Chengzhong District Office 2065438+May 4, 2007

? ? Attach great importance to it, link up and down, and strive for practical results.

In order to thoroughly implement the spirit of "double-base" management implementation year, penetrate the "double-base" management scheme of the head office into grass-roots units, improve the understanding ability of grass-roots units on "double-base" management, create a strong "double-base" management atmosphere in the whole jurisdiction, and form a compound effect of linkage from top to bottom, the central district held a "double-base" management deployment meeting on February 17, 2007. At the meeting, President Chen made a work arrangement and mobilization speech on the "two basics" management in his jurisdiction, and put forward four requirements for the "year of implementing the" two basics "management: First, we should attach great importance to it ideologically. "Two basics" management is one of the key tasks of the whole bank this year. We should make great efforts to do a good job in "two basics" management, so as to make the road of transformation and development more solid and stable and help the whole bank. Second, strengthen publicity, create an atmosphere, carefully organize, improve the effectiveness of training, earnestly carry out nine activities and five-stage activities, and vigorously promote strict governance and school management according to regulations; The third is two-way linkage, close to the center, and strive to promote business development to achieve the effect of reducing costs and increasing efficiency; The fourth is to strengthen inspection and rectification and enhance the compliance atmosphere.

In 20 17, the jurisdiction in the city took the "two basics" governance as the top priority, running through the whole year, managing a game of chess, improving the compliance atmosphere and various management, and laying a solid foundation for the future development of the jurisdiction.

Risk management department

Focusing on the requirements of "two basics", the Risk Management Department highlighted the following key points: First, it attached great importance to anti-money laundering and was named as "Shengen 1". According to the relevant requirements of the Head Office, the Bank successively issued the Notice on Further Strengthening the Standardized Operation of Counter Business in Urban Jurisdictions, Relevant Provisions on Doing a Good Job in Money Laundering Risk Management in Urban Jurisdictions, Notice on Doing a Good Job in Identifying Anti-money Laundering Customers in Urban Jurisdictions and Supplementary Notice on Doing a Good Job in Identifying Anti-money Laundering Customers. Strive to achieve the goal of the special activity of "grabbing progress and ensuring quality" to supplement customer information issued by the head office: opening new accounts for customers. Report the progress of supplementary recording regularly every month, and clarify the reward and punishment measures. The second is to improve the timeliness and quality requirements of post-lending work, named "Shengen No.2" action, and formulated the "Operating Rules for Urban Post-lending Management" to clarify the time limit for post-lending operation; Establish a post-loan management WeChat group within the jurisdiction, notify and remind the post-loan tasks that are about to expire on the WeChat group from time to time, and regularly report the completion status and clarify the reward and punishment measures. Third, timely convey the policies and documents of the Head Office. Publicize the 20 17 risk policy and credit policy at the meeting of companies and small and micro retail lines within their jurisdiction, and clarify the business operation requirements and access standards; Share the cases of problems found in the branch inspection in the past year, and strengthen the risk prevention awareness and responsibility awareness of account managers. Fourth, in order to urge employees within the jurisdiction to study deeply and remember the "eight prohibitions", we carried out surprise flight inspections in various business lines and sub-branches within the jurisdiction, promptly notified the problems found in the inspections, and urged rectification.

(Contributed by Yin Yin)

Commercial management department

In order to promote the healthy development of business compliance and better protect the legitimate rights and interests of consumers, according to the activities of "Double-base Management Year", the business management department carried out the compliance inspection of financial management double recording in April, focusing on the quality of audio and video recording, the implementation of synchronous audio and video recording and double recording in the whole sales process. Inform all kinds of problems exposed in the inspection in time, urge all institutions to rectify, and make a retrospective investigation on the rectification of all institutions, and check for missing and filling vacancies again, and urge the responsible persons and employees of branches to attach great importance to and implement the "two basics" management requirements with a strict attitude, so as to form a culture of "everyone is standardized and everything is standardized" within the jurisdiction.

In addition, the business management department specially organized the skill test of operating line rating, conducted a thorough investigation on the skill level of counter employees, and registered and analyzed the examination situation to help employees improve their performance better and faster.

(Contributed by Song Xuhua)

office

The office actively arranges the implementation of "double-base" management;

First, the implementation of refined management, starting from grasping the work discipline of employees, starting from the "Group Cai Yun" system, and strengthening the inspection and supervision of employee attendance and on-site conditions; Formulate the "Notice on Further Strengthening the Discipline of Urban Meetings", clarify the relevant requirements such as meeting dress and venue discipline, and grasp the working face of employees from the details.

Second, promote the establishment of "civilized and standardized service demonstration outlets", set up a leading group for the establishment of the jurisdiction, hold a kick-off meeting, interpret the key indicators of service quality inspection of 20 17 business outlets, focus on training the common problems and suggestions for the establishment of civilized and standardized service demonstration outlets, and improve the work style from hardware facilities and software services in combination with spot checks and video inspections.

The third is to strengthen the mechanism of party building with league building, and sign the "Responsibility Letter for the Goal of Party Building with League Building" at the level of the general branch and the branch, so as to synchronize education and share activities; Establish a regular communication mechanism with "Let's Face to Face-party member Hand in Hand Forum" as the main body and a fixed reception day system for general branch (branch) secretaries, further build a platform to broaden communication channels in party member, give play to the role of party member cadres in helping young party member, and consolidate the ideological foundation of the backbone of the jurisdiction from strengthening party member's consciousness.

(Provided by Guo Hong)

Enterprise route

The Financial Development Department of the Company, in combination with the key points and ideas of the company's business development in that year, formulated a training plan to strengthen business capabilities in view of the key points, difficulties and weak links in daily business management. Conduct intensive training twice a month in the form of special meetings at a fixed time, organize team employees to learn product systems, improve their professional quality, effectively solve the most urgent, prominent and fundamental problems, and lay the foundation for sustainable business development.

Through the special study of "double basics" activities, the financial development department of the company has deepened the team members' understanding of strengthening "double basics" management and creating a compliance culture in terms of cadre management, employee training and system construction. At the same time, combined with the team's "double-base" management plan, we further unify our thinking and put forward four "enhancement" requirements for team employees, namely, enhancing their initiative, clarifying their objectives and tasks, taking the initiative to propose plans and make plans; Strengthen standardization and further develop clear and practical means; Enhance the effectiveness, combine key tasks, pay close attention to key points, make breakthroughs, and strive for practical results; Enhance service, improve work style, pay attention to communication skills, and strive to improve service ability and level.

(Hu, feed)

Small tail line

According to the overall arrangement of the "two basics" management work of the Head Office and the actual situation of the departments, Xiaowei Branch actively took measures to consolidate the management foundation.

First of all, sort out the system process, clarify the post responsibilities, strengthen standardized operation and consolidate basic management. In terms of credit management, first, implement credit policies and standardize business processes; The second is to strengthen the management of "due diligence"; Third, standardize post-loan management; Fourth, strengthen the rolling investigation of credit business; Fifth, do a good job in file management. In terms of learning and training, first, organize all employees to learn the product system from time to time in the form of regular meetings, special conferences and training lectures. And take effective measures to check the learning effect and implement the departmental education and training points system; The second is to carry out all kinds of special training to improve the professional quality of employees. Each department formulates specific training plans, determines training contents, evaluates training effects, and constantly summarizes and improves training programs; Third, the new product system launched by the Head Office needs intensive training and publicity for branches within its jurisdiction.

At the same time, improve the power and responsibility system, implement responsibilities at all levels, strictly implement the system, and consolidate grassroots management. Specifically, it includes sorting out the workflow, strengthening the main responsibility and strengthening standardized management; Strengthen employee behavior management to prevent and resolve risks; Strengthen supervision, implement rectification and improve self-correction ability.

(contributed by Ma)

Retail line

Retail lines actively organize team members to learn the contents of "two basics" management, and actively take relevant measures to implement the requirements of "two basics" management.

First, create a good working environment, implement the duty student system and be responsible for office hygiene. Second, every member of the team is required to take the service of civilization creation seriously and use an employee of Hangzhou Bank to regulate his words and deeds. At the same time, strengthen the cooperation and linkage between lobby managers and tellers to improve service and efficiency. The third is to establish a weekly fixed study day mechanism to enhance professional ability. Fourth, all posts should be sold according to their responsibilities, and the problems found in self-inspection should be rectified in time. The fifth is to take all inspections and investigations seriously. Add anti-money laundering information according to the time schedule, and customers who have not added information are unwilling to cooperate and register the ledger. At the same time, further strengthen the post-loan management, and strictly implement and supervise it as the daily work of department employees. Sixth, improve team execution and work efficiency.

(Provided by Li Yanfang)

sales department

The business department of Baoju Sub-branch focuses on strengthening anti-money laundering management. According to the requirements of the Notice on Launching Special Activities of "Grab Progress and Guarantee Quality" and "Grab and Guarantee Customer Information Supplement" newly issued by the Head Office on March 9, 2007, all employees work overtime and use their rest time to collect and supplement information. By April 30th, 20 17, 50% of the existing customers from 20 15 to 20 16 have basically re-recorded; From 20 16 12 1, newly opened account information 100%, supplemented with basic information.

(Contributed by: Zhao)

Beishan branch

Beishan Sub-branch attached great importance to the management of "double basics" and held a mobilization meeting at the first time to implement the basic management work.

First, strengthen safety work, formulate branch safety standards, organize employees to study and discuss, and clarify reward and punishment rules. The president and security officer of the sub-branch will strengthen the safety inspection every month, focusing on the monitoring and inspection of the library's morning and evening pick-up norms, employee access and other behavioral norms, effectively eliminating potential safety hazards.

? The second is to standardize the placement of table items. According to the relevant requirements of the Head Office, the sub-branch integrated the placement of items on the countertops of the teller's workspace to ensure that the items were placed in an orderly manner and the counters were clean and tidy, which effectively improved the efficiency of the tellers.

The third is to care about employees' daily life and their state of mind outside working hours, earnestly implement the home visit system, understand employees' current family status, ideological status, hobbies and family difficulties, find out employees' negative thoughts in time and guide them, and actively help employees solve their family difficulties.

? (Provided by Zheng Xiaolin)

Huachengdian

Huacheng Sub-branch actively carried out related activities, infiltrated the "two basics" management work into every employee of the sub-branch, unified their thinking and improved their understanding.

First, every Thursday will be fixed as the branch reading day. Through systematic demonstration, case analysis and discussion, interactive question and answer, brainstorming and other forms, combined with practical difficulties and hot issues, organize learning activities, highlight learning effectiveness, help employees improve work efficiency and improve service quality.

The second is to hold the oath of "eight prohibitions" on employees' professional ethics and the signing ceremony of the responsibility book. Under the leadership of the president of the sub-branch, all employees carefully interpreted the eight prohibitions on the professional conduct of employees of Hangzhou Bank, and held a collective oath and commitment ceremony, which strengthened employees' awareness of compliance and responsibility.

Third, according to the management requirements of the jurisdiction, actively carry out various self-inspections, and carry out uncompromising rectification of the problems found in the self-inspection.

(Contributed by Mao Xiaoxiao)

Huansha branch

In order to further strengthen basic management and grass-roots management, Huansha Sub-branch carried out activities such as mobilization and deployment, study and discussion, rectification and implementation, and made every effort to improve management level.

First, further promote and implement anti-money laundering work. Sub-branches repeatedly emphasized the importance of anti-money laundering by holding mobilization meetings, implemented anti-money laundering accounts from person to person, and asked tellers and retail account managers to do all relevant work effectively. At the same time, the number of anti-money laundering supplementary records is notified daily, so that this work can be effectively promoted in the sub-branch.

Second, in view of the problems of large business area and many health blind spots in the sub-branch, the environmental sanitation management system of the sub-branch was re-formulated, and all employees were mobilized and everyone acted to actively carry out environmental activities to optimize the sub-branch, thus improving the overall service environment of the sub-branch.

? (Contributed by Shen)

Longxiangdian

Longxiang Sub-branch held the mobilization meeting for the first time. In view of the specific basic management work such as network security standards, service standards, credit business standards, and anti-money laundering customer information supplement, four regulations on "two basics" management of sub-branches were successively issued, and staff meetings were held to convey learning and implement related work.

The business department of the branch actively organizes and operates the activities of "learning professional knowledge and strengthening business ability", formulates the learning plan of the branch, and sets every Thursday as the learning activity day, combining individual self-study with concentrated learning to ensure everyone's participation in learning. According to the learning content stipulated by the Head Office, the business supervisor carefully organizes centralized learning, reviews counter knowledge, grasps new business and new processes, analyzes typical cases and conducts in-depth exchanges and discussions. Seriously register the learning ledger, organize employees to write their learning experiences and actively contribute.

In view of the fact that there are many machines, tools and articles on the counters of sub-branches, and the items on the counter tops of some tellers are placed in disorder, which not only affects the cleanliness of desks, but also affects work efficiency, the items on the counter tops and side cabinets are standardized and included in the monthly service inspection scope of sub-branches.

? (Contributed by Shen Zhiping)

Pinghai branch

Pinghai Sub-branch pays close attention to the basic work of implementing the system, perfecting the mechanism and standardizing the operation.

According to the Administrative Measures for Customer Identity Identification of Hangzhou Bank and Preservation of Customer Identity Data and Transaction Records and the Notice of Central District on Doing a Good Job in Customer Identity Identification against Money Laundering, all staff of Pinghai Sub-branch raced against time to make a comprehensive and urgent supplementary record of the branch's stock and newly opened personal customer information. After three months' efforts, in the report on the completion of "Shengen 1" in March, the information re-entry rate of this branch ranked first in the whole jurisdiction, and four tellers of this branch were praised by name.

In terms of security, according to the requirements of the Head Office and its branches for network security, combined with the actual situation of Pinghai Sub-branch, the Standard Requirements for Network Security of Pinghai Sub-branch was formulated, and ten detailed rules for network security were defined. All employees strictly follow this system and conduct comprehensive self-examination twice a month. Through the implementation of this system, the investigation of relevant fields and important parts has been further strengthened, all kinds of potential risks have been eliminated, a good atmosphere of "safety is collective and everyone keeps safety" has been created, the risk prevention ability of outlets has been greatly improved, and a strong guarantee has been provided for the sustained, healthy and stable development of branches.

? (Provided by Yang Jingli)

Summary: The "double-base" management in the city's jurisdiction allows every employee to participate in the activities, and to work together from top to bottom, starting from details, starting from concrete, and starting from childhood, and implementing the "double-base" management in all fields, links and positions of business management.

(Editor in charge of this issue: Fang Jia of Baoju Sub-branch)