The basic qualities of hotel management trainers include ideological quality, professional quality and psychological quality. In daily hotel work, it can be reflected in rich hotel service knowledge, resourceful service ability and warm and thoughtful service attitude.

If hotel managers can master the service knowledge of this position skillfully, they will feel comfortable and thoughtful when serving their guests. Otherwise, it is easy to make mistakes and cause dissatisfaction among guests.

Rich knowledge can make the service arbitrary, so as to provide the services needed by the guests in time, skillfully and accurately. And the hotel can provide more thoughtful service for more guests because of the great improvement of efficiency.

Rich service knowledge can largely eliminate the uncertainty in service, make hotel managers more targeted in service and reduce the error rate. If hotel managers can introduce local traffic, tourism, food and other information to guests, so that guests can have a clearer understanding of the environment, the satisfaction of guests will naturally improve.

In order to serve guests well and make them feel at home, hotel managers must master rich cultural knowledge, including historical knowledge, geographical knowledge, international knowledge, language knowledge and so on. Therefore, when facing different guests, hotel managers can create service roles corresponding to the background of the guests and communicate well with them.

Hotel managers can not only learn knowledge from books in their spare time, but also accumulate knowledge in receiving guests at ordinary times; At the same time, hotels should also carry out targeted training.