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This construction scheme is a property cleaning scheme based on the field investigation of X market, positioning according to the particularity of X market, seeking the critical point of cleaning cost and sanitary quality, and combining with professional operation concept and experience, without increasing capital investment.
Focusing on the theme of "Humanized service for 2 1 century", this plan aims to make an overall plan for the management mode, organizational structure, supporting services, hardware guarantee and many other aspects of property cleaning in X market, and puts forward practical indicators, especially the cleaning process and management objectives, various rules and regulations, and the scientific attitude to carry out cleaning management.
This scheme aims to provide a professional management and service mode with correct positioning and strong operability through professional cleaning management design and planning, which can provide a clean and comfortable working environment for the X market, reduce the comprehensive operating cost of the property and prolong the service life of the hardware facilities in the property. More importantly, through this professional cleaning management and service, X market can have a good external image and quality, and further establish a good reputation and brand in the industry.
Property status of X big market
I. Property status
X market is located in Changchun Economic and Technological Development Zone, with a relaxed external environment and strong advantages of being a latecomer. It is a key construction project in the Tenth Five-Year Plan and the 20 15 Plan of Changchun City, which was built by X Group with a capital of 250 million yuan. The market covers an area of 2 1 1,000 square meters, and the business area is 654,380+0,300 square meters.
Second, the property characteristics:
According to the characteristics of X market, formulate feasible clean management and service objectives and implement target management.
Features: 1 Located in the urban-rural fringe, the market features.
2 The market format and customer base have characteristics.
There are many markets and pollution sources are difficult to control.
4 The basic hardware facilities are not perfect.
Third, make a property management plan
According to the convention of personnel arrangement in the cleaning industry of shopping malls, there are 2500 square meters/person indoors, 5000 square meters/person outdoors and 68 people (excluding rest). This plan is formulated in combination with the characteristics and actual situation of X market.
Ten, the market clean management system and employee assessment standards
Ten, the market clean management office:
The cleaning company will set up a cleaning management office in the X market to fully implement efficient cleaning management and services for the property. There are ***3 office staff, consisting of resident manager, resident supervisor and warehouse manager.
Two. X. Market safety management team:
P&G will set up a safety management team in X market, headed by the resident manager, who is the first person responsible for on-site safety production, and the members are composed of department heads and foremen. Be fully responsible for the safety management of cleaning, production safety and fire prevention in X market.
Third, the training assessment system:
The company will implement a strict training system for on-site cleaners, foremen, supervisors and managers, and all employees must be trained before they can take up their posts. The resident manager should provide on-the-job training for new employees, and provide on-the-job employees with all kinds of knowledge training (such as ideological education, manners, gfd, labor attitude, labor discipline, professional knowledge and skills, etc.). After training, unqualified employees should be eliminated, and training records should be kept for the record in time. On-the-job training must be completed within one month. The property management company will check at any time, and for untrained employees, the property management company will deduct their wages from the project payment until the training is qualified.
Four, management inspection system:
In order to ensure the implementation of operation plan, hygiene standards and responsibility system, and ensure the realization of cleaning management objectives of cleaning company and management company, the company will implement a four-level inspection and supervision system in X market.
1. Daily self-examination of employees: employees conduct self-examination on the operation effect according to the post responsibility system, hygiene requirements and service standards, so as to find and solve problems in time. The post staff report the work of the day to the supervisor every day, and the supervisor keeps records.
2. Daily inspection of supervisors and foremen: Supervisors and foremen conduct inspections or spot checks on the work areas and posts under their jurisdiction, and conduct comprehensive inspections on posts on a regular basis. At the same time, they track the problems found in the inspection and report to the resident manager for registration and filing.
3. On-site manager plans to check: The on-site manager will organize the heads of all departments and shift leaders to conduct comprehensive inspection and evaluation according to the cleaning plan and contract, solve the problems found in time, and make records of inspection and evaluation. The resident manager regularly reports to the company and X Property.
4. Regular spot checks of the company: the company will organize professionals to inspect the cleaning service area of our company regularly to evaluate the performance of the resident managers and supervisors.
Verb (abbreviation for verb) Responsibilities of resident managers and supervisors:
(1) Responsibilities of Resident Manager
1. Fully manage the work of this department, strictly implement the instructions of the superior company, and be responsible for the safety operation, work quality, material consumption and equipment management of subordinate employees.
2, according to the property cleaning contract and cleaning plan, and according to the actual situation of the property, make daily, weekly, monthly, quarterly, annual cleaning plan, cleaning work in strict accordance with the plan.
3. Arrange work shifts, assign work, check the handover of each shift, and master the working status and quality of each shift.
4. Conduct training for employees in this department in terms of code of conduct, business skills, compliance with rules and discipline, and courteous service. , and constantly improve the quality of employees and clean maintenance level.
5. Promote, reward and punish employees in this department according to relevant regulations.
6. Strengthen communication and contact with other departments of the property, and establish a sense of overall service.
7. Organize employees to work safely, pay attention to the safe use of electricity, do a good job of fire prevention and theft prevention, eliminate hidden dangers of accidents, and rectify in time when problems are found.
8. Instruct employees to use machines, tools and cleaning agents correctly, control material consumption, make regular inventory, and report problems to superiors in time.
(ii) Responsibilities of resident supervisors
1, conscientiously implement the instructions and tasks given by the resident manager, be loyal to their duties and set an example.
2. Learn business skills and theorem skills, and be familiar with cleaning tasks, cleaning schemes and operation procedures within the jurisdiction.
3. Arrange shifts, assign work, check the cleanliness of employees, and assist the resident manager to train employees in this department in gfd, compliance, courteous service and business skills.
4. Pay special attention to the construction of team service consciousness, so that employees can establish the purpose of "service first, customer first" and continuously improve service quality.
5, according to the cleaning contract and cleaning plan, formulate specific work plan, and put it into practice.
6. Check and supervise employees' work, and handle complaints about cleaning and maintenance in time.
7. Strictly require employees to operate machines and tools correctly, use cleaning agents correctly and control material consumption.
8, according to the employees' ability to work reasonable distribution of work. In addition to taking the lead in doing our own work, we should also check the quality of employees' work.
9. Report to the resident manager the problems found in the cleaning work of the class, listen to the instructions and carry them out seriously.
Six, the field staff discipline:
1. All cleaners entering the workplace must wear uniform work clothes and work permits and abide by the discipline and system of X Property. If there is any violation, it will be punished by the relevant regulations of the company and X Property.
2, cleaning workers must have the quality of honesty and frankness, carry forward the spirit of finding money. If theft is found, it will be handed over to the relevant public security department for handling.
3. Cleaning workers must obey the command of X property management personnel and maintain a high standard of work.
4, cleaning work time shall not speak foul language, reading newspapers, chatting, slapstick, sleeping, AWOL, affect the work. Smoking is strictly prohibited during working hours and working areas.
5. Conduct civilized construction, treat customers politely, and do not quarrel with X property employees and customers. In case of unexpected problems, report to the X property management department for solution.
6. Abide by the company's employee code and property management system.
Seven, on-site staff quality standards:
1, with junior high school education or equivalent.
2, familiar with the specific cleaning procedures.
3, after professional training, have certain professional knowledge, can master the performance and operation of cleaning equipment, equipment and detergent.
4. Age 18-40 years old, healthy, willing to engage in cleaning work.
5, decent style, honest and reliable, conscious and diligent, hard-working.
Eight, resident image regulations:
(1) dress code
1. Uniformly wear work clothes and work permits, and be neat and clean. It is required to behave in a civilized manner, be generous and decent, and be energetic.
2. Female workers wear uniform black panda shoes, while male workers wear black leather shoes, and jewelry is not allowed.
3. It is forbidden to wear clothes, roll up sleeves, roll up trouser legs, wear crooked hats, wear slippers or walk barefoot.
(2) Image laws and regulations
1, always pay attention to check and keep the instrument clean and tidy.
2, male workers are not allowed to have long hair, beard, long nails, hair should not be longer than the ears, cover your eyes.
3. When working, you should be refreshed, have a correct posture, don't stretch, put your hands in your pockets, don't eat snacks, smoke at work, and don't hook each other's shoulders.
4. No humming, whistling, listening to (receiving) the tape recorder or reading the newspaper at work, and no shouting, shouting or quarreling at work.
5, care for public health, do not spit, throw debris, paper balls, do not dig your ears, pick your nostrils.
6. Smile and be friendly and enthusiastic to others. Colleagues should be United and friendly, help each other, and strictly abide by the polite language stipulated by the company.
Nine. Assessment methods and standards for resident employees (draft)
(1) The monthly salary of each person fluctuates in 200 yuan.
(2) Assess the work quality, attitude and discipline of employees every month.
(3) Calculate the score according to the assessment results. Summarize the scores of all employees on site as total scores, summarize the 200 yuan salary of all employees on site as total floating wages, divide the total floating wages by the total scores to get each score, and then multiply each employee's score by the score to get the deserved floating wages.
Note: A. The score of each employee should be published once a month (basically divided into 100 score/person).
B, because the total score is different every month, so the score is different.
C before the 5th of each month, each site should report the actual salary of each employee to the company for the convenience of the financial department to make a salary list.
D, each site should formulate clear rewards and punishments regulations and standards and make them public.
(D) the formulation of reward and punishment standards
1. The contents of employee rewards and punishments are mainly divided into three parts: work quality, labor attitude and labor discipline.
2. Among the three major parts, work quality accounts for 60 points, work attitude accounts for 15 points, and labor discipline accounts for 25 points.
3. When punishing employees, the punishment will be limited to the total score of the above items.
4. When rewarding employees with points, the number of points is also stipulated, but there is no limit on the number.
5. Each construction site shall formulate clear and reasonable reward and punishment standards.
6, reward and punishment standards should be based on the quality of work, labor attitude, labor discipline to develop, to develop accurate, reasonable and fair.
7. On the last day of each month, the foreman of each site will summarize the scores of each employee and announce them to the employees at the beginning of next month (before the 2nd).
8. The foreman of each construction site calculates the floating salary and total salary due to each employee according to each employee's score and the score of the current month, and summarizes them, and reports them to the company's finance department before the 5th of next month, so that the finance department can tabulate and pay wages.
9, the number of statistical reports of each site must be accurate, otherwise it will affect the timely payment of wages.
X Monthly Assessment Standard for Market Cleaners (Draft)
Project examination content points are not up to standard.
Gfd 1, 2 points will be deducted for failing to wear the employee card (work number plate) as required.
2. Male employees with hair over their ears and beards, and female employees with long hair, 2 points will be deducted.
3. Deduct 2 points for no work clothes.
4, wear tattered overalls affect the appearance of 2 points.
5, overalls roll pants (sleeves), open the chest, the back of the hand, and walk with your hands in your trouser pockets for 2 points.
Labor discipline 1, being late and leaving early 2- 10.
2. Deduct 20 points for one day of absenteeism without reason and deduct three days' salary.
3. Deduct 10 for not taking leave when going out.
4, fight 30 points to warn, fired.
5. Slander or insult others will be deducted 15 to be dismissed by warning.
6. Smoking or eating in the workplace or no-smoking area will be deducted 10.
7. Deduct 10- 15 points for drinking while on duty, and give a warning.
8, AWOL 5 points.
9. Sleep will be deducted 10, and doze will be deducted 5 points.
10, 8 points will be deducted for bringing friends and relatives to chat in the work area without permission.
1 1, 5-30 points will be deducted for failure to report the missing materials, and a warning will be given for dismissal.
12, 20 points will be deducted for stealing the company's or others' goods, and they will be dismissed immediately.
13, 10-30 points don't obey the allocation and command of superior leaders.
14, provoke relations, pull gangs, create troubles, deduct 20-30 points to warn dismissal.
15, other violations will be deducted 5-20 points, ranging from warning to dismissal.
Labor attitude 1, 2 points will be deducted for each item that fails to perform job responsibilities seriously.
2, do not comply with the operating procedures caused by the impact and loss (below 300 yuan) deducted 20 points each time and compensate for the losses.
3. Those who do not comply with the operating rules and cause serious impacts and losses (above 300 yuan) shall compensate for the losses and be dismissed.
4. 10- 20 points will be deducted for guest complaints caused by work mistakes.
5. Deduction of 10-20 points due to complaints from the property management department due to work mistakes.
6. Call names, be rude and make things difficult for others 10-30 points.
7. If guests and other personnel are dissatisfied at work, 10 will be deducted.
8. Items in the workshop are placed in disorder, and 5 points will be deducted if there are cigarette butts and confetti around.
9. If no measures are taken when violations are found and large losses are caused by failure to report in time, 15 points will be deducted.
10. Failure to take measures and report in time in violation of regulations, compensation for serious losses and dismissal.
1 1. If the machine is not inspected before use and losses are caused, 20-60 points will be deducted.
12, employees with outstanding performance can be given corresponding points by the site supervisor according to the deduction standard.
Deduction standard of project inspection content
1, there should be no obvious garbage and sundries on the ground of the parking lot of the work quality square. Deduct 2- 10 points if it is not up to standard.
2, carpet should be free of dust, no obvious stains, not up to standard 2- 10.
3, glass, mirror should be free of dust and fingerprints, no obvious stains, bright and transparent is not up to standard 2-5 points.
4. Signs shall be free of dust and stains, with a score of 5- 10.
5. The ceiling is free of dust and cobwebs, and the score is 5- 10.
6, metope should be no dust, no stains; No cobwebs in the corner, 2-5 points deducted.
7, decoration facilities should be no dust, no stains, 2-5 points.
8, lobby service desk and reception room, mesa should be no dust, no stains, 2-5 points.
9. If the flowerpot is dust-free and stain-free, 2-5 points will be deducted.
10, fountain foundation should have no obvious stains, and 2-5 points will be deducted if it fails to meet the standard.
1 1, there is no obvious garbage and sundries on the ground of the peripheral green belt, and 2-5 points will be deducted if it fails to meet the standard.
12. Deduct 2-5 points if the door, door frame and lintel are dust-free and fail to meet the standard.
13, fire control facilities should be free of dust and not up to standard, 2-5 points will be deducted.
14, the ground wire should be dust-free and not up to standard, 2-5 points will be deducted.
15, there is no obvious stain in the bathroom, 2- 10 points will be deducted.
16. The floors of indoor shopping malls should be maintained by itinerant dust pushing, and the floors should be kept clean without stains, stains, dust stains and substandard garbage and sundries. Deduct 2- 10 points.
Note: 1, employees' floating wages are assessed on a monthly basis and determined according to bonuses and deductions; 2, the use of regular or irregular inspection and evaluation; 3. Assessment method: The self-inspection of each site team is combined with the inspection of the company (X Property), and the site team is the main one.
Clean management quality records and forms
Clean training program
Name of construction site: X market
Serial number, time schedule, training content, training place for participants, and training for facilitators.
Training record form
Name of construction site: X market
Employee's name, position, training date, training content and training/evaluation results.
Employee evaluation form
Name of construction site: X Market evaluation supervisor: MM DD YY
Employee Name gfd Service Attitude Labor Discipline Work Quality Other Unqualified Times Processing Results
Registration and handling form of complaints about cleaning work
Name of construction site: X Market Site Supervisor:
ComplaintNo. Complaint Time Complaint Department Complainant Complaint Content Complaint Handling Result
List of regular cleaning work plans
Name of construction site: X Market Cleaning Supervisor:
No. cleaning time, cleaning items and contents, cleaning frequency, cleaning personnel demand X, and the completion of the property cooperation plan.
Daily inspection records of cleaning work
Name of construction site: X market year month day
The post inspection time of the person in charge of the post, the work situation during the post inspection, and the remarks on the unqualified handling of the post inspector (supervisor)
Cleaning personnel post arrangement table
Name of construction site: X Market Cleaning Supervisor:
Number, employee name, scope of work, main tasks, remarks
Periodic cleaning list
Name of construction site: X market year month day
Cleaning frequency and cleaning time of regular work items; Opinions on handling inspection results of cleaning staff and inspectors.
List of cleaning and collection items
Keep the name of the goods collected by the consignee in time and the quantity collected on the way.
Item damage registration form
Name of the article, time of damage, damage situation, comments of the parties.
Clean prescription case
Cleaning personnel allocation table
Personnel shall not rest.
Daily cleaning material cost list
Serial number refers to the production life, unit price (yuan) and total amount (yuan) of the material name.
1 pinch 100 gallon 10.00 1000
2 yuan 720 pairs of rubber gloves 1.5 1080
3 electrostatic dust collector 30 gallons 90.00 2700
4 marble knives/0/0 pieces of kloc/0/5.00/0/50 of kloc.
5 glass tool set 10 50 500
6 garbage bags (big black garbage bags) 29,000 RMB 0.5 14500.
7 plastic buckets 100 55 5500
8 50 toilet brushes 3.00 150
8 600 old towels 1.00 600
9 Dust Push (36 ") 30 sets 50.00 1500
10 cotton gloves 48 pay 5.00 240
1 1 900 sets of mops 4.00 2800
12 480 sets 2.6 1248
13 brush 160 17 2720
14 toilet cleaner 120 bottle 3.00 360
15 detergent 30.00 1440 48 parts.
16 glass cleaner 20 gallons 50.00 1000
17 sawdust 30 cars 300 9000
18 240 gloves 1.5 360
19 300 bags of washing powder 1.5 450
20 pairs of boots and 9 pairs 18 162
2 1, 6, 90, 540
22 buckets 40 13 520
It comes to 4043.3 pounds a month.
Annual total 48520
Detailed list of labor costs of cleaning personnel
Unit: Yuan
Calculation of Square Monthly Meter for Serial Number Project
1 labor cost 1 100 yuan/person? Month? 1 manager = 1 100.00 yuan 500 yuan/person? Month? 47 = 23,500.00 yuan 700 yuan/person? Month? 2 people = 1, 400.00 yuan 26000.00 yuan.
2. Endowment insurance (19%)
3 medical insurance (9%)
4. Other insurance (unemployment, work injury and maternity 2.8%)
5. Financial subsidies should be turned over.
6 lunch allowance
7 Does the clothing cost 20 yuan/person? Month? 505.5 yuan/person? 9 (cotton coat) 1000.0048.75
8 Total (1)- Total (7) 27048.75
Summary of cleaning expenses
Description of monthly amount (yuan) of serial number project
1 cleaner's salary expense 27048.75
2 Material consumption expense 4043.3
3 equipment depreciation
4 5000 (1-4) items of snow removal, totaling 29,792.05.
5. The sum of cooperation management fees (10%) is 2979.205 (1-4) ×10%.
6 Business tax (6%)1966.2753 (1-5) × 6%
The total amount in July is the sum of 4 1037.5303 (1-6).
The total amount for 8 years is 492,450,636.
9 Annual expenses for cleaning expenses 433 104.6 Personnel salaries and monthly material consumption.
working standard
Scope frequency cleaning operation procedure (method) cleaning standard operation instruction
Day, week and month
Toilet 1 wall 1 dust removal and stain removal. Clean up the stains found in daily work in time. No dust and stains. 1. Do not remove more than 20 cigarette butts. 2. The toilet flushing time shall not exceed 45 minutes.
2 door panel gasket 1 wipe the dust on the surface with a towel. Clean without dust and report the handwriting immediately.
Wash basin, countertop and mirror should be cleaned several times, and the mirror should be cleaned and scraped. Clean and free from stains.
4. Wash the urinal several times with disinfectant, put mothballs and patrol for cleaning. No urine stains and water rust.
5. Toilet 1-2 is cleaned with disinfectant and patrolled. No urine stains, rust and dirt.
6 mop the floor several times, patrol and clean. No stain, no more than 45 minutes of imprint.
7 ceiling lamp tuyere 1 clean the surface dust with a towel. No obvious dust and stains.
8. The wastebasket should be emptied several times in time. Not more than 3/4 of the wastebasket.
Every bathroom should be cleaned every 45 minutes.
1 Glass doors in public areas of shopping malls 1 Wipe handprints and stains on the glass surface in time in daily work. Clean 1. Pay attention to manners when cleaning during rush hour. 2. When it rains, put a sign "Slide carefully" at the gate. 3. The overall cleaning of the shopping mall is carried out at night, and only cleaning and maintenance are needed during the day.
2 Stainless steel 1 Wipe the dust and stains on the surface with a towel. Dust-free cleanliness
3 signs, etc. 1 Wipe the surface dust, clean and bright.
Wipe the surface of the trash can several times to keep it clean, clean, dust-free and stain-free.
5. Push the ground with dust several times to maintain the ground circulation. Dust the doormat. No dust, no garbage and sundries.
1 mop the floor wet and clean at night.
Doorway stains should be cleaned every 3 hours (mop cloth and sawdust).
The doormat is cleaned every 2 hours in winter.
Clean the ground of each district every 20-30 minutes (clean up large pieces of debris).
Scope frequency cleaning operation procedure (method) cleaning standard operation instruction
Day, week and month
Peripheral 1 signboard 1 Wipe the surface dust. Dust-free 1, when it rains, the ground water at the gate should be cleaned up in time. 2. Sweep the snow in time in winter
2 Green belt 1 Clean up the ground garbage and sundries. No garbage and sundries.
3. Outside door 1, wipe the dust and stains on the surface, the poster has no obvious dust accumulation, and the advertisement
1 No obvious stains after washing with high-pressure water gun, advertising
4. Patrol the peripheral ground several times to clean the ground. Obvious sundries were cleaned up within 45 minutes.
25-40 minutes patrol cleaning
5. The dustbin should be cleaned many times, and the surface should be clean and free of stains.
The cost of this scheme is calculated on the basis of full staffing and normal consumption. (including fixed assets and losses)
Maintain the hygiene of business hours in an all-round way, but there are still problems such as long working hours, high work intensity of employees and unstable personnel.
Working hours: 7: 00- 19: 00, without rest.