The job of the hotel switchboard is:

1. Be familiar with all the business and knowledge within the group;

2, do a good job of succession;

3. Transfer every call quickly and accurately according to working procedures;

4. Respond warmly, politely and quickly to the guest's inquiry;

5. Take the initiative to help guests find the phone number or keep the phone secret for guests;

6. accurately provide wake-up service for guests;

7. master the organization of the store and be familiar with the names and voices of the main responsible persons and managers of various departments in the store;

8. Be familiar with the telephone numbers commonly used in the city;

9. Be familiar with the knowledge about inquiry;

11, master the functions of the equipment in the main computer room, and know how to make full use of the function keys when operating.

Requirements for the recruitment of hotel switchboard:

1. Technical secondary school or above.

2. Skillful use of office software.

3. Speak generously and have a sweet voice.

4, over 18 years old.

5. Be enthusiastic, active, meticulous and patient.

6. Good communication and coordination skills.