How to write a waiter's work summary

As a waiter, how do you write a waiter's work summary? Because of its versatility, irregularity, danger ... and many other work characteristics, it is really not easy to do it well. Whether you are looking for or preparing to write "How to write a waiter's work summary", I have collected relevant materials below for your reference! How to write a summary of waiter's work 1

21__ has quietly ended, and __x Hotel has also made major breakthroughs and changes in this year. As an ordinary member of the hotel, I feel change in stability, innovation in change, development in innovation and pressure in development. This year has indelible memories and unrepeatable significance for me and my administrative department. I have gained a lot in daily management, corporate culture construction, human resources, quality inspection, security and outsourcing, etc. Every job I have experienced and completed has become the driving force for future progress and laid a good foundation for the work in 21__ _. Today, I will briefly summarize the work of the individual and the administrative department, and report my work ideas to the leaders and colleagues for 21__ _ years. I hope you can correct me.

Looking back on my work in the whole year of 21__, I can say that I have both gained and lost. As a shareholder of the hotel and a member of the supervisory committee, my sense of responsibility and use has been strengthened day by day. Before I started working in the hotel, I knew very little about this industry. In just half a year after I arrived at the hotel, with the help and assistance of leaders and colleagues, I made great progress in my own and departmental work. Of course, many problems have occurred in this half year, but it is also providing enough experience and capital for my work and personal growth. I summarize and analyze the work of individuals and departments, and summarize the work of 21__ years as follows.

I. Description of work achievements

(1) Significant progress has been made in the work of the department in the past six months, and important achievements have been made in standardized management and institutionalized construction;

(2) An important breakthrough has been made in the outsourcing work, laying a foundation for the hotel to create a good external business environment;

(3) Progress has been made in human resources work, with important progress made in personnel selection, staff training and scientific management and deployment of human resources;

(4) Quality inspection has made progress and the quality inspection system has been basically established;

(5) The work of the Administration Department provides basic support for the overall work and operation of the hotel, keeps close contact with all departments and makes concerted efforts for the development of the hotel.

Second, the summary of work mistakes

(1) There are still some irregularities in the internal management of the department, which has affected the overall effect of the work;

(2) Pay attention to work quality and efficiency, emphasize strict management, and pay insufficient attention to employees' lives. In the future, we will strengthen communication with employees to ensure that the work requirements can be better met;

(3) The training work is not systematic, and attention should be paid to improvement in 21__ _;

3. Analysis of personal advantages

(1) Have strong affinity, have a certain management foundation, be willing to work under pressure, and be able to adapt to the working environment quickly.

(2) Have strong learning ability, and can master new knowledge in a short time and apply it to practical work;

(3) Have the ability of coordination and control, be good at communication, and have a strong ability to control management;

(4) the work is meticulous and good at working from details, which is of great benefit to the work;

IV. Analysis of Personal Disadvantages

(1) Because I have been engaged in the hotel industry for a short time, I may lack professionalism;

(2) the control and grasp of the shortcomings of one's own personality should be further improved, and the advantages should be strengthened in the work, and the disadvantages should be avoided as much as possible to improve one's work behavior. How to write a summary of waiter's work 2

In reality, there is no difference between noble and humble in all walks of life. If there is, it also depends on whether our mentality, thoughts and behavior are noble or humble, and has nothing to do with occupation; At the same time, there is no difference between ordinary and extraordinary. The so-called ordinary and extraordinary depends on how we do it or not, rather than what we think there are ordinary and extraordinary jobs and occupations in this world. I am a waiter in _ _ restaurant, and I want to be extraordinary in my ordinary post. The following is a summary of this year's work.

1. Know how to smile and be good at smiling

Nowadays, smiling has become an essential professional quality in all walks of life, especially in the service field. Smile is a world language without translation. It conveys a kind, friendly and pleasant message. It is not hard to smile, but it can produce infinite charm. The beneficiary becomes rich, but the giver does not become poor. It is fleeting, but it often leaves permanent memories. At work, I will make a smile my business card and make diners feel like a spring breeze.

second, diligence can make up for the shortcomings, which is good training, and only one point of hard work can get better results

only diligence can get better results. Diligence means hard work, that is, working hard and paying more than others. Fast is efficiency. "The industry is good at diligence and waste in play, and the line is destroyed by thinking." Prosperity and diligence are inseparable. As a server, I have to work hard hundreds of times more than ordinary people to create a more comfortable dining environment and make _ _ better!

Third, hospitality is the foundation.

Since we talk about thoughtfulness, we must take the initiative to do well and provide services, and we must be good at observation and know how to put ourselves in the other's shoes, so as to make the guests unexpected and provide advanced services. In the future work, I will, as always, make diners feel at home, think about what the guests think and worry about what the guests are anxious about. Maintain a strong psychological quality. Can maintain a good psychological and mental state, so as to be favored and not arrogant, humiliated and not humble, and calmly deal with it.

Being a waiter in a restaurant is actually very easy and simple. In every bustling and noisy city, in the catering industry, there are too many roles for waiters. However, there are very few people who can really understand the meaning of "service" and do it with their own efforts. A truly competent waiter should not only have knowledge related to work on the surface, but also strengthen his inner and ideological construction and improve his self-cultivation.

In reality, all walks of life are stages to show themselves, no matter where they are or how much they earn. What each of us is to _ _ is like a drop of water to a basin of water. A drop of water can evaporate instantly, and only when it is attached to a basin of water can it last for a long time. Because _ _ each of us has a life, then, I want to do better, try to make myself extraordinary in my ordinary post, and make _ _ proud of me tomorrow! How to write a summary of waiter's work 3

The profit of an enterprise is the first goal and the only guarantee for the survival of the enterprise. The work of a department should also focus on the central work of the enterprise.

as a service department, housekeeping department is our primary task to do a good job of cleaning and provide guests with a clean, quiet, comfortable and warm rest environment, but at the same time, we are also responsible for generating income and saving expenses for enterprises.

over the past year, with the concerted efforts of all staff and department managers, all the parts with business indicators have completed the tasks assigned to us by the leaders of the villa at last year's work meeting.

while striving to generate income, we also don't forget to save money. The department runs through the saving work throughout the year, and tries its best to reduce costs on the premise of ensuring the quality of work and not affecting customer service. We know that every penny saved is the profit of the group.

In 2118, I completed the following work:

1. Learn and standardize the service terms of the post, and strive to improve the quality of customer service.

in order to reflect the professional quality of hotel staff, in view of my unfamiliarity and irregularity in the service terms of each post, I learned the service terms of the post among my colleagues and in the training of the manager in charge of the group's guest rooms, and then absorbed them for my own use as a language guide for my communication with guests.

since I standardized the implementation of service terms, I have improved my communication with customers significantly. As a result, in any period of work, it is important to persist in good things and learn new things by reviewing old ones. I will intensify my study and application.

2. Open source and reduce expenditure, reduce costs and increase efficiency, and start from scratch.

Housekeeping department is the main revenue-generating department of the company, and its capital cost is also very high. Based on the idea that saving is to create profits, my colleagues and I will start from ourselves and start from scratch to put an end to all waste phenomena, mainly in the following aspects:

① Recycling disposable low-value consumables for customers, such as toothpaste, which can be used as a cleaner.

(2) It is required to turn off the walkway lights on the returning floor every morning and turn them on after six o'clock in the night shift; Unplug the electricity card after checking out; The implementation of the room day after day can save a lot of electricity for the company.

3. In order to do a good job in guest room hygiene and service, leaders often assess and evaluate our room cleaning skills and rounds.

We found that there were irregular and unscientific problems in our operation. In view of the existing problems, the district leaders held a special meeting to analyze the existing problems, retrain employees and correct their bad operating habits.

We also make use of the off-season to keep practicing, carefully clean and check every room, and through the examination, we have achieved certain results, improved the sanitary quality of rooms, and reduced the overtime phenomenon of rounds.

4. The leaders adopted centralized training, special training and individual guidance training for employees, which greatly improved the hotel awareness of employees, further deepened the service concept, and smiling with voice has become the conscious action of employees.

There has been an image understanding of what personalized service is, from perceptual to rational, and the whole group has formed a good atmosphere of "all work is to satisfy customers". Thus, it has deepened the comprehensive combing and improvement of employees' pre-job training, departmental training and team training from theory to practice.

Due to various reasons, there are some problems in my work:

1. It is easy to bring personal emotions into my work. I am warm and thoughtful when I am happy, and I am negligent when I am unhappy. In the future, I will try my best to overcome this situation in my work and truly establish in my mind that the customer is God's consciousness.

2. The cleanliness of rooms and public areas needs to be further improved.

3. The service standard of each post needs to be further strengthened.

4. The facilities and equipment maintenance plan has not been put in place.

5. Due to the thoughtlessness during the shift change, it is considered that small problems need not be handed over clearly, which leads to such and such problems. If you don't know small things, it will easily lead to big mistakes. You must take strict precautions in the future to avoid mistakes.

For next year, my plan is:

1. Do every job every day carefully.

2. Refine service measures to improve guest satisfaction.

3. Strengthen education and training, and strengthen the quality of the staff.

4. standardize management and promote the healthy and orderly development of enterprises.

5. Strengthen marketing and constantly adjust the structure of customers.

6. Do a good job in the sales of individual customers.

7. Make a reasonable reservation in the peak season to maximize sales.

8. standardize the message service to make guests feel our professional management level and hotel service level.

9. Learn more other things to enrich yourself.

Practice has proved that with the intensification of market competition, guests have more room to choose hotels. To improve the "marketing competitiveness" of hotels, we should first innovate our concepts, adjust our business strategies and policies in time, optimize and design our own products, make our strategies innovative and changeable, and constantly introduce new ones flexibly according to different seasons, so as to keep the room occupancy rate at a high level under severe circumstances.

in the coming day of _ _ _ _ _, we will set sail again and embark on a new journey. I will set higher standards for myself and strive to create new benefits for the company.

Finally, I hope everyone will step on a new level by next year, by going up one flight of stairs, thank you!