Knowing the guests is the primary task of doing a good job in reception. If you want to receive the guests well, let them come on impulse and return with satisfaction, you must know the guests and master several aspects of information. Understand the information of the guests, including name, position, gender, age, number of guests, visiting time, eating habits, physical condition, living distance, visiting purpose, etc.

Only by mastering the above information of the visiting guests, as the host, can we organize and complete the reception affairs purposefully and in a planned way. Each of the above information is the most basic common sense of good reception.

2. do a good job in welcoming.

Matters that need to be prepared in advance. Seeing off guests needs to be determined according to the visiting time and identity of the guests. Under special circumstances, it is necessary to arrange vehicles and personnel to pick up and drop off at designated places. No matter whether the guests are honored or not, they should follow the principle of equality and reciprocity, basically maintain equality in gender, age, identity and occupation, and see them off in person, which is more conducive to smooth communication with guests and show respect.

Ordinary guests, in front of the office and home, can be greeted by peers and home owners. Government VIPs need people with the highest status to meet and accompany them in person, hold welcoming and farewell ceremonies in a certain place, and do a series of work such as taking photos and videos, visiting and explaining, meeting exchanges, and news propaganda.

Distinguished guests in life need to be greeted and accompanied by people with equal status, and elderly people with poor health need to pay special attention to diet and safety precautions.

3. Dinner Company.

Dinner companion is the third job to do a good job in reception. China's food culture has a long history, extensive and profound, with strong national and regional characteristics. People in different places, east, west, north and south, have completely different eating habits, so we should respect the guests' habits and make reasonable arrangements.

In terms of dishes, staple food, drinks, etc., it is necessary to give priority to guests' eating characteristics and habits, recommend local specialties appropriately, and highlight the sincerity of receiving the host, which is also conducive to promoting local culture and image. Make a good meal schedule, according to the guest's visit schedule, which will not affect the guest's time and disturb the guest's arrangement.

Do a good job of seating and accompanying guests. VIPs should be accompanied by the highest-ranking personnel in person, and seats and accompanying personnel should be arranged reasonably according to the identity and itinerary of visitors. When eating, respect guests' habits and physical condition, drink moderately and promote mutual communication. The principle should be to let the guests enjoy themselves, and never return until they are drunk.

The etiquette of reception should pay attention to details.

In the process of reception, we should pay attention to every detail, especially the behavior details that are easily overlooked in seating, guidance, introduction and discussion.

The seating arrangement pays attention to order. When the driver is driving, the first seat in the back row is on the right, the second seat on the left, the third seat in the middle, the front seat on the right and the last seat in the middle of the front row. If the driver drives by himself, the right side of the driver's seat comes first, the right side of the back row comes second, the left side comes third, and the middle seat in the back row is the last seat.

When the host and his wife are driving, the host and his wife sit in the front seat, and the guest and his wife sit in the back seat. If a man wants to serve his wife, he must first open the door and let her get on the bus, and then get on the bus himself. The host drives his own car, and there is only one passenger, so he should sit next to the host. If there are many people sitting together, after the guests sitting in the front seat get off, the guests sitting in the back should sit in the front seat instead, which is the most negligent etiquette.

When the lady gets on the bus, don't step in first or climb in. You need to stand on the edge of the seat, lower your body and let your hips sit on the seat, then put your legs together and your knees together in the car.

Whether the owner or the driver drives a jeep, they should respect the right seat in the front row, followed by the right seat in the back row, and the left seat in the back row is the last seat. When getting on the bus, the one with the lowest ranking in the back gets on the bus first, and the one in the front row gets on the bus later. When getting off the bus, the guests in the front row get off first, and then the guests in the back row get off. The station wagon is the first row behind the driver's seat, that is, the front row, and the back row becomes smaller in turn. The rank of each row of seats decreases from right to left.