①"Welcome", "Welcome", "Hello", for guests to the restaurant, the welcome staff to use.

② "Thank you", "Thank you", used for guests to bring convenience to the work of the waiter, in the spirit of the attitude said.

3 "Please wait" or "please wait a moment", used for the guests can not immediately provide services, in line with the attitude of the real responsible said.

4 "Please wait a moment" or "Please wait a moment", used for disturbing the guests or causing inconvenience to the guests, said in an apologetic mood.

5 "I've kept you waiting" is used to apologize to the waiting guest in the spirit of enthusiasm.

6 "I'm sorry" or "I'm really sorry" is used to apologize for disturbing or inconveniencing a guest in a sincere and polite manner.

7 "goodbye", "you take care", "welcome to the next visit", used for the guests to leave, in the spirit of enthusiasm and sincerely said.

2) Daily service phrases

①When the guests enter the restaurant

-Good morning, Mr. (Miss) you a **** how many?

--Please go this way.

--Please follow me.

--Please take a seat.

--Please wait a moment, I'll arrange it for you right away.

--Please wait, your table will be ready (cleaned up) in a moment.

--Please take a look at the menu first (please order the cold dishes first)

--Mr. (Miss), do you like sitting here?

--I'm sorry, can you share a table with that gentleman?

--I'm sorry, are there any seats available here?

--I'm sorry, can I not use a chair?

② When ordering for a guest

- Excuse me, Mr. (Miss) can I order for you now?

--What kind of drink do you like, we have ......

--What kind of wine do you like?

--Do you like ......

--Are you interested in trying today's specialties?

--Would you prefer tea or noodle soup?

-- Do you have a sweet tooth? How about a plate of fruit salad?

--Please, what else do you need? We have fresh and tasty gazpacho here.

--I'm so sorry, this dish will take a de facto minute, can you wait a little longer?

--I'm sorry, this dish is just sold out.

--Okay, I'll get in touch with the chef and make sure you're satisfied.

--I recommend ...... if you don't mind

--You're in a hurry, right? Then I recommend these fast food for you.

③When serving food to guests

-- Is it okay to serve you hot food now?

--I'm sorry, please excuse me.

--I'm sorry to keep you waiting, this dish is ......

--I'm so sorry for the long delay.

--Please excuse me, I got your dish wrong.

--I'm really sorry, we'll redo it for you right away (for another plate).

--Sir, this is the pick you ordered.

④When serving the guests during the meal

--Mr. (Miss), your dishes are ready, please enjoy your meal.

--What other drinks do you need?

--Is there enough food for you?

--I'm sorry, I'll let you know right away.

--Sir, you are XX?Your phone number.

--Miss, I'm sorry, can I clear the table?

--Thank you for your cooperation.

--Thank you for your help.

⑤Check out and see off guests after the meal

--Your bill, sir.

--Sorry, please pay cash.

--Please pay XX dollars, thank you.

--Mr. (Miss), here is the change and invoice for you, please keep it, thank you.

--I hope you will give us your valuable comments on the dishes here.

--Thank you very much for your comments.

--Thank you very much for your enthusiastic advice.

--Thank you, you are welcome to come back.

--Good-bye and welcome again.