1. Nomination method
"Our store manager Zhang San will serve the braised pork you want soon, please wait a moment" and "Our chef Li Si is cooking your food, please wait a moment" (it is suggested to go around the kitchen to say this again)
Although they may never know who Zhang San Li Si is, when customers know that someone is taking care of them, they feel that there is a "person".
2. Time-telling method
"There are two dishes left for you, please wait a moment." "It will be ready in two minutes, please wait a moment." Knowing the exact waiting time can reduce customers' anxiety and make them more practical.
3. urging method
"I'll hurry it for you, and it will be ready soon", and it will be better if you yell at the kitchen not far away. Be sure to reply to the guests after urging the dishes.
if the guest urges the food, the waiter should take out the walkie-talkie professionally at once. "Is the guest's food at Table X cooking? Please help rush it. " Then smile and apologize. Or apologize politely first. Generally, you can say, "Let me help you to have a look in the kitchen." When waiting for the next dish, he said, "What the master is cooking now is all the dishes of your table. Take your time and come."
4. Interactive method
"What do you think of our dishes?" Some customers will seriously answer, and some will perfunctory a "ok". At this time, the waiter should give the customer more specific questions, such as: "How do you like the chicken porridge?" The straightforward guests will communicate frankly at this time: "This porridge tastes really good, and it has never been so delicious!" Or, "This porridge is still a little tasteless. I have tasted this porridge in a restaurant, and it tastes …"
After hearing the customer's feedback, the waiter said, "I will record your suggestion and reflect it to the chef. Call me next time you come to dinner, and I'll ask the chef to make porridge according to your requirements and give you a taste. "
hearing this, most customers will be moved by the sincerity of the waiter.