Self-evaluation template for employee promotion (1)
My name is xx, and I have worked in xx for three months. In these three months, there have been successes, failures, joys and sorrows. With the care and guidance of the leaders and the full support and help of my colleagues, my working ability has been greatly improved. Now I will make a self-evaluation of my work in the past three months.
1, study hard and constantly improve your business ability. At work, study business knowledge seriously, accumulate experience continuously, actively participate in study and training, and constantly enrich yourself; 2. Abide by rules and regulations and discipline; In the past three months, I am not afraid of hardship and fatigue in my work, learning from the methods of excellent employees, and earnestly completing the tasks of this position; 3. Unite colleagues and work together in Qi Xin. Colleagues are harmonious, United and friendly, help each other and respect each other; 4. Due to my lack of work experience, practical experience in handling user complaints and lack of meticulous service, this is the direction of my future efforts.
2. Since I entered the company, with the care and help of my colleagues, I have continuously broadened my knowledge through personal efforts, made great progress in my professional work ability and accumulated work-related experience.
Looking back on the past three months, I studied business training seriously, actively participated in on-the-job training, treated people wholeheartedly, served warmly, answered questions patiently, provided quality services to customers, improved my quality and business level through continuous practice, and grew into a qualified salesperson.
In my future work and life, I believe that through my efforts, I will definitely grow into an excellent employee in my future work, and strive to become the object of learning for others and make contributions to xx unit.
Self-assessment template for employee promotion (2)
I. Self-evaluation
It's almost half a year since I was promoted to the middle level last year 1 1 month. In the past six months, I still work according to my own inherent ways and habits, and I feel that the quality of my work has improved, but the initial effect is not obvious. Especially since February this year, the workload has increased to a certain extent. At first, I felt uncomfortable, I couldn't do well, and I was very unconfident. Fortunately, I finally slowly adjusted my mentality and gradually cooperated with the director to fill the vacancy left by Bian Xia and Bin Xu. Summing up my achievements in the past six months, although my ability is not very strong, I feel that my work is still dedicated, and my moral conduct is not bad, and my conduct is not bad. After studying in work practice for half a year, I can now write some company reports and industry reviews completely independently, and my writing level has been greatly improved. The completed "Zhejiang Lantianhai: Focus on Anti-static Fabrics" and "Three Core Concepts of Lantianhai to Help Take off" have been published in China Textile News, and "Lantianhai's Recent Initiatives for Innovation and Development Win the Development Opportunity" has been reprinted by many industry websites and publications of industry associations. Secondly, my network maintenance and hardware maintenance technology have been greatly improved in the actual operation of the company. At present, we can independently maintain the company's local area network and fully undertake the maintenance of related computer hardware and some software. During this half year, there were basically no major mistakes and unresolved problems in the network and computer software and hardware; In addition, during this period, I also greatly improved the level of communication with people and the art of language communication, and my work efficiency was also greatly improved. During this period, the contract fees I signed with internet companies and advertising companies have been reduced to varying degrees compared with last year. Although the cost saved is not much, it is still necessary to respond to the policy of increasing income and reducing expenditure formulated by the company at the beginning of the year.
Second, the shortcomings
In these seven months, self-search is insufficient. First of all, I feel that my work initiative has greatly declined compared with last year. Everything is passive and easy to be complacent, which must be overcome in future work. Secondly, the technology is not comprehensive and meticulous, careless, and it is very passive in dealing with OA problems, and the maintenance of the company's OA server is not well completed. Although this is mainly a matter of ability, I still have a lot of responsibility and a few small mistakes in making business cards. That means I'm not careful enough and forgetful. In the next job, I need to keep the habit of taking notes with a small notebook that I developed before. Then, regardless of priorities, I often get a small thing done in the middle of the day, but I forget the big thing, which makes the work backlog a lot. If I get promoted this time, it will be a preliminary recognition of my previous work. In the future work, I will check for leaks, whether to abandon bad habits, correct common mistakes, correct my own shortcomings, carry forward my own good aspects, and continue to work hard to do my job well.
Three. After the promotion of work objectives and implementation plan.
1. Work goal after promotion: do a good job in planning and promoting the new website before and after it goes online;
Specific implementation plan: the first stage (May 1 day? May 15): the construction of the main framework of the website, the innovation, modification, addition and deletion of the website concept; The second stage (May 15? June 1 day): the establishment of the background database of the website, the call of programs, the collection and addition of data in various columns of the website, and especially the need to plan with the marketing department how to operate the new website normally. Fabric supermarket? ; The third stage (after June 1 day) is the comprehensive promotion stage of the website, mainly (1). With the help of the company's cooperative media, the new website fabric supermarket will be promoted in the form of text reports or customized short messages. (2) Expand the influence of the new website by advertising on the industry website; (3) through the promotion of marketing personnel and other employees of the company; (4) Promotion through search engines such as Baidu and Google.
2. Goal: Before the end of the year, submit three high-quality articles in China newspaper and Changzhou newspaper;
Implementation plan: sum up experience, read more, observe more and pay more attention, tap the internal news value of the company and build a strong blue sky brand;
3. Objective: Cooperate with the director to complete the declaration of municipal civilized units.
Implementation plan: complete the data collection and writing of the main body;
4. Objective: Combine the core functions of the Propaganda Center and cooperate with the director to complete the 20XX annual labor competition task;
Self-assessment template for employee promotion (3)
Xx-xx's work in the first three quarters has been completed. With the unremitting efforts and persistence of all staff, the tasks in the first three quarters have been basically completed. Specifically divided into the following aspects.
1, improve service quality. First of all, we think it is not enough for the company to improve its service quality. Therefore, at the beginning of the year, we set up a part-time duty manager on the floor, who is the director of the floor, to cooperate with us in checking the daily behavior norms of employees on each floor and strengthen the strength in store inspection. In the second quarter of this year, the service office led the commodity department to carry out team building. Taking each area of the commodity department as a unit, we will carry out the construction from the aspects of customer complaints, shift change of foreman, daily assessment of shopping guides, etc., and implement mutual inspection of stores and self-inspection of departments. The service room will lead a joint inspection team for 2-3 times a week, and issue a notice of inspection and rectification according to the results (participants are service room personnel, department foreman, director and floor duty manager). On-site management is responsible step by step, and hierarchical management (service office company level? Department level of each commodity department? Monitoring level? Manager? Employees), increase efforts. Department cadres are responsible for the on-site management of their departments, and problems can be dealt with in time, which is more conducive to the management effect from the aspects of employee acceptance and cooperation. Establish store manager training system and track sales. In the third quarter, the Service Office replaced the service quality tracking cards of all staff and established service management files for all staff. For employees who violate discipline for more than 6 times in the whole year, we will suspend their qualifications, conduct training and re-apply for employment procedures, so that all employees can establish a sense of crisis and improve the service quality in an all-round way, thus creating the best service environment. So far, more than 4,000 service quality tracking cards have been replaced and distributed. Before the celebration, we also launched the service slogan of "I smile, I lead" among employees, and organized the production of employee smile service cards, which were distributed to all employees to wear. In this way, all employees smile at every customer and keep Guofang Parkson's smile at customers. In August, in order to further improve the service quality and establish employees' service awareness, 44 service star candidates were also launched, which played a role in showing everything from point to area.
2. Receiving and handling customer complaints. During this year, we have used departmental regular meetings or communication meetings, special training and other forms for many times to train floor managers in terms of company return and exchange regulations, complaint handling skills, fine case analysis, etc., focusing on standardizing their own reception forms and services, so as to standardize complaints, reception etiquette, reception process, processing results, floor reception and records. In August this year, the company arranged for me to train the front-line foreman's complaint skills. After careful preparation, I took out the art of handling customer complaints, which was well received by the grassroots management. Through this training, the ability of grass-roots managers to handle complaints has been improved. In the first three quarters of 20XX, the service office accepted 37 complaints1piece (quality category: 224, service category: 9, comprehensive category: 13 1 piece, emergency: 7). In dealing with emergencies, we renewed the insurance agreement of third party liability insurance (premium * *) with the insurance company.
3. The scope of personnel management inspection is comprehensive and institutionalized. Bring the management of second-line and first-line employees into the synchronous track of daily supervision and management. In accordance with the company's relevant rules and regulations, treat cadres equally, strictly implement them, be fair and just, do not favor one over the other, achieve transparent supervision and inspection, standardize management, and put an end to the problem of different implementation standards. We have also formulated a rectification notice to rectify the problems found in time, which has greatly improved some of our work. Moreover, we have stepped up the inspection of on-the-job cadres, from twice a day to four or six times, so that managers in various departments have a sense of self-discipline. In welcoming guests, we require that every floor manager should stand in the employee aisle to welcome employees into the store before they enter the store every day. This strengthens the affinity of managers and narrows the distance between managers and employees at all levels.
4. In the five major supermarkets, the inspection system is strict, and it is proposed that the inspection focus should be on the floor. Does the manager on duty in the service room do it at the daily inspection site? Sanqin? Hands, legs and mouth. Timely feedback and communication with the department on the problems found, issue rectification notices, propose rectification deadlines, and check and follow up, so that all kinds of problems found can be solved in time (but some problems have not been implemented, mainly hardware problems, and we will follow up through on-the-spot inspection notices), and put an end to the passive situation of talking but not doing. In the first three quarters of 20XX, the service office inspected the stores, and found that 5823 people violated discipline because of handling all kinds of employees, with an average violation rate of%. Most employees are mainly criticized and educated, and only a few employees who often violate discipline are given economic punishment, which also reflects the humanized management of the company and reduces the passive situation of hosting by punishment.
5. The business skills and professional level of the manager on duty. According to the shortage of duty manager's business, we have made a systematic training plan and trained commodity knowledge and professional knowledge on a regular basis. The manager on duty in our department is the trainer himself. We make use of our weaknesses and make up for them through training. For example, some comrades in our department don't know how to carry out their work, so I will arrange for them to speak. How to work effectively during office hours? , so as to further improve the business skills of the manager on duty and the level of handling customer complaints, and further improve the self-monitoring and self-management mechanism. In the first three quarters, the Service Office conducted nearly 20 internal trainings.
6, silver shop work. In the specific work, the service office cooperated in personnel recruitment and training according to the unified arrangement of the company. I taught the course of business service specification, which lasted more than 20 class hours and completed the training task on time. Secondly, we also trained the service desk staff and changed the service concept. What customers need is what we have to do. Always deal with problems with customer satisfaction and provide customers with? As you wish? Service. We also have strict requirements for the duty managers of Baiyin Store Service Office, requiring them to manage according to the management level of the head office. Although there is still a gap between the management of the branch office and the head office, we are confident to grasp the management of the branch office.
7. Actively cooperate with the company to complete various tasks.
From participants, executors, planners to organizers, there are duty managers in service offices everywhere in the company's large-scale activities, who can complete all the work put forward by the company in a timely, comprehensive and quality-guaranteed manner, and have achieved certain results, which have been recognized and affirmed by company leaders and human resources leaders. Summarizing the work of the service office in the first three quarters of 20XX years ago, although some achievements have been made and recognized by the leaders, the work progress is still slow, and there is still a certain distance between the professional quality of the personnel and the level of the manager on duty. Moreover, most departments are new employees, their professional quality is still relatively low, and their experience in handling customer complaints is relatively lacking. There is still a certain distance between them and large shopping centers in developed cities in terms of service quality. So, in the fourth quarter of 20XX and the first quarter of 20XX, what are my special services? Play the service card, so that customers can not only enjoy the brand culture of Guofang Parkson, but also enjoy the service culture of Guofang Parkson.