1. Basic service terms
(1) "Welcome!" Or "Welcome!" "Hello!" When guests come to the restaurant, ushers and waiters should use this language in time.
(2) "Thank you!" Or "thank you" is used to express gratitude when the guests in the restaurant bring convenience to the service staff.
(3) "Good", "Got it" or "Listen clearly" are used to say it in a serious and responsible manner when accepting orders from guests.
(4) "Please wait a moment" or "Please wait a moment" should be said with apologies when you can't serve the guests immediately.
(5) "Thank you for waiting!" Or "Thank you for waiting!" Used for waiting guests, should be warm and apologize.
(6) "I'm terribly sorry!" Or "I'm so sorry!" Used when disturbing or causing inconvenience to guests, it should be said sincerely and politely.
(7) "Goodbye" or "Please come again!" When guests leave the restaurant, they should be warm and sincere.
2. Restaurant service terms
(1) When guests enter the restaurant
-Good morning, sir (miss). How many people are there?
-this way, please.
-please follow me.
-please sit down.
-just a moment, please. I'll arrange it for you right away.
-just a moment, please. your table will be ready soon.
-please have a look at the menu first.
-Sir (Miss), are you still sitting here?
-excuse me, would you like to share a dining table with that gentleman?
-excuse me, are there any seats here?
-excuse me, may I use this chair?
(2) When ordering food for guests
-Excuse me, sir (miss), may I take your order now?
-what kind of drinks do you prefer? We have ...
-what kind of wine would you like to use?
-do you like ...
-are you interested in today's special?
-do you prefer tea or coffee after dinner?
-would you like some dessert after dinner?
-excuse me, do you need anything else?
-I'm sorry, this dish needs-set a time, would you please wait a little longer?
-I'm sorry, this lai has just been sold out.
-ok, I'll contact the chef, which will make you satisfied.
-if you don't mind, I recommend ...
-if you are in a hurry, shall I arrange some fast food for you?
-your order is ...
(3) When serving food for guests
-Can I serve you hot food now?
-excuse me, please make way.
-I'm sorry to have kept you waiting. This dish is ...
-I'm sorry to have kept you for a long time.
-excuse me, I made a mistake about your dish.
-I'm terribly sorry, we'll do it again for you right away.
-here is your order, sir.
(4) When serving guests in the dining room
-Sir (Miss), your dishes are all here. Please enjoy your meal.
-can I get you some more rice?
-do you need some more drinks?
-would you like to add something else?
-do you have enough food?
-I'm sorry, I'll ask you right away.
-are you XXX, sir? Your phone.
-excuse me, miss. Is this your thing?
-can I help you share a dish?
-may I help you?
-can I remove this basin?
-sorry to bother you.
-may I clear the table?
-thank you for your help.
-thank you for your cooperation.
(5) When checking out and seeing off the guests after dinner
-Your bill, sir.
-sorry, please pay in cash.
-please sign your name and room number here.
-please pay ×× yuan. Thank you.
-Sir (Miss), here is your change and receipt. Thank you!
-I hope you enjoyed your dinner.
-I hope you can give me more valuable comments on the dishes here.
-thank you very much for your suggestion.
-thank you very much for your enthusiastic advice.
-Thank you. Welcome to come again.
-goodbye and welcome to visit again.
11 common polite expressions: please, you, thank you, I'm sorry, please forgive me, never mind, you're welcome, hello, good morning and goodbye.