In today's society, competition is increasingly fierce and product differentiation is shrinking. Highlighting its unique "service" is the most important part. Through meticulous product personnel service, people feel at home. Therefore, the manager of characteristic hot pot restaurant must emphasize the concept of "service" in personnel management, constantly instill the concept of service first in employees, emphasize the importance of smiling, and always speak polite words, such as "thank you", "sorry" and "good morning". This intangible service will bring unlimited business opportunities to restaurants.

2. Do a good job in service training

Improving the service level of service personnel must rely on strict training. The training content should at least include the following aspects:

(l) The product composition, characteristics and production methods of restaurants, so as to promote appropriate products to customers and answer their inquiries; (2) the basic principles of service personnel's quality requirements and service attitude; (3) makeup artist, polite expression, standing posture, walking posture, etc. (4) Customer complaint handling skills, and so on.

3. Do a good job in internal marketing

To improve the service level of hot pot franchise stores, the store manager must first keep in mind a concept that only by caring about your employees can employees care about your consumers. Without this foundation, all the service work done by restaurants will not achieve long-term results.