Window Annual Work Summary 1 20xx Over the past years, under the cordial care and correct guidance of the leaders, I have devoted myself to my work and worked diligently, and successfully completed various tasks. The following is a brief summary of the work this year:
First, service first, enthusiastic work.
Window work is the forefront of xx (company name) work, the front line of serving the people, and an important post of truly serving the people. For those who come to handle affairs, I always receive them politely, explain patiently and serve warmly, so that they can really feel at home. Even if I encounter difficulties or misunderstandings, I will be courteous, stand in the other side's position and angle, and solve the problem in a gentle way.
The second is to carefully review and strictly control.
Every day, many people come to my responsible position to handle xx, xx and other businesses. For every shop assistant, this procedure is of great significance, and it can even be said that it is an important property for them to settle down. Therefore, we should not ignore it or tolerate any carelessness. For a whole year of 20xx, I handled xx business seriously and responsibly, and I didn't make a mistake in handling xx business, which was well received.
The third is to work hard and work overtime.
Window work is a job that directly serves the people, which determines that the nature of this kind of work is relatively flexible rather than fixed, so there are many times of overtime. Sometimes, when the clerk takes a long time and the procedures are complicated, he should be patiently explained and finally handled properly. In case of overtime, I will also actively adjust my mentality, carry forward my spirit, and motivate myself to do a good job after eight hours with a high sense of responsibility and mission 100%.
The fourth is to give full play to the waste heat and be willing to contribute.
In addition to work, I also actively participate in various cultural and sports activities organized by the unit. In 20xx, I participated in xx activities, which contributed to the development of the unit's cultural and sports undertakings, cultivated sentiment, enriched life and enhanced friendship.
Fifth, actively study and improve progress.
There is no end to learning, especially in this era of knowledge explosion and exponential growth of information. Only by continuous learning can we be comfortable in the ever-changing times. In 20xx, I made full use of my spare time for further study. Participated in xx training and xx study at the weekend, registered for xx, and got excellent results. Through study, I not only greatly improved my professional ability and work efficiency, but also improved my ability and quality, laying a solid foundation for meeting bigger and more complicated work challenges.
When the jade rabbit dies, the auspicious monkey welcomes the spring. In the new year, I will forge ahead into the future with more enthusiasm and enterprising spirit, be down-to-earth, forge ahead and achieve better results.
Since I came to work in the center window, under the dual leadership of the center leader and the bureau leader, and with the care and help of my colleagues, I have strived to build the window of the Family Planning Bureau into a window with "better service, higher efficiency, more convenience and better image" according to the goals of speeding up examination and approval, improving service quality, enhancing image and improving the satisfaction of enterprises and the masses.
First, study hard and improve your own quality in an all-round way.
I insist on combining theoretical study with practical work, and constantly improve my political quality and theoretical level.
As a window worker, it will be difficult to adapt to the work of the window if you don't master the business knowledge. It is not easy to do window work well and gain social recognition. As the window staff of the Family Planning Bureau, I always abide by the relevant laws and regulations, abide by the rules and regulations of the center, and work actively. I have never relaxed my study of our business knowledge in order to apply it to my work.
2. Administrative license according to law.
I deeply feel the difficulty of front-line work and the great responsibility. In strict accordance with the provisions of laws, regulations and rules, the conditions, procedures, time limits and charging standards for administrative licensing shall be handled, so as to achieve administration according to law, act according to regulations, standardize civilization, improve procedures and have no illegal acts.
For the convenience of the masses, the guide, approval form and internal work flow of administrative licensing examination and approval items stationed in the center are publicized on the window and online, and administrative licensing items are accepted and delivered uniformly by the window, so as to realize the openness of government affairs and the sunshine of service process. If the applicant's application is not within my authority according to law, I will immediately make a decision not to accept it and inform the applicant which administrative organ to apply to. Within the scope of my bureau's functions and powers, if the materials are complete, it shall accept the application for administrative license; If some application materials are incomplete or do not conform to the statutory form, the applicant shall be informed of all the contents that need to be corrected at once.
Third, perform their duties and improve service efficiency
The government service center represents the image of the government, and the window represents the overall administrative licensing function. Try to be warm and thoughtful in service and skilled in business, and give correct answers to customers' inquiries; Where the masses have doubts, they can patiently and meticulously explain and explain until they understand; When receiving foreign customers, answer in Mandarin; When the client has a limited educational level and can't fill in the form, he can take the initiative to guide or ghostwrite; Customers can take the initiative to get up and say goodbye when they leave, and there is no taboo in using services during the service process; Can take the initiative to say hello when answering the phone, without uncivilized or insulting words. Loyal to their duties, love their jobs, rigorous and pragmatic; Unite and coordinate the promotion work of this unit; Actively find ways to solve problems for the masses and have a solid work style. No disputes and unpleasantness with customers, no complaints and reports due to non-performance of duties.
Fourth, the direction of future efforts.
Through continuous study and work, although some achievements have been made, there are still some shortcomings. In the future work, we should strengthen our study and strive to improve our own quality. Take learning as the first priority of being a man, cultivating oneself and serving the people. Learn politics and enhance political acumen; Learn from superior policies and grasp the correct development direction; Learn business knowledge and improve decision-making level; Change the work style and correct the thinking of window work; Take continuous improvement of work style as an important means to promote the implementation of work.
Constantly establish professional ethics and service level. I always take "serving as my own responsibility, facilitating the masses, serving the masses and contributing to society" as my professional concept and purpose in working at the window. Take honesty and self-discipline as the motto, always sound the alarm, be self-respecting and self-motivated, strive to be civilized and excellent government clerks, and do our bit to build a harmonious urban defense zone. I will take this summary as an opportunity to get my personal support, supervision and help, further sum up my experience, carry forward my achievements, overcome my shortcomings, and make new contributions to promoting the work and development of the government service window in our district with more full work enthusiasm, forge ahead and overcome difficulties. But my knowledge is limited, and there may be omissions and shortcomings. Please criticize and correct me.
3 1 year, under the correct leadership and cordial care of the Party Group of the Municipal Administrative Service Center, the Municipal Health Bureau and the Health Supervision Bureau, and with the tacit cooperation and strong support of my colleagues at the window, I have always adhered to the principle of "administration according to law and law enforcement for the people", bearing in mind the service tenet of "convenience, standardization, honesty and efficiency", and served the administrative counterpart with full work enthusiasm and high professionalism. Some achievements have been made in work discipline, service attitude and work efficiency, which has made positive contributions to building a harmonious health window. The summary is as follows:
I. Achievements and practices
(a) actively promote the reform of the administrative examination and approval system.
In order to implement the spirit of deepening the reform of the administrative examination and approval system of the provincial party committee and the provincial government, in accordance with the requirements of the notice of the general office of Hubei Provincial People's Government on the implementation of the "three centralization" reform of administrative examination and approval, and closely follow the unified arrangements of the municipal party committee and the municipal government, we will actively promote the reform of the health administrative examination and approval system of our bureau.
The first is the opening of administrative license.
This year, we unified all the administrative licensing examination and approval items that were managed and decentralized in the past to the window of the Health Bureau of Huanggang Administrative Service Center, realizing "unified acceptance, unified review and unified delivery", which greatly facilitated the administrative counterparts.
The second is to improve and perfect various rules and regulations.
Combined with the actual work, the rules and regulations of health administrative licensing, such as first asking and taking responsibility, one-time notification, time-limited completion and accountability for law enforcement faults, were formulated and implemented, which standardized and supervised the work behavior of the undertaker and effectively guaranteed the "legal license, standardized license and fair license".
Another is to implement the "urgent" system.
In order to facilitate units and individuals to apply for industrial and commercial business licenses and tax registration, especially for investment projects, major projects and special projects, the "urgent handling" system was implemented, and designated personnel were given priority in handling without violating relevant laws and regulations, opening up a green channel, which was fully praised by the administrative counterparts.
According to incomplete statistics, * * * accepted more than 330 hygiene licensing items (new handling, replacement, change and cancellation) such as catering services, and more than 5,600 public * * service items such as medical personnel's practice registration, and successfully completed all the approval and service work undertaken by our bureau according to law.
(b) Strive to improve the efficiency of administrative services.
1, the time-limited settlement system is implemented.
Conscientiously implement the "People's Republic of China (PRC) Administrative Licensing Law", fulfill the social service commitment of project approval, conduct on-site examination and inspection of the matters submitted by the applicant according to the principle of rapid project approval within the approval authority, accept them according to law after confirmation and complete materials, and immediately register them on the Huanggang administrative licensing approval platform. All kinds of approvals and services handled this year were completed within the promised time limit, and the completion rate reached 100%.
2, warm service, convenient and affordable.
Conscientiously implement the relevant decisions of the Municipal Party Committee and the Municipal Government on further optimizing the government affairs and social environment, firmly establish the consciousness of governing for the people in the process of administrative examination and approval, take the central window as a platform to expand the administrative examination and approval and service functions of the Health Bureau, and serve as an emotional link between units and the masses, wholeheartedly provide quality services and complete various examination and approval work with high quality and efficiency. At the same time, we insist on humanized service, take pains to solve the consultation and handling matters of the staff who come to handle affairs, and solve them on the spot if conditions permit, which effectively improves the work efficiency of the window and realizes zero complaints at the window all year round.
3. Strictly handle the acceptance, completion, inspection and acceptance.
In accordance with the "eight prohibitions" of the Ministry of Health, the "five systems" of clean government work and the "ten prohibitions" of the administrative service center, the administrative examination and approval items shall be handled according to the authority given by the Administrative Licensing Law and other laws and regulations, so that the government can neither neglect its duties nor act arbitrarily, and establish the image of "fair use of power and clean administration".
4. Be strict with yourself and obey the law.
Strictly abide by the code of conduct and work disciplines of the municipal administrative service center, make gfd dignified, enthusiastic and generous, be loyal to their duties, stick to their posts, and never wander and chat casually. In the past year, I have never been influenced by personal affairs. Although the work is hard and boring, I am sincerely gratified to see the customer leave with satisfaction.
Second, the problem and plan
Although some achievements have been made, compared with the city's economic and social development, compared with the people's health needs, compared with the expectations of leaders at all levels, there is still a certain gap. Mainly in the following aspects:
1, lack of bold attempts. As the central window unit, there is a lack of bold exploration and new attempt on how to further optimize the service function in the usual work process.
2. Insufficient communication between windows. There is not enough contact and communication with other window comrades in the center, and the purpose of learning from each other, helping each other and promoting each other cannot be achieved.
In the future work, we will seriously find out the shortcomings, actively improve our work, be determined to innovate, and redouble our efforts with greater enthusiasm to make the health administrative examination and approval work to a new level.