canceling dishes and selling dishes; Basic methods, procedures and general knowledge of drinking water; Dealing with guest complaints and corresponding skills for service emergencies; Preparations for the opening and closing of the restaurant, as well as various service etiquette, catering hygiene knowledge, fire protection knowledge and so on. It laid the foundation for me to become an excellent waiter.
in this part-time job as a waiter, I have summed up what I need to be an excellent waiter.
Love your job: When you love your job, you will do it happily and easily. We want people who eat to get health, energy and good service. You may make ordinary work extraordinary. And the people that enterprises need most are people who love their jobs.
Get familiar with work standards and methods quickly: In order to win in the fierce competition for our own enterprise and ourselves, we must be able to get into work and be competent as soon as possible to improve work efficiency.
Be diligent: Food and beverage work is mainly at hand, usually not too heavy, and it will not be exhausted if you do more. So we should be diligent in our legs, eyes, hands and hearts. Take the initiative to work, take the initiative to find a job. ? Nothing is difficult in the world? The proverb says a profound truth, as long as you are diligent and successful, the door will be open for you. Work experience of restaurant waiters
Have self-confidence: Compared with money, power and background, self-confidence is the most important thing. Self-confidence can help people overcome all kinds of obstacles and difficulties, and believe that they are the best.
Learn to be a man: Being a man is a person who is dedicated, grateful, helpful and professional ethics. Being a man in good faith and doing things seriously will lead to more successful career.
Responsibility: Take the interests of the company as the priority and be responsible for your own post; Is responsible for the guests, to provide quality products and services to the guests; Is it? To be absent? Even if there is no one to supervise you, you will do a good job seriously. This is the performance of responsibility.
Face the unfairness in work with a normal mind: there is no absolute fairness in work, and opportunities are always equal in front of hard workers. Without a certain ability to bear setbacks, how can we provoke the girders in the future?
Team: It is the consistent pursuit of enterprises to play team spirit. The work of catering enterprises is composed of various divisions of labor, which requires the cooperation of team members very much. Employees and enterprises with team spirit and good cooperation are more successful.
This part-time job has given me a very profound experience. I think everything we do is to make a little progress every day: every little makes a mickle, and many successful people accumulate a little to make a big difference. Innovating a little every day is leading; Doing a little more every day is heading for a bumper harvest; A little progress every day is towards success. Advanced deeds of waiters Part II < P > Stepping out of the school gate and stepping on Changlong is a turning point in my life! Changlong is a United and friendly group, and has carried out various activities and potential training, which enables us to grow up happily and mature in our work, and at the same time, Changlong's business is booming. In a blink of an eye, I have been working in Changlong for half a year. During this half a year, I have learned a lot, changed me more, and got exercise in being a man and doing things. The following is a summary of my work in the past six months:
With the dim goal, I became a waiter in Changlong Hotel. At first, I didn't understand many things. The head waiter arranged skilled staff to take me! She greeted me warmly and actively:? Little sister! Don't be afraid, just ask your sister if you don't understand anything in the future. If you don't understand and don't ask, then you will never understand. . Her enthusiasm and initiative gave me incomparable kindness and sense of responsibility. I made up my mind to work hard, not to underestimate myself, and not to let others look down on me. I believe that others can do it. After more than ten days of hard work, my service work has also made progress, and I have also been praised by the supervisor at the regular meeting of employees. I am very happy to be praised for my efforts?
by chance, I was transferred to the business center of the front office of the hotel, which is my new starting point! The probation period is two months, two months to decide whether I am suitable for such a job and whether I can take over the job. When I first started working in the business center, it was the period when the company was fully engaged in six regular management. At that time, there was a lot of information, but for the staff who just took over, it was too busy. They often extended their time to get off work. Finally, with the help of the supervisor, I reduced my workload and successfully completed my work. I was very pleased? After a period of time, under the guidance of the supervisor, I gradually adapted to this job! Two months later, I became a full-time employee. Now that I have chosen, I will try my best to complete my job responsibilities.
the business center is mainly responsible for typing and printing, copying, faxing, telephone charges, surfing the internet, and pending air tickets. Since assuming this position, I have treated every guest and every colleague in Changlong with tireless smile service, but there are some shortcomings in my work and life, such as:
1. I am timid and have little contact with things when I just left the society, not to mention that I only work in the business center, and I have few opportunities to communicate with my colleagues. When I am with my colleagues, I seldom take the initiative to communicate with them, which may lead to my being a loner in their eyes. In fact, I am an optimistic and straightforward person who is good at making friends! I believe that every employee in the hotel industry should know manners? Polite, optimistic and straightforward.
2. After working for half a year, I haven't booked air tickets by myself, but I have booked several tickets with the help of the supervisor. If the supervisor is not at work by chance, the guests will come to book air tickets, and I am worried that there will be mistakes.
3. In the process of typing information, sometimes the information is too busy for me to check carefully. In fact, sometimes there are typos or one more word or one less word.
4. I have memorized the mobile phone numbers and telephone numbers of the leaders of various departments, but I don't use them often, and I will forget them over time. Occasionally, I have to look through my notebook when I make a phone call.
5. Things are out of order and slow to respond. Sometimes urgent documents are not printed in time? Advanced deeds of waiters
I have been working in this hotel for half a year unconsciously. From the beginning, I learned about the front desk to the present, I believe that apart from my own efforts and efforts, I also left the training brought by the hotel and the support of old employees and leaders. I learned a lot in half a year. The guest is always right? This well-known business motto in the service industry has been brought to the extreme here. In order to achieve certain financial goals, hotels should not only meet the material needs of their guests, but also meet their spiritual needs. Therefore, as a hotel operator, we often meet the requirements of our guests as long as we don't violate the law and morality. Therefore, from the induction training, employees will be instilled with:? Guests are never wrong, only us? ，? Only sincere service can win the smile of the guests? . I have always believed that customers are God, and I always try my best to make my own service to the extreme.
The work of the hotel front desk is mainly divided into reception, room sales, check-in, check-out and fee settlement. Of course, it also includes services such as answering questions for guests, helping them handle service requirements, and transferring calls. At the front desk of the hotel, the work is divided into three classes: early shift, middle shift and all-night shift, and one of them is a full-time cashier, and the other two distribute the remaining work according to the actual workload. This arrangement is relatively loose, which can be assigned to one cashier, one person to register and sell, and the other person to be responsible for other services and contact work under heavy workload. But also can alleviate the pressure of cashier, so that cashier can be clear-headed and make no mistakes. The most important thing is that this way of working can quickly let newcomers gain experience, be guided by their shift colleagues when the workload is small, and absorb more experience and grow rapidly when the workload is heavy.
in the past six months, I have mainly done the following work:
1. Strengthen business training and improve my own quality
As the front office of the hotel, every employee should directly face the guests. The working attitude and service quality of employees reflect the service level and management level of a hotel, so the training of employees is the focus of our hotel. We regularly conduct telephone language skills training, receptionist etiquette and house selling skills training, and foreign language training. Only through training can I further improve my business knowledge and service skills, and can I better provide quality services to my guests.
Second, strengthen my sales awareness and skills, and improve the occupancy rate
The front office actively promotes the sale of casual rooms according to the market situation. This year, the hotel has launched a series of room promotion programs. The receptionist flexibly grasps the room price according to the market situation and the occupancy situation of the day while offering preferential policies. The number of casual guests at the front desk has increased significantly, and the occupancy rate has improved. It is emphasized that the receptionist: As long as the guests come to the front desk, we should try our best to let them stay? The aim is to strive for more occupancy rate.
Third, pay attention to the coordination among departments
Hotels are like a big family, and friction will inevitably occur between departments in their work, and the quality of coordination will be greatly affected in their work. The front office is the central department of the whole hotel, and it has a close working relationship with catering, sales, guest rooms and other departments. If there is any problem, we can actively coordinate with this department to solve it to avoid the deterioration of things, because everyone's common purpose is for the hotel, and if it is not solved and handled well, it will bring certain negative effects to the hotel.
fourth, consider how to make up for the mistakes made by colleagues and departments, and ensure that the guests can check out in time to satisfy the guests.
The cashier at the front desk is the last department that guests contact before leaving the hotel, so they usually complain to us about the hotel's services at the checkout, and these problems are not caused by the cashier. At this time, it is best to avoid shirking or blaming the departments or individuals that cause difficulties. It's none of your business. Hang it high? The most undesirable thing is that it can not make up for the mistakes, but makes the guests doubt the management of the whole hotel, thus deepening the distrust of the guests. Therefore, the intermediary function should be played calmly, and the cashier should explain the situation to other individuals or departments and ask for help. After the problem is solved, you should ask the guest for advice again. At this time, the guest is often influenced by your enthusiasm, thus changing the initial bad impression and even establishing a close and mutual trust relationship between the guest and me.
although the sword is sharp, does it not sharpen constantly? 、? Do you know enough after studying hard? . Only learning can constantly sharpen a person's character, improve moral cultivation and improve service skills. Let's take vigorous steps and keep moving forward, so that we can fly high in the sky! Elegant brothers and sisters, work hard for our tomorrow!