Cashier's work summary 1
Unconsciously, I worked in the company for nearly half a year, and in a blink of an eye it was the end of the year. Maybe it's easy for everyone to be a cashier. The cashier is only responsible for collecting money, and other employees do their jobs. It won't be difficult. I used to think so, but now, when I become a cashier, I know things are not as simple as I thought.
In fact, no matter what job you do, no job is easy to do. Only hard work can do it well! The work of these five months is summarized as follows:
1. As a cashier who deals directly with cash, he must abide by the operating discipline of the mall. Cashiers should not carry cash with them when they are in business, so as to avoid unnecessary misunderstanding and possible private transfer of public funds. Cashiers are not allowed to leave the cashier when collecting money, so as not to cause losses or cause dissatisfaction and complaints from customers waiting for settlement.
2. The cashier shall not open the cashier drawer at will to check the figures and count the cash. Opening drawers at will not only attract people's attention and cause unsafe factors, but also make people suspect the cashier's malpractice. ?
3. When the cashier leaves his post temporarily, he should hang the sign "Stop Receiving Goods" at the cashier. If other cashiers take over, count the extra change and give it to the cashier, and unlock the rest of the cash separately. When returning to work, check whether the cash received by the payee is consistent with the amount of the receipt.
4. In order to collect money in strict accordance with the collection procedures stipulated by the company, every sum on the receipt must be verified by a calculator before collection, and then input into the computer after the calculation is correct. The counter number and price entered on the computer should be consistent with the small ticket issued by the counter. In the process of collecting money, we must insist on singing, singing to pay, singing to find, so as not to cause unnecessary trouble. In the process of collecting money, don't miss it, overcharge and overcharge. After receiving the payment, check whether the counter where the receipt is printed and the amount are consistent with the receipt issued by the counter.
Treat customers with polite language, speak with respect and kindness, and don't speak loudly to customers. As a member of the service industry, what we can do is to serve our customers and satisfy them. This requires us to have good personal qualities, receive every customer warmly and patiently, and don't bring our little emotions into work, which will cause you a lot of unnecessary troubles in your work. In order to prevent conflicts between yourself and your customers, you must keep your mind.
The above is my personal experience and summary in my work. I hope my superiors and colleagues will give me valuable advice, and I will try my best to do better.
Cashier's work summary II
At work, although I just act as an ordinary and important cashier. During this period of work, I found that we should be able to do a good job freely, whether it is heavy, busy or leisure, we should complete every job with a positive attitude, instead of complaining about the proportion of workload, because complaining is useless. What we should do more is not to think things too badly, but to keep a good attitude and face the team every day. Because a happy attitude will make us feel tired and bored at work. The following is a summary of my work as a hotel cashier for 20 years.
I. General situation of hotel operation
This year, the hotel has set up "three consciousnesses" around the working policy of "standardizing management, shaping image, strengthening marketing and increasing efficiency", namely, the awareness of all-staff marketing, all-round cost and whole-process quality. Through the joint efforts of all the staff of the hotel, good results have been achieved.
Second, the hotel work performance
By making safety plans such as "safety first, quality first", the hotel has achieved "six defenses" such as daily fire prevention and theft prevention, and almost no accidents have occurred throughout the year. Under the care and guidance of the general manager of the hotel, store-level leaders hold feedback meetings of department managers every day to inform the situation and put forward requirements. The security department arranges cadres and employees to work overtime, patrol frequently and strictly prevent and control. With the cooperation of relevant departments, group prevention and control are carried out to ensure that all activities are foolproof and the hotel is safe and stable.
With the goal of benefit, do a good job in sales; Taking reform as the driving force, do a good job in catering; Customer-centered, do a good job in property management; On the premise of quality, do a good job in guest rooms; Taking "six precautions" as the content, do a good job in safety; Focus on reducing consumption and do a good job in maintenance; Taking lean as the principle, do a good job in personnel work; Do a good job in training with the Guide as a reference.
In order to fully understand and master the market situation of our hotel, we organized many marketing meetings, conducted surveys, analyzed the consumption grades of customers, and established a customer rating system in combination with the consumption status of customers coming to the hotel, so as to follow the service throughout, pay attention to the service image and instrument, be warm and thoughtful, and meet the requirements of customers to the maximum extent. We strictly control management fees. Most executives have several jobs. In terms of business hospitality, we follow the principle of spending small money, doing big things, doing good things and doing practical things. Take all measures to avoid unnecessary expenses.
In every corner of the hotel, there are polite service personnel, standardized operation, professional smile and polite manners, so that guests are always influenced by etiquette culture. Individuals in society are always influenced by the people around them. As the saying goes, people are divided into groups. Etiquette culture not only improves the quality of hotel people, but also has a beneficial impact on guests and promotes the quality and cultivation of the whole society.
The traditional attitude towards employees should be changed. People are the main body in management, and all managers are small and should be grasped. The relationship between superiors and subordinates in management is only a division of labor, not a relationship between ruling and being ruled; On the contrary, the modern management concept tells us that management is a special service. Only when managers serve their subordinates well and help them make outstanding achievements in their work will managers have their own management achievements.
Third, suggestions for hotel work
The hotel lacks a spiritual hotel culture that can unite people. A nation has its own national culture, and a hotel also needs its own hotel culture. The construction of hotel culture is not dispensable, but a necessary condition for the survival and development of hotels. When the hotel faces all kinds of challenges, it needs the cooperation and unity of all hotel owners, Qi Xin, to overcome the difficulties together.
Past successes and failures have become the past. We should not show off or grieve for them, but should adjust our mentality to meet future challenges and upcoming problems. There is a lot of knowledge to learn in life, but what we have learned now is far from enough. Therefore, we must be prepared for the next stage of internship, set out with a goal, work hard and sow the seeds, and we must have diligent cultivation and cultivation to have a bumper harvest.
It is hoped that managers will consider employees in addition to the interests of the hotel before making decisions. Only in this way can more employees support them. Finally, I would like to thank the hotel for providing such job opportunities and the leaders for their help. I wish the hotel can get better and better, and earn more every year.
Summary of cashier's work 3
Time flies, 20 17 is about to leave us. While lamenting how time flies, I can't help but recall the wonderful time I spent with my colleagues this year, as well as the shortcomings and achievements in my work. At the end of the year, due to the business needs of the company, I temporarily adjusted my post. Facing the new job, I actively study hard and ask my experienced colleagues around me for advice, so as to successfully complete various tasks. The work of 20 17 is summarized as follows:
In my 20 17 job, although I just worked as an ordinary cashier, my job is not only to collect money, but also a series of complicated procedures. At work, I found that if I want to handle a job well, whether it is complicated, busy or leisure, I should treat it with a positive and serious attitude, instead of complaining because of the proportion of workload, because complaining is useless. What we should do more is not to think things too badly, but to keep a good attitude to face every day, because a happy attitude will make us feel tired and bored at work. During my work, I learned a lot of experience and added a lot of knowledge. But as a cashier, you must have a positive, enthusiastic, proactive and thoughtful attitude to serve every customer. Occasionally, you will encounter many unpleasant things at work, but you must overcome them without negative emotions, because this will not only affect your mood, but also affect your attitude towards customers.
We meet different guests every day, and different guests have different tempers. We should provide different services for different customers, because the unchanging purpose of our tourism and shopping industry is service, and the highest concept of service is "customer first". When facing customers, always keep a smile on your face and provide polite service to make customers feel cordial. Even if we encounter some unpleasant things in the service work, if we still greet them with a smile, then unreasonable guests have no reason to lose their temper. The so-called "meet and laugh" makes customers happy and comfortable. My post is not only a place where I perform my duties, but also a stage where I dedicate my love to customers. So I cheer myself up every day: no matter how wronged I am, I can't let my customers suffer a little injustice; No matter what kind of face the customer faces me, I will always be a smiling face to the customer. Life is like a mirror. When you smile at it, it will smile back at you. When I see customers smiling at me, when my work performance is affirmed by the leaders, I feel a kind of joy and pride that I have never felt before. Although the work in the shopping mall is monotonous, our life is colorful; Although most of the customers in front of us don't know each other, the sincere feelings between people are real.
Although this is just a simple cashier, it is so insignificant to others, but it has taught people a lot of truth and improved our own quality. Keep learning, improve your moral cultivation and service skills. Only learning can constantly sharpen a person's character, improve moral cultivation and improve service skills. Even an ordinary cashier can walk the sky we want as long as she keeps moving forward! At work, I study business knowledge hard. Under the guidance of several managers and supervisors at the cashier, the cashier's colleagues worked hard, and we have a solid grasp of both theoretical knowledge and practical operation. Whether it is the face-to-face service of the front desk to the guests, or the later liquidation, discount and settlement, it can be "precise and accurate" and make the first line of defense for the company.
I also made mistakes in the work of 20 17. It was several leaders of the department who encouraged me again and again, which made me more enthusiastic about my work and felt that all the hardships and tiredness were worth it. At the same time, I feel great pressure. I think I should work hard and do my duty well, which is a new challenge for me. Because I realized that the monotony and hardship of work is no longer a burden, but a necessity of our life. People's life can't always be smooth sailing, and difficulties and setbacks are still with us. The flowing water is blocked to form beautiful waves, and life is more magnificent and colorful because of setbacks.
This is what we do when we are in trouble. We fell down and got up again, recording our journey with failure. This is a truly complete life. Personally, these experiences mean a lot to me. They will accompany me all my life, from a simple girl who is not familiar with the world to a strong girl who can face all difficulties and pressures independently now. I am very grateful to the company leaders and colleagues for their selfless help, and I have realized my life value in my own job.
Past successes and failures have become yesterday. We should not stand in yesterday's achievements or failures to show off or grieve, but should adjust our mentality, meet future challenges and face upcoming problems. There is a lot of knowledge to learn in life, but what we have learned now is far from enough. Therefore, we must be prepared for the next stage of internship, set out with a goal, work hard and sow the seeds, and we must have diligent cultivation and cultivation to have a bumper harvest.
Finally, I dare not say how well I did my work on 20 17, but I want to say that I also worked hard and gained success and joy. In the work of 20 17, I will continue to pay, harvest and make progress. In the future work, I will work harder and achieve more excellent results.
Summary of cashier's work 4
Time flies and a year is about to pass. In the past year, there were joys and sorrows, and I also learned a lot of valuable experiences from my colleagues. Now, I will talk about my own experience and experience in view of the problems encountered in my work this year, and draw a full stop for my work this year.
As a cashier who deals directly with cash, I think it is necessary to abide by the cashier discipline in the store. Cashiers should not take out personal cash at will during business to avoid unnecessary misunderstanding and possible private transfer of public funds. Cashiers are not allowed to leave the cashier without authorization, so as not to cause losses or cause dissatisfaction and complaints from customers waiting for settlement. Cashiers should not settle accounts for relatives and friends at will, so as not to cause unnecessary misunderstanding. Cashiers should be familiar with the goods in the store, especially the special goods, and the related business situation, so that customers can give correct answers at any time when they ask questions.
Even if you leave the cashier for a short time, you should clean up the business money you receive first, and tell the cashier or colleagues in the same class the reason for leaving the cashier and the time to come back. Before leaving the cashier's desk, don't leave immediately if there are customers waiting to check out. Before you leave, you should politely ask customers to check out at other cashiers or for waiting customers.
As the front line of the store, it is obvious that you must continue to remain calm at work. The customer is always right, which is the only purpose of our service industry, so we must always receive every customer with a smile. Even if some customers are unreasonable, we should keep calm, keep a good attitude towards ourselves and avoid conflicts with customers. What we must and only need to do is to help customers solve problems, instead of bringing new problems to stores.
Although I haven't been a cashier for a long time, and I know that my professional quality and business level need to be improved, I also know that as long as I study hard, I will definitely overcome the difficulties. As long as you don't care about the reward, you will get something. As the front desk of the store, we should establish a good image, because as the front line of direct contact with customers, we represent not only ourselves, but also the image of the company, and customers will get a glimpse of the store from our words and deeds.
During the work, you should consult and learn from the old employees with your heart, and you can do this job conscientiously. This is not only my working attitude now, but also my commitment to my future work.
After work, I have to learn professional knowledge about commodities and accounting. Only by continuous learning, continuous improvement and continuous progress can we gain a foothold in today's highly competitive society, which is also our preparation for ourselves. Only by doing this well and having enough capital can we be comfortable in the future work. This is also my current goal. I will continue to work hard to do a better job and let everyone as a leader know that what I said is not empty talk. I will work hard.
Summary of cashier's work 5
The past year has been an extraordinary year. From the preparation last year to the trial operation on August 5th this year, under the care and correct leadership of the group leaders, the hotel closely focused on the working ideas and objectives put forward by the group, insisted on focusing on developing operation and improving the service quality of enterprises, and paid close attention to management. The leadership team of the chairman and general manager of the hotel has defined the development vision, development goals, business philosophy and corporate culture of our hotel, taking this as the driving force and our goal, leading the managers, supervisors and foremen of all departments to unite all the staff of the hotel and work together with Qixin, making necessary contributions in income generation, profit creation, excellence and stability, and achieving considerable results. On this occasion, it is necessary to review and sum up the work, achievements, experiences and shortcomings of the past year, foster strengths and avoid weaknesses, strive for progress, and strive for better results in the new year.
The first scientific decision-making, with the concerted efforts of Qi Xin, the hotel achieved three achievements in one year.
Operating income
_ _ _ (August-65438+February), the operating income was RMB 10,000, other business income was RMB 10,000, and the total income reached RMB 10,000 (including RMB 10,000 for the catering department and RMB 10,000 for the housekeeping department). The average occupancy rate of rooms in the whole year is%, and the average annual house price is RMB. Operating cost is million yuan, gross profit is million yuan, comprehensive gross profit rate is million yuan, operating expenses are million yuan, business taxes are million yuan, management expenses are million yuan, financial expenses are million yuan, non-operating expenses are million yuan, and total profits are million yuan.
(B) the management system to create profits
As the saying goes, "people control people's popularity and systems control people's service", and rules and regulations are the cornerstone of all work. Since the trial operation of the hotel, with the deepening of various work and the characteristics of the local hotel industry, some unreasonable and inappropriate systems formulated by the management company during the trial operation have restricted the smooth development of some work.
According to the problems encountered in actual work, all departments gradually establish rules and regulations suitable for their own work, and implement them in each post, with monthly performance appraisal as the assessment standard and linked to personal salary.
At present, the hotel's various systems are standardized, government decrees are smooth, there are rules to follow and evidence to follow, and "system management" has really been implemented.
(c) Security and stability
The hotel has formulated safety plans such as "Emergency Plan for Large-scale Events" and achieved "six precautions" such as daily fire prevention and theft prevention, and almost no accidents occurred throughout the year. Manager-level leaders, under the care and guidance of the general manager of the hotel, hold feedback meetings of department managers every day to inform the situation and put forward requirements. The security department arranges cadres and employees to work overtime, patrol frequently and strictly prevent and control. With the cooperation of relevant departments, group prevention and control are carried out to ensure that all activities are foolproof and the hotel is safe and stable.
Second, brand management, the hotel should focus on eight major tasks [Www.QunZou.Com Arrangement] (1), pay attention to external coordination and establish good social relations.
Since the trial operation of the hotel on August 15, 2005, the hotel has been in the trial operation period of semi-construction and semi-operation, and the fire control of the hotel has not been accepted, resulting in the failure to handle the business license and related procedures. The relevant functional departments have repeatedly inspected our hotel and issued a penalty sheet. After the external coordination and communication of the general manager's office, they applied for exemption from inspection from nearly 60 departments, such as the municipal document inspection brigade, the municipal health and epidemic prevention station, the municipal health bureau and the police station.
(B) financial management as the goal, do a good job in every job.
1, basic accounting work
In order to ensure that financial accounting plays an accurate guiding role in the work of the unit, we should conscientiously fulfill the requirements of financial work and give full play to the importance of accounting work on the premise of observing the financial system.
2. Accounting management.
Strengthened the hotel's asset management, creditor's rights and debts management, and increased the supervision function and monetary fund management of the hotel department. Strictly implement the asset management measures and internal asset allocation procedures promulgated by the Group Finance Department. Carefully set up the overall asset account book and set up off-balance sheet assets for future reference registration; Carefully clean up the creditor's rights and debts of the hotel and collect all receivables in time every month; Supervise and strictly control the cashier at the front desk of the hotel from the aspects of day and night audit, cashier, daily purchase price and room rate control; Under the supervision of accounting personnel, the cashier's cash on hand is regularly withdrawn, and the cashier's cash on hand at the front desk is withdrawn during the daily examination and approval period, so as to be foolproof.
3. Internal and external coordination.
Assist the leading group to control the cost and expenses, prepare the expense budget, reasonably formulate the operating indicators such as income, cost and gross profit rate of the operating department, and provide the required operating data to leaders at all levels in a timely and accurate manner, so as to provide a basis for leadership decision-making. Keep abreast of new tax trends and various laws and regulations, take the initiative to consult difficult tax issues, and provide hotels with the basis for personal reasonable tax avoidance.
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