Take-out overtime compensation is: the merchant promises a delivery time and a discount, starting from the user's order (the general overtime calculation rule is 40 minutes +8 minutes). If the takeaway is delivered after the promised time, the takeaway will be charged at a discounted price. Due to bad weather, long cooking time of some foods, or other factors, merchants will selectively extend the commitment time or not make a commitment. In addition, it should be noted that advance orders do not participate in overtime compensation;

Payer: if the merchant receives the order and fails to deliver it beyond the expected delivery arrival time, it is the merchant's payment. If the merchant sends the order to the distributor in time, the delay caused by the distributor will be paid by the distributor. If the distributor refuses to pay, the take-out platform will pay the take-out first and then deduct it from the distributor's account;

Payment method: Generally, overtime pay will be directly returned to the account balance of your takeaway platform within one working day, and you can check whether it has arrived;

Apply for compensation: if you want to apply for compensation for overtime delivery, you should first check whether there are any compensation clauses for overtime delivery in the submitted order. If there are relevant clauses, just ask for compensation according to the clauses. It is suggested that you can make bad comments and leave messages on the platform food delivery service; Or you can contact the store to complain about the delivery service.

Legal basis: Article 465 of the Civil Code of People's Republic of China (PRC).

Contracts established according to law are protected by law.

A legally established contract is legally binding on the parties, except as otherwise provided by law.