Operation 1 personal work summary
I have been an operation manager in the business office for 20 years. During this year, under the correct leadership of the sub-branch, I earnestly studied the knowledge of political theory and financial laws and regulations, strictly performed my post responsibilities, and exercised management and supervision functions. With the goal of implementing the work of sub-branches, strengthen management and pay close attention to implementation. In my post, I did my duty, kept improving, and successfully completed various tasks. The work in the past year is described as follows:
First, strengthen the learning of business knowledge and skills of outlets, so that our business knowledge and skills level can be improved.
Conscientiously implement the relevant national financial policies, laws and regulations. Deeply understand the spirit of meetings and documents of the superior bank and put them in place. This year, the Head Office launched various new business varieties, revised and implemented various operating procedures, and launched various operating systems, such as the deposit and payment system of Agricultural Bank of China, centralized monitoring and management system, remote authorization system, BOOS system and Boeing system, as well as the comprehensive start of the work of "three modernizations and three railways".
The marketization project of personal deposit interest rate was launched, and the credit code certificate system of China People's Bank was launched. Through the business learning system of morning meeting and evening party, the branch organized tellers to concentrate on business learning and on-site guidance, and worked overtime to study hard, so that tellers mastered various businesses in a short time, improved their business knowledge and skills, and were able to handle various businesses skillfully.
Two, seriously implement and implement the accounting cashier system and operating procedures.
Strengthen the standardized management of accounting work, so that there are rules to follow. In my daily work, I strengthened the supervision of counter business, requiring tellers to operate every business in a standardized way, and every detail must be operated in accordance with the provisions of relevant documents of the Head Office. All kinds of problems encountered in the operation process must be put forward in time, and business operation is not allowed at will. Organize tellers to keep abreast of relevant errors found in the supervision process and rectify them in time. Correct mistakes and accidents in time, formulate corresponding duty changing responsibilities, and prevent the recurrence of various hidden dangers. Standardized the loss reporting business, inter-bank business, remittance business and other key businesses, and changed the problems of irregular registration and incomplete information in the previous register. Promote the improvement of the basic standardization level of accounting and cashier work, give full play to the supervisory and normative role of internal control, and make our indoor control work institutionalized, standardized and standardized.
Three. Intensify efforts to strengthen management, comprehensively promote operation, and ensure that all internal control work reaches a new level.
Since the beginning of this year, our business has been greatly improved: the annual business volume has reached more than 320,000, the self-service equipment business volume has reached more than 65.438+0.9 million, and the banknote has been increased by 65.438+0.4 billion yuan. Annual cash was 65.438+0.96 billion yuan, and internal cash transfer was 463.54 million yuan. 30 corporate accounts were opened, 6 corporate accounts were cancelled/kloc-0, and 2,698 personal savings accounts were added. Handle 17 long ATM bill of RMB 20,250.00, and use 16566 important blank voucher. My business hall has few staff and a large business volume. In particular, many employees have adjusted their posts and are unfamiliar with their new jobs. Internal control work is multifaceted and involves a wide range, which makes the internal control work of my business office very stressful. However, all the staff of our institute overcame all kinds of difficulties, strengthened their business study, improved their business level, analyzed themselves, found out their shortcomings, consulted modestly, sought for good working methods, implemented their post responsibilities to every post and every employee, improved their work efficiency, studied at work and improved their work in summary. Through the reasonable division of business, the pressure on our counter is relieved, the business skills of our tellers are improved, and the counter service is promoted. The indoor control system of our business office has been further improved to ensure that all internal control work has reached a higher level.
Fourth, there are shortcomings.
1, self-study is not tight, learning is not deep, busy, tired of dealing with daily affairs, lack of foresight and innovation.
2, the job responsibilities have not been well played, and there are phenomena such as low efficiency and inadequate work measures.
3, sometimes lack of patience and impatience at work, to overcome in the future. In view of the above shortcomings, in the new year, I seriously improve and perfect my work. Consciously strengthen study, be down-to-earth, improve work initiative, not afraid of many things, not afraid of small things, and improve and improve yourself in bit by bit practice. Gradually improve their theoretical level and professional ability.
Looking at this year's work, according to the specific requirements of the management method of the appointment system of branch operation managers, the post responsibilities have been well fulfilled, the internal management norms have been strengthened, the office operation management has been further strengthened, and the quality of accounting work has been effectively improved. If there is anything wrong with the above personal work, please criticize, correct and supervise the leading comrades of the branch.
Personal work summary in action 2
Time flies, another year. 20__ is my first year in the group. I am honored to have spent 20 years in Aiwan Hongfeng Group. I am glad that all my colleagues have been with me this year. I am glad that I have grown up this year.
20__ years is an unforgettable year for me. This year, I went from the president's office to the newly established development and operation department, and followed my sister Chun Mei from a general to a soldier to a small team of five people now. This year, I experienced the change of my job, ups and downs, loss, happiness, retreat and tenacity in my work! These experiences have made me gain something, and also made me more aware of myself, the shortcomings in my work, my immature work style and my silent determination. In 20 years, I will study hard, correct these shortcomings and grow into an excellent group employee.
Over the past 20__ years, with the help of group leaders and colleagues, my work has made great progress in all aspects. Now I report as follows:
I. Main Work
(1) Plans of various departments. When I entered the development and operation department, my main staff, as the operation specialist, was responsible for collecting the weekly, monthly, quarterly and annual plans of various departments, comparing them vertically and horizontally, and tracking the implementation of the plans. By the end of 20__ year, 65438+February 3 1, it is planned to collect 45 times and 526 copies * * *; Monthly collection plan 1 1 time, *** 162 copies; Collect two semi-annual and annual plans and 28 semi-annual and annual plans.
(2) copywriting. On March 20th, 2000, I came to the newly established Development and Operation Department. Previously, I was responsible for sorting out some meeting minutes, updating the group memorabilia and news, publishing the information of the group's WeChat public platform, and collecting pension websites and pension information. Become a development and operation department
I didn't give up my previous job after becoming a member. On this basis, the Group Weibo will apply for "V", pay close attention to it at all times, collect information on national, provincial and municipal pension policies, and publish them in categories. In 20__ years, 42 pieces of policy information were released; News article 46; Memorabilia 30; Organize 24 websites related to old-age care; The WeChat public platform and Weibo of the group were handed over to Zhang Xiaoyun, the operation department, in August. In the first eight months, the Group's WeChat public platform published more than 480 messages, and Weibo published more than 600 messages. 20__, organized and assisted in holding nearly 80 meetings throughout the year, and compiled relevant meeting minutes 10;
(3) other work. At the same time, I participated in the preparation of materials for Love Night Project, Metallurgical Hospital and Group OA, the collation of honorary materials of various units of the Group, the collation of crowdfunding related materials, and the collection and collation of rehabilitation hospital materials.
Second, harvest
Over the past year, I have been growing in my work, which is inseparable from the help of my superiors. When I first came into contact with informatization, I felt very simple. In my work, I found that there are many places that need to be seriously considered, such as how to collect more useful information, which is not only suitable for the nature of the group, but also brings new ideas to readers. Collecting policy information is the first thing to do at work. These seemingly simple little jobs taught me that in order to do better, I must consider everything. Based on this, the manager gave me a lot of work to do.
I still remember that the work of collecting weekly plans was initially scheduled to be submitted every Thursday afternoon, and a weekly summary meeting was held on Saturday. However, due to work reasons, many departments can't submit the plan on time, which leads to the delay in finishing the plan and comparing the plan vertically and horizontally. At that time, I had to work overtime until seven or eight every Friday. Once, I was very anxious at home, thinking about finishing my weekly plan early, getting off work on time, and asking all departments to submit their plans on time in advance, but in the end, one department delayed. Looking at the time getting late, my heart is very wronged, and my tears are gone. Why can't communication win others' understanding? Later, under the guidance of the leader, I slowly explored a more effective way of working, avoiding similar situations and improving work efficiency.
Whether in the president's office or in the development and operation department, we have more than one job. We have a lot of work and need to learn more. Often our department leaves at the latest. One day in June, we need to catch a very urgent PPT, revise it and do it again and again. By afternoon 1 1, we had been working continuously 15 hours, and we were exhausted. Sister knew Xiaoyun and I were far away and asked us to go back, but she left the group at 2 am and went to Beijing on business with manager Zhang at 7 am. There are many such things, and we are more and more United in this experience. If you don't grow up in such a team, you will drag your feet. So we have been studying, and we don't want to discredit this team, and we don't want everyone's efforts to be denied.
Three, 20__ year work plan
20__ years have arrived, and time has passed quickly. A good start needs the support of a plan. 20__, first of all, I will work harder to make the position of operation specialist more comfortable and brilliant. At the same time, we should improve our working ability and try to share our worries for the leaders! In addition, continuous learning, from office application knowledge to in-depth understanding of the pension industry. In the functional departments, I have the ability to write documents, but I lack my own level. The next step is to deepen.
In 20__, the progress of the Group became more and more solid. I will follow the footsteps of the group, keep growing, make due efforts for the group and my own tomorrow, and hand over a satisfactory answer sheet! In 20__ years, I urge all leading colleagues to criticize and correct me and help me grow hard! thank you
Personal Work Summary in Operation 3
I. Work and study
The excellent corporate culture and advanced management concept of the Provincial Fourth Construction Project deeply infected me. In this big family of unity and struggle, I can really integrate into this group only if I keep a high degree of consistency with the company in thought and take the initiative. Over the past six months, I have been able to strictly abide by the company's rules, regulations and requirements, obey the leadership arrangement, learn from my colleagues with an open mind, make new progress in my thinking, study and work, further improve my overall quality, and form a good work style.
As an employee of such an excellent and potential enterprise, I know that the responsibility on my shoulders is great. So I must study in practice, practice in learning, and constantly improve my professional level and working ability.
The fund operation department is the front-line department of the future market, which plays a very important role in the development of the company and needs to deal with financial institutions such as banks, investment companies and trust companies frequently. Therefore, employees are required not only to have professional knowledge and experience in finance, finance, real estate and society, but also to have forward-looking thinking and perseverance. In order to meet this requirement, I attach great importance to learning and improvement: first, learning from books, second, learning from leaders, and third, learning from colleagues. The ancients said, "Every three people must have a teacher", and every leader and colleague in the company is my mentor. With the guidance of leaders and the help of colleagues, plus my continuous learning, my quality and ability have been greatly improved, and my work has achieved initial results.
Second, the work performance
Since I entered the Capital Operation Department for 8 months, with the care and help of my leading colleagues, I have studied hard and worked hard, and actively cooperated with the leadership according to the boss's instructions. Give full play to your enthusiasm in your work and complete the assigned tasks.
Among them, cooperating with _ _ manager on paper projects, actively cooperating with the manager's work deployment, and completing the manager's task instructions lies in completing the construction, maintenance, completion acceptance and other specific matters of the civil engineering part and hydropower part of _ _ project under the guidance of the manager's work.
At the same time, the trend, contact and capital integration of the real estate market, actively collect the information of macro-industry market development and market competition pattern, track it in time, analyze it in detail and feed it back to the leaders, so as to seize the early stage and earnestly and strictly fulfill the departmental responsibilities.
Three, 20__ years of work
Strengthen the supervision and management of the key links of the company's independent project development, and find and solve existing problems in time; Strengthen contact with banks, investment companies, trust companies and other financial institutions; Integrate the internal and external funds of the company and carry out this work on the principle of scientific review and reasonable argumentation.
Improve the understanding of work, realize the principle of enterprise development, keep pace, obey orders, complete all work with dedication and efficiency, and strengthen coordination and cooperation with all departments of the group company and enterprises in the industry.
Personal Work Summary in Operation 4
I. Review of Main Work in the Past 20 Years
(A) the work of the Human Resources Department before the adjustment of the workplace
1. According to the business indicators issued by the company, prepare and sort out the responsibility books of various post management objectives of the companies affiliated to the group.
2. Recruitment work
With the rapid development of group companies and the continuous expansion of business volume, there are more vacancies in various departments of each company, and the demand for personnel is great and urgent. The human resources department has invested more time and energy in personnel recruitment. According to the personnel demand of each company, the Human Resources Department has carefully completed the recruitment of personnel needed by each company through online search, newspaper recruitment and internal recommendation.
3. Training management
In order to make managers at all levels familiar with the company's rules and regulations, clarify management responsibilities, and enhance the sense of mission of the company's employees, all employees were organized for a week-long intensive training at the beginning of the year, mainly on the company's corporate culture, the company's basic system, how to be a good manager, build a first-class staff team, and improve execution. According to the examination documents issued by the examination center, the examination notice will be issued in time to assist the applicants to complete the registration work. In the first half of the year, there were 9 registered construction engineers1person, 8 registered first-class construction engineers, and1person registered safety engineer.
4. Resignation management
Handle employee resignation procedures and conduct exit interviews to avoid labor disputes. By June, 50 employees of the group company * * * had left their jobs, with a turnover rate as high as 24%, with 50 managers and 50 grass-roots staff. The peak of trading volume is in March after the winter break, accounting for about 50%.
(2) Investment promotion and operation of logistics park after post adjustment.
Due to the adjustment of work, I was transferred to the Investment Promotion and Operation Department of Wanda Logistics on September 8, and I have been working ever since. Because the leading group of Ouanda and colleagues in the investment promotion operation department carried out the basic work in the early stage of investment promotion very solidly and effectively, the investment promotion in the later stage was smoother and achieved better investment promotion performance.
1. Complete the feasibility study report of Eurasia International Logistics Center and the project planning of Eurasia International Logistics Center; Complete and print the "Merchants Manual" and widely use the "Merchants Manual" to carry out investment promotion work; Make and post the corporate culture wall.
2. Completed the investigation, visit and discussion of the target merchants in the company's logistics park, summarized and answered the questions raised by the merchants, and completed the classification and archiving of customer information.
3. Complete the on-site negotiation of key target merchants in the Logistics Park, confirm the investment intention and sign a letter of intent for deposit collection.
4. Completed the investigation and visit to the southern suburb freight yard of Urumqi, Yahua machinery trading market, South China large machinery market, Urumqi Saibott, Shihezi and Karamay automobile trading market, which laid a good foundation for attracting investment in the park.
The single building of Land Logistics Park 16, the first phase of Eurasia International Logistics Center, started construction, which is divided into five blocks: large machinery area, automobile trading city, auto repair and auto parts area, logistics information service area and living area. According to the plan of * *, 577 rental shops have been developed. At present, 438 shops have been invited, and there are still 139 shops to be invited. The completion rate of investment promotion for shops is 82%.
In addition, according to market research, the company also developed and built a steel market trading area and a wrought iron processing area. There are 74 offices in the steel market trading zone and the wrought iron processing zone. At present, 58 rooms have been invited, and the office rental fee for the remaining 16 rooms is 3015,000 yuan. The leasing area of the steel market business site is 97 100 square meters, and the leasing fee of the business site is 1837500 yuan.
Secondly, other aspects of the report.
Because I am currently working in the investment promotion operation department, what I consider is how to successfully complete the investment promotion work in the park and how to deal with the problems encountered in the investment promotion process. Here are some problems and immature ideas I have encountered. I hope the leaders will correct me.
1, 16 The single building developed and constructed in the first phase of the land logistics area failed to be delivered as scheduled as previously advertised, which had a certain impact on the merchants who booked the shops.
2. Due to the investment of the peer "North Xinjiang Electromechanical Trading City", it has caused a certain impact on our original merchants. Some merchants who have opened stores implicitly expressed the idea of asking for check-out in the company's return visit. Therefore, at present, the company should fully grasp the progress of the project, seize the time, let the merchants move in and operate smoothly as soon as possible, and form a strong business atmosphere.
We sincerely hope that the Group will strive to realize the overall opening of the park before May 2002 and establish the leading position of Eurasia International Logistics Center in the logistics industry in northern Xinjiang.
Third, the existing shortcomings and the direction of future efforts
Over the past year, although some work has been done and some achievements have been made, there is still a big gap with the requirements of the company's superior leaders, mainly to meet the tasks and daily affairs assigned by the superior, and the bold work is not enough.
Leaders, I will take this debriefing as an important opportunity to make a good summary, carefully plan this year's work ideas according to the deployment and requirements of the Group, and strive to report better results to you in next year's debriefing report.
Personal work summary in operation 5
Today is the first Monday and the second working day of 20__. The new year means a new starting point, new opportunities and new challenges. This is also the third year of entering Kunming Langgao Printing Design Co., Ltd. In order to better complete the work of 20__, foster strengths and avoid weaknesses, we will now summarize and report the work of 20__ as follows, and ask General Manager Wu, Vice President Wen and colleagues to criticize and correct me.
I. Overview of work
1, the first systematic study of online marketing
"The best welfare is training", I think so. "It is better to teach people to fish than to teach people to fish." I am very lucky and grateful to Mr. Wu for giving me the opportunity to learn online marketing systematically. Such a high cost is a great benefit for yourself and an opportunity to grow and recharge. Walking out of school is not the end of learning, but another beginning to explore the unknown. After three days and two nights of intensive study of information in Ren Shan, what I realized most was not the power of the network and the prevalence of marketing, but the difference in thinking and behavior between us and others, which shocked me. Sitting in a well and watching the sky is not the scariest thing. Sitting in a well and not knowing it is the scariest thing.
In the era of internet, the era of whole network marketing and national marketing, everyone is from the media, and grassroots can also be bigger. Only by changing can we be slightly better in the fierce competition. As a traditional packaging design and printing industry that has just been transformed, perhaps, we can't achieve the "big V" at present, can't respond to various calls on the Internet, and can't realize some miracles such as "the website has been online for three days, and the order exceeds _ billion", but we have been working hard and learning. We don't want the best, but we just want to get better every year!
2. Experienced a wide range of personnel changes in the company.
Personnel flow is normal for enterprises, but it is more normal for me, who is still in the stage of book knowledge. If anyone leaves, just talk again. Now you don't have to go out to recruit, Weibo and the website are very convenient. However, after entering the company, as an executive, my idea was completely subverted. I know how much loss the brain drain has caused to the enterprise, and I also know how high the cost of recruitment is, and how much money and labor costs it takes to screen resumes from the website, apply for a trial, get started at work, and enter the state. So the large-scale personnel changes in the company this year made me a little panicked. As a personnel staff, there is no early warning mechanism for such a large-scale personnel change, and I am not fully prepared and insensitive to emergencies. Fortunately, General Manager Wu and Vice President Wen strategized and turned the tide, and properly handled this series of things on the basis of not affecting the company's operation and management.
3. Contact the production department.
I joined the production department in July, which made me understand what is meticulous. The work in the production department is a brand-new field for me. I don't know printing, technology, craft, food packaging design, marketing packaging ... I only know that I ask this question every day. Therefore, this work is very tired and passive, and it has not played its due coordination and foresight.
And there have been many mistakes, either the customer did not receive the goods on time, or there was a problem with the quantity of the goods. Because of poor communication with the customer, it was inconvenient for the customer to receive the goods. This pile, one by one, let me see the shortcomings of my work. Fortunately, my leaders and colleagues have always accepted me with an inclusive and encouraging attitude. I am especially grateful to Lao Wang-Jiaping Wang, who still tirelessly tracks down more than a dozen phone calls every day and patiently solves problems during that time. Along the way, leaders and colleagues gave me not only criticism, but also encouragement and emotion. Here, thank you for your gentle treatment.
4. Establishment of WeChat platform
Langgao's WeChat subscription number has been online for more than half a year since the first message was sent on June 30, 2000. From the original pure text message to four or five articles that are combined with pictures and texts and closely related to hot topics, the reading volume has ranged from zero to several hundred, and the number of fans has increased from only company colleagues to more than 300 now. We have also accumulated some experience from practice. This is also part of online marketing. I firmly believe that as long as we persist, we will get used to publishing it every day and fans will get used to opening it every day. Wechat is not a direct productivity, but it is a window, a channel, a propaganda force, a communication force, and a company's external image display.
The first thing to do when going to work every day is to open the WeChat backstage to see if we have added fans, and to see the reading volume and forwarding volume of each article. Perhaps, in the eyes of others, it is just a cold string of numbers, but for me, it represents a kind of recognition and gives me a little sense of accomplishment. Behind all this, colleagues silently praised and forwarded the same result. Every harvest is inseparable from everyone's efforts.
5. The tortuous process of website construction.
Building a website is a tortuous story. From the ignorant first edition in July to now, I don't know whether the next step is right or wrong.
Due to unfamiliarity with the website construction process and insufficient preparation, the pace of website construction has been delayed and failed to go online as scheduled. There is still a lot to learn. Only by constantly learning and acquiring new skills can work efficiency be improved; Fortunately, this edition, which is currently being prepared for launch, is personally planned and carefully typeset by General Manager Wu. Now it has taken shape, and it is expected to be officially launched in mid-June at 5438+ 10. There are still many places that need to be improved after going online. I hope all colleagues will continue to support the website construction, and put forward opinions and suggestions for the existing problems, and discuss and solve them together.
Second, the shortcomings and defects in the work
1, the intensity of learning is not big enough.
New knowledge and skills derived from the internet age are emerging every day, and existing knowledge is also updated quickly. In this process, I realized that my study intensity was not enough, and the speed of mastering and digesting knowledge could not keep up with its upgrading. Sometimes I feel young, sometimes I feel old. After 8 hours, you should learn more knowledge and enhance your working ability to meet the needs of your work. After work, we should put down our mobile phones, and we still have a lot of things to do.
2, passive work
Especially in the period of participating in the production department, all the work depends on waiting and asking questions, instead of giving full play to the subjective initiative and coordination role, there are many mistakes, which cause trouble to leaders and colleagues. In the future work, I will try my best to do well.
3. The quality of WeChat articles needs to be improved, and there are too few original contents.
Since the launch of WeChat, most of the pictures and texts sent by WeChat have been reprinted by others, which has two disadvantages.
(1) The reprinted content is varied and uneven in quality, which affects the company image display and fans' reading experience;
(2) There is too little original content, lacking the necessary conditions to attract attention. Fans can't feel our true ability, have a sense of distance from us, and the reading volume can't go up. In the future, I hope to pursue diversification in the form of expression and increase original content. Reprinting articles needs careful consideration; At the same time, analyze the background data regularly to understand what fans like to watch. What do the target customers want to see? Make corresponding adjustments according to the analysis data.
4. The website construction is not fully prepared and the time is delayed.
The website that should have been online is still under construction. In the final analysis, it is because my work is not in place. Before the start, there was no systematic understanding of the procedures and processes of website construction, insufficient preparation of materials, and no thorough consideration when choosing a website company, which led to the delay in website construction.
Third, job expectations.
1, network work is the key.
What we are facing in 20__ years is the promotion and operation of the website after it is launched, which is a new challenge, so we must do enough work in the early stage. This can't be done by one person. It needs a team to fight side by side. Therefore, the cultivation of team work ability is the most important. I hope everyone will go further and further on the road of network marketing together.
2. Wechat and Weibo develop simultaneously.
Wechat and Weibo are a window to show the company culture. While the website is operating, WeChat and Weibo can't be left behind. This is a trend and a kind of marketing.
3. Do a good job in recruitment after the Spring Festival.
In the new year, we need to inject some fresh blood into the company team. The end of February to mid-March is the peak and critical period for job hunting and recruitment. Seize the opportunity and recruit the right team members, and the recruitment work next year will be much easier.
4. About salary and treatment
The so-called reasonable salary is to give differentiated consideration and reward to the contribution created by individuals for the company. The principle is "to mobilize the greatest enthusiasm of employees" and "internal fairness and external competition".
After the website goes online, I hope to increase the assessment of the network operation team on the basis of now. Network operation and promotion can be quantified in most cases, and the assessment will not be too complicated. I finally realized that "birds of a feather flock together, and people are divided into groups". One person can only do things, and a group of people can do things. I think a space where you can work happily, a superior who can accept suggestions and a group of colleagues who can share weal and woe may be more important than anything else.
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