2065438+20071October 9, 65438+2007, the Civil Aviation Administration of China issued the Notice on the Implementation of Normal Flight Management Regulations by Domestic Airlines and Airports (hereinafter referred to as the Notice).
The Notice summarizes the general transportation conditions announced by domestic airlines, the service content after flight delay and the compensation plan in the Emergency Plan for Flight Delay.
The notice shows that the flight delay compensation schemes of Air China and China Southern Airlines are similar, and some airlines bluntly say that "no matter what causes flight delay or cancellation, they will not provide economic compensation."
Air China said that if the flight is delayed or cancelled at the stopover, or the domestic flight is alternate, "we will provide you with meals or accommodation services for whatever reason."
China Air China's compensation conditions and standards are as follows: Air China will provide economic compensation to passengers according to the actual situation of flight delay caused by air China's reasons such as maintenance, flight deployment and crew. If the delay is more than 4 hours (inclusive) but not more than 8 hours, each passenger will pay RMB 200 yuan; If the delay time exceeds 8 hours (inclusive), each passenger shall pay RMB 400 yuan.
The compensation conditions and standards of China Southern Airlines are similar to those of Air China.
In terms of flight delay compensation standards, Shenzhen Airlines, Shandong Airlines, Kunming Airlines, Dalian Airlines, Air China Inner Mongolia Company, Chongqing Airlines, Hainan Airlines, Grand China Airlines, Capital Airlines, Tianjin Airlines, Jixiang Airlines, Sichuan Airlines, Chengdu Airlines, Donghai Airlines, Tibet Airlines, Qingdao Airlines, Jiangxi Airlines, etc. There are also passengers whose maximum compensation does not exceed that of 400 yuan.
Among the three major domestic airlines, China Eastern Airlines is more "commercial" in terms of compensation conditions than Air China and China Southern Airlines.
Flight delay or cancellation of this supplementary condition. In addition, in the compensation conditions of China Eastern Airlines, the compensation for passengers may be China Eastern Airlines itself or its ground service agent. In terms of the amount of compensation, the flight delay is 4 hours (inclusive) to 8 hours, and the minimum compensation standard is RMB 200 yuan; If the flight is delayed for more than 8 hours (inclusive), the minimum compensation standard shall be RMB 400 yuan. The compensation standards for flight delays of Yunnan Branch of China Eastern Airlines and Shanghai Airlines are synchronized with those of China Eastern Airlines, that is, the highest compensation may exceed that of 400 yuan.
Although some airlines have set compensation standards, they are not as generous as the three major airlines. Okay Airways' compensation standard is: 1. If the delay time is more than 4 hours (inclusive) but less than 6 hours, and the company has provided meals or accommodation services according to the company's service standards, the compensation will be RMB 100; 2. If the delay time is more than 6 hours (inclusive) and less than 8 hours, the company has provided meals or accommodation services according to the company's service standards, and compensated RMB 200 yuan; 3. If the delay time exceeds 8 hours (inclusive) and the company has provided meals or accommodation services according to the company's service standards, compensate RMB 300 yuan; 4. Passengers holding baby tickets, free tickets and discount tickets will not be compensated.
Like Okay Airways, the airlines that pay the highest compensation to passengers in case of flight delay or cancellation in 300 yuan are Xiamen Airlines, Hebei Airlines, Yangtze Airlines, Fuzhou Airlines, Happiness Airlines, Yunnan Hongtu Airlines and Colorful Guizhou Airlines.
China Airlines' compensation standard is: 1. If the delay time exceeds 4 hours (inclusive) but less than 8 hours, each passenger will be compensated 100 yuan; 2. If the delay time exceeds 8 hours (inclusive), each passenger shall compensate 200 yuan RMB.
Consistent with Huaxia Airlines, Yunnan Xiangpeng Airlines, Changlong Airlines and Ruili Airlines have the highest compensation for the delay or cancellation of passenger planes in 200 yuan.
However, in the face of flight delays or cancellations, some airlines are "penniless".
Urumqi Airlines said that Urumqi Airlines will not provide economic compensation for flight delays or cancellations for whatever reasons. Western Airlines, China United Airlines, Spring Airlines, Guangxi Beibu Gulf Airlines, Changan Airlines, Jiuyuan Airlines, Guilin Airlines, etc. When the flight is delayed or cancelled, no economic compensation will be provided to the passengers.
The compensation conditions and standards of Chengdu Airlines are more "humanized", taking care of children and infants. The details are as follows: the flight was delayed and cancelled due to Chengdu Airlines, and it was made up the next day. If the delay time is 4 (inclusive) -8 hours, the maximum compensation for passengers shall not exceed 200 yuan/person; If the delay is more than 8 hours (inclusive), the maximum compensation for passengers shall not exceed 400 yuan/person; Children are compensated according to the standard of 50% of the compensation amount for adults, and the standard of compensation for infants is unified as 50 yuan/person.
In addition, major airlines have also stipulated information notification, catering service delivery time, disembarkation conditions and restrictions. At the same time, the notice also disclosed the websites, complaint telephone numbers and email addresses of major airlines.
On 20 17 65438+ 10/day, the Regulation on Normal Flight Management (hereinafter referred to as the Regulation) was formally implemented. The "Regulations" clarify the contents of normal flight guarantee, flight delay disposal and passenger complaint management.
In terms of normal flight guarantee, the Regulations clearly stipulate that units providing service guarantee must reduce flight delays caused by their own reasons. When the flight is delayed or cancelled, the carrier and airport management department need to release dynamic information to passengers every 30 minutes. In case of delay, the carrier shall formulate corresponding plans and clearly inform the passengers. The plan should include whether to compensate for flight delays; If compensation is given, the conditions, standards and methods of compensation shall be clearly defined.
According to the regulations, if the departure of a flight at the place of origin is delayed or cancelled due to weather, emergencies, air traffic control, security check and passengers, the carrier shall assist the passengers in arranging meals and accommodation at their own expense.
After the on-board delay occurs, the carrier shall formulate and announce the emergency plan for on-board delay to the public. If the ship is delayed for more than 2 hours (inclusive), the carrier shall provide drinking water and food for the passengers on board; If it takes more than 3 hours (inclusive) and there is no clear departure time, the passengers will be arranged to get off the plane and wait without violating the aviation safety and security regulations. In the meantime, the normal use of toilet equipment should be guaranteed. During the large-scale flight delay at night, the airport management agency shall coordinate the relevant units to extend the operation time of the airport bus.
In addition, the "Regulations" clarify that passengers should take the opportunity in a civilized manner, safeguard their rights according to law, and must not engage in acts that disrupt the production order of civil air transport, such as destroying facilities and equipment, otherwise they will be dealt with by the public security organs according to law.