Guest control system refers to the intelligent management control system of hotel rooms. Intelligent management and control of hotel rooms can be realized by intelligent energy-saving high-tech technology of hotels and hotel rooms. Let the hotel guests stay more convenient and safe, the service feels warm and cordial, and also bring intelligent system management to the hotel. The passenger control system not only improves the hotel management and service level, realizes efficient management and humanized service, but also conforms to the energy-saving and environmental protection functions advocated by the state, thus adding points to the star rating.

I. System background

With the development and progress of information technology in the 2 1 century, the process of global economic integration makes the service and management of hotels inevitably meet the individual needs of guests, and also makes hotels face increasingly fierce competitive environment and rising customer expectations, forcing operators to constantly seek new ways to expand their popularity, improve service quality, reduce management costs and enhance customer satisfaction, so as to enhance the core competitiveness of hotels. Guests staying in the hotel have higher requirements for the management mode and personalized service of the hotel, and also have higher requirements for the professional equipment of the hotel industry. An intelligent computer room management system requires not only centralized control and management, but also safety, energy saving and network monitoring to meet the needs of society. With the development of Internet, computers are involved in the daily business management of hotels, giving full play to the advantages of modernization, improving the service quality and management level, thus promoting the economic benefits of hotels. The main function of hotel rooms is to provide convenient and comfortable rest environment for guests. Let the hotel staff know the needs of the guests in time and accurately, and provide perfect and thoughtful services for the guests; At the same time, hotel managers also hope that while providing thoughtful services, they can make the best use of energy and avoid unnecessary energy waste-energy saving. Therefore, the industry has developed a "guest control system", which is called hotel room intelligent control system.

Second, the passenger control system products 1, RCU

RCU (Guest Room Controller) is the core component of the system, which adopts integrated design and works in AC220V V V. It has certain expansibility, flexible configuration, powerful core technology and provides rich control methods.

1, using weak current to control strong current, with safe and stable operation, high efficiency and energy saving.

2. Various control modes, including centralized control, decentralized control and remote control functions;

2. The network communication mode adopts RS-485, CANBUS and TCP/IP to transmit data;

3.RCU has powerful control function and rich expansibility, which can be provided according to the needs of different hotel rooms.

2. Insert card power switch

Smart card access switch is usually installed at the entrance, which is different from traditional photoelectric switch. It can only use the door lock card to connect electricity, not business cards and paper. It can recognize and support the door lock cards of TEMIC and M 1. If it is an intelligent communication power switch, it can also identify the different identities and names of cardholders (such as guest Zhang, waiter Li, manager Wang, etc. ), which is convenient for the hotel to do more detailed management.

3. External display

The display outside the door is located outside the door, which is used in conjunction with the service panel in the room. At the same time, it displays "Do not disturb", "Please tidy up" and "Please wait", and has a doorbell button. Some outdoor display screens also have hotel room numbers, which is very convenient.

The display outside the door can be customized according to the requirements of the hotel.

4. Air conditioning thermostat

The air conditioner thermostat can remotely open or close the thermostat at the front desk, and can adjust the temperature of the guest room. Guests can freely adjust the room temperature through the thermostat after plugging in the card to get electricity.

5. Maintain the panel

The service panel provides key functions such as "Do Not Disturb", "Clean Room", "Call Service" and "Check-out Notice", and the indicator lights are displayed synchronously with the multi-function signs and the management computer. When the system is running, the backlight displays as yellow light, and the backlight displays as blue light after the guest clicks it. Panels can be set at the bedside, entrance and hall to realize multi-point control.

6. Weak current switch panel

There are many kinds of weak current switch panels, such as self-reset rocker switch and touch screen switch, which are used to control the lights and curtains in guest rooms. Generally speaking, the self-reset rocker switch is favored by hotels for its good quality, long service life and convenient replacement.

7. Emergency call

The emergency call button is installed at the bedside, next to the bathtub or toilet in the bathroom (where guests can operate it conveniently). This is a travel switch. You can't return automatically after being pressed, and you need a key to return.

8, system management software

Room management software centrally manages the hotel room status and information, accesses the server database in client/server mode through Ethernet TCP/IP protocol, and dynamically displays the room status in various intuitive and interactive ways, which is convenient for monitoring.

Third, the guest room system function

The guest room control system integrates the response of guest room information and the centralized control of service functions such as lighting, air conditioning, curtains, TV and scene style selection. Many technologies have realized energy saving, service management improvement and various safety precautions. Through the use of computer interconnection technology, network monitoring is realized, including the identity of guest room personnel, real-time service information of guests, door status, safety switch status, room temperature status and so on. All real-time information is under control.

Intelligent room control system is intelligent, networked and standardized. It combines scientific management ideas with advanced management methods to help hotel managers and service personnel at all levels timely and accurately analyze and process a large number of dynamic and complex data and information generated in the process of hotel operation, thus making hotel management truly change from experience management to scientific management. The system includes the following functions:

1, intelligent identification function-can identify the identities of different people and access electricity according to their identities.

2. Service functions-provide service functions such as don't disturb, please wait, cleaning, catering, check-out and reservation.

3. Five-in-one display function-it is convenient for waiters to work and avoid disturbing guests' work and rest (display the functions of Do Not Disturb, cleaning, service, please wait, doorbell button).

4, shadowless service function-to provide personal and meticulous service for guests (the system provides services for guests and does not disturb guests).

Please wait a moment-when a guest comes to visit, tell the guest waiting outside the door to wait a moment.

6. Hide the identification function-identify whether there is anyone in the guest room.

7, emergency call function-equipped for guests to use in an emergency, the system real-time control.

8. Check-out notification function-speed up the check-out of the hotel and reduce the waiting time of guests.

9, infrared detection function-give guests personal lighting, save bathroom energy.

10, safety function-system networking, alarm in time in case of abnormal situation.

1 1, service personnel inquiry function-it is convenient for the foreman to assign the work of the waiter in time and understand the work progress.

12, remote control function-serve the guests in advance (turn on the light, air conditioning).

13, humanized lighting setting function-providing guests with a comfortable and warm living environment.

14, energy-saving function-reducing unnecessary energy waste for hotels. .

15, historical records inquiry-convenient for hotels to strengthen management and improve hotel safety.

16, networking function-convenient for hotels to strengthen management and enhance hotel visibility.

17, data sharing function-open interface and hotel management software data sharing, improve the quality of hotel management.

Iv. main service rooms

1, please do not disturb.

Install do not disturb switches at the entrance and bed side after entering the room, and add do not disturb buttons in the suite; After activating this switch (press and release), the backlight on the switch displays blue, the doorbell is prohibited, the room control center and service room in this area receive this information, and the information is displayed as an icon on the system management software interface, and the backlight on the multi-function sign outside the door displays blue; To cancel the don't disturb state, you need to press the don't disturb switch again, and the backlight on the switch shows yellow.

Step 2 ask for cleanup

After entering the room, the switch button for cleaning is installed at the door. When this switch is activated (pressed and released), the backlight on the switch will display blue, and the room control center and service room in this area will receive this information. The system management software interface will display information in the form of icons and sound prompts, and the backlight of "cleaning request" on the multi-function sign outside the door will display blue. To cancel, you need to press the release switch again, the switch pops up, and the backlight on the switch shows yellow, indicating that it is requested to close.

3. Call service

The call service switch button is installed at the entrance and bed side after entering the room, and the call service switch button is added to the suite; When this switch is activated (pressed and released), the indicator light on the switch will light up, and the room control center and service room in this area will receive this information. The system management software interface will display information with icons and sound prompts, and the "Call Service" background light on the multi-function sign outside the door will display blue; To cancel, press the switch again, and the backlight on the switch shows yellow.

Please wait a moment.

Please wait for the button to be installed on the side of the bed and in the bathroom. When a guest sends a "please wait" request, the "please wait" background light on the multi-function sign shows blue to remind the guest to wait. After opening the door, the "Please Wait" background light on the multi-function sign shows yellow. To cancel, press the switch again, and the backlight on the switch shows yellow.

5. Music doorbell

The doorbell button is installed at the door, and the doorbell is installed on the ceiling of the door after entering the room. When the Do Not Disturb switch is pressed, the doorbell is disabled (muted).

6. Emergency call (SOS)

The emergency call button is installed on the side of the bed and the bathroom, and the suite is equipped with an emergency alarm button; When the switch is pressed, it will automatically lock (it can only be reset with the special key of the security department). After pressing the switch, the security department, room control center and service room in this area will receive these messages, which will be displayed on the interface of system management software in the form of icons and sound prompts. This information has the highest priority and will be guaranteed in the software.

7. Check out reservation

Check-out notification button is installed at the entrance; After this switch is pressed, the room control center and service room in this area will receive this information, and the system management software interface will display the information with icons and voice prompts, informing the front desk to print out the guest's consumption list in advance, thus reducing the waiting time of the guests at the front desk.

Verb (abbreviation of verb) system environment control

1, remote preset

Through the management software, the system can preset the lights and air conditioners in designated rooms (control the air speed and temperature of air conditioners) and remotely delay (the delay time can be set), and can turn on the air conditioners and exhaust fans in designated or all rooms at regular intervals.

2. Lighting control

When the guest opens the door and enters the room, the porch light will automatically light up (controlled by the door magnetic switch), and then the card will be inserted into the identifier for power-on. At this time, the left and right bedside lamps and controlled sockets will automatically turn on. At this point, guests can freely control the lights in the room through the switch. The switch of bedside environmental lights and the opening of corridor pipes can realize the dual control of environmental lights (corridor lights and ceiling lights). The controller can realize stepless dimming of bedside wall lamp. The wardrobe light is controlled by time delay, which will automatically turn off after a delay of 30 minutes, and the guest will turn it on after pressing it again. The bathroom lamp and exhaust fan are automatically controlled by infrared probe, outdoor switch and system: when guests enter the bathroom, the lamp and exhaust fan are automatically turned on (or press the switch); When the guest leaves the bathroom, the system can't sense anyone. Turn off the lights and the exhaust fan. Main control switch: Press the main control switch to turn off all the turned-on lights, and the nightlight will automatically turn on and go to sleep. In the sleep state, press any control switch, the bed light will light up 30% first, then press any control switch, and the corresponding light will light up.

3, pull card power off

After the guest pulls out the card, the light that has not been turned off in the room can be turned off for 30 seconds, which is convenient for the guest to go back to the room to retrieve the items he forgot to bring. The switch of TV and DVD is controlled by the remote controller, and the power supply of TV and DVD socket is only controlled by the power-saving switch, that is, the power is automatically cut off after the card is pulled out.

4, air conditioning control

The room air conditioner can display and control the real-time state of the room temperature by using the thermostat, which can display the current temperature and the three-speed state of the fan, and upload and receive data through the controller host. And has the following functions:

When a guest checks in at the front desk, the front desk staff can turn on the air conditioner in the room through the system management software and set the operating temperature, mode and delay time. After the card is inserted, it will be controlled by the temperature control panel, running in the occupied state (the system is not divided into rental/waiting state), and at the same time, the guest will manually modify the switch of the thermostat and set the room temperature and three-speed fan. The system management software can be controlled remotely. After the card is pulled out, the system runs in the preset state (no one is renting). The guest room is kept at 26 degrees (the above temperature and time values can be set). When the room is not rented out or the guest checks out, the system will enter the energy-saving mode (not rented out), and the room will automatically run at a low speed of 15 minutes per hour or in other freely settable states (the above temperature and time values can be set) to maintain air circulation in the room. Whether the solenoid valve is controlled depends on the requirements of management.

5. Safety monitoring

Detect the open state of doors, windows and safes, make safety judgments in combination with the occupancy state of various time periods provided by the access control switch of identification cards, and provide early warning information to the housing management department and the security department.

Room door magnetic switch: when the guest opens the door and inserts the room card, the room corridor lights up automatically and the bed light lights up. At the same time, the icon of opening/closing the door is displayed on the management computer, and the time is recorded for reference. When the room is rented, the system will set the time from 18: 00 to 6: 00 the next day. When the opening time reaches 15 minutes, the system will automatically give an alarm and ask the security guard (or waiter) to arrive at the room to remind the guests to close the door, so as to remove the alarm and improve the safety of the hotel. Magnetic switch of security door: No matter the state of any guest room, whether the access card is inserted or not, it can display the open or closed state on the network management computer and record the time. When the guest leaves the hotel and is ready to check out, the front desk staff will check the status of the safe. If the safe is closed, it will remind the guests whether there are any valuables left in the room. Ensure the safety of guests' property.

6. Shadow services

When it is determined whether there is anyone in the room, the occupancy of the room can be monitored through the floor service desk. If the guest in the room is not on a business trip, the waiter can take the initiative to clean the garbage in the room for the guest. When guests come back, they will feel refreshed and comfortable when they see the room clean and tidy. When managers want to inquire about the service personnel in a certain work area, they only need to open the service personnel browsing module on the customer control management software, which is convenient for managers to allocate the service personnel's work in time and improve the service quality of the hotel-fast, punctual and accurate.