When passengers request a refund, please go to the train station before the departure time specified in the ticket, refund all the fares and check the refund fee. Special circumstances can be handled within 2 hours after the train starts with the consent of the stationmaster of the railway station or the ticketing bus station where the ticket is purchased. Group passengers are requested not later than 48 hours before departure. If the original ticket was purchased in cash, the cash should be refunded when the ticket is refunded. If the original ticket is purchased at the railway ticketing window with a bank card or online payment tool on 12306.cn website, the refund will be returned to the bank card or online payment tool used when purchasing the original ticket within the specified time according to the relevant regulations of the issuing bank or online payment tool.

Passengers can't refund their tickets after they start to travel. However, if you can't continue to travel due to injury, you can return the difference between the fare received and the fare of the driving section with the ride record issued by the train, and check the refund fee; When the interval is less than the minimum mileage, it is calculated as the minimum mileage; The same is true of peers.

Please change your luggage first when the return ticket is stamped with "OK".

Train tickets changed after driving are not refundable. Station tickets are non-refundable.

When necessary, the railway transport enterprise may temporarily adjust the refund method. Please consult the local station or pay attention to the train station announcement.