How to do a good job in the logistics management of kindergartens 1 People-oriented, fully mobilize people's enthusiasm.
There are two main aspects of human management: one is doing things? People? , refers to the logistics management service team; The second is for what? People? Work, here? People? It is to take teachers and students as the service object and embody the service concept of taking teachers and students as the main body. People are the most active and critical factor in the development of productive forces, so we should stick to team building? Humanistic development? Giving full play to people's enthusiasm, initiative and creativity is the starting point for doing a good job in management services; Adhere to the teacher-student orientation? People-oriented service? , effectively provide protection for teaching and scientific research, give play to the educational role of management and service, and promote the comprehensive, coordinated and sustainable development of kindergartens.
In manpower management, we mainly adopt flexible management mode. As far as the organization is concerned, it emphasizes retaining people in feelings, career and treatment; For the members of the organization, people-oriented, law-abiding, service and education are emphasized; For teachers and students, it emphasizes induction, inspiration and positive education, encourages teachers and students to abide by rules and regulations, and improves self-management awareness. These three aspects complement each other and give full play to the role of campus culture in logistics management.
( 1)? Humanistic development? , manage things? People?
Humanistic development refers to attaching importance to the construction and development of management service team, creating a certain development platform for management service personnel, providing opportunities for learning and training to improve their own abilities, and being physically and mentally happy at work. The specific approach is:
1. Learn to decentralize and show employees the ability space.
In an educational institution focusing on young people, everyone has a good desire to be recognized by the organization, affirmed by others, show their abilities in their work and realize their self-worth. As a manager, you need to learn to decentralize, and you don't need talents everywhere (and you can't be good at everything). Trust and rely on others in the work, make the work tasks clear to everyone's post responsibilities, and let everyone work creatively in their respective posts. As long as the supervision system is strict, the work objectives are clear, and the power is decentralized, so that everyone can work in a relatively relaxed and trusting atmosphere, everyone will have a more positive work performance.
2. Observe more, express less, and give employees time for self-reflection.
Decentralization does not mean letting go. Managers need to pay attention to the working status of each employee, so that everyone can feel your concern and concern for his work. People are not saints, and mistakes are inevitable in their work (especially young people). Managers don't need to criticize and correct others' mistakes without mercy as soon as they find them. In fact, many problems can be found and reflected by everyone himself. Managers should learn to criticize less and express less, and guide employees to reflect on problems in their work. The manager's tolerance will motivate employees to work harder.
3. Act as a peacemaker and create a harmonious working atmosphere
Logistics administrators are in charge of people, money and affairs. In specific work, conflicts will inevitably arise due to different understandings of the work. Managers should be good at acting as? Peacemaker? , not? Judge? . Contradictory sides often have no absolute right or wrong, just stand from different angles. Managers' considerate listening and understanding from their own point of view will make employees feel trusted. In this good emotional atmosphere, we can convince both parties by guiding them to put themselves in their own shoes, pointing out their own problems that need to be improved, or telling them effective strategies to deal with similar problems. Managers should pay attention to each employee's personality and emotions, and adopt different management strategies for people with different personalities and emotional states, thus forming a friendly and harmonious working atmosphere.
4. Carry out various forms of training to improve the quality of employees.
The ideological level, sense of responsibility and management ability of each logistics employee play a key role in the effectiveness of logistics work. Improve the comprehensive quality of employees through multi-level training.
Through the semi-monthly regular meeting, organize everyone to learn some classic books, such as Dr. Kai-fu Lee's "Be the Best Oneself", so that everyone can understand that the ladder of success is execution; Cooperation and communication is an effective way of teamwork; Studying hard is a process of lifelong benefit; At work, we should try our best to cultivate our own initiative and achieve success and happiness.
Learn from Mr. Wang Zhongqiu's "details determine success or failure", and guide everyone to pay more attention to details, think more about details, start from scratch, do every little thing in the work with a serious attitude, and treat every detail with a serious and responsible attitude. Through the study and inspiration of good books, we can stabilize the psychology of personnel, improve their cultural quality and enhance their competitiveness.
In addition to sharing good books, we also carry out multi-level training according to different situations, such as pre-job training, so that employees can understand their job responsibilities; On-the-job training to improve employees' service skills; Cultural knowledge training, improve the cultural literacy of employees, and integrate with the cultural atmosphere of kindergartens; Safety knowledge training to improve employees' awareness of safety responsibility and their ability to deal with emergencies; Training in policies and regulations, learning relevant laws and regulations of kindergartens, and enhancing legal awareness. Through these trainings, employees' professional awareness and professional identity can be improved, which is conducive to mobilizing their subjective initiative and increasing the centripetal force of logistics work.
(2)? People-oriented service? To realize the function of educating people.
Kindergarten logistics management service is centered on teaching, scientific research, teachers and students. The quality of service and satisfaction will have a certain impact on the emotions of teachers and students. As logistics personnel, we must firmly establish? Service first? The concept of.
First of all, we should learn to put ourselves in the other's shoes in service. Longing for sincerity is what every teacher and student wants, so we should give priority to sincere service and smiling service. Secondly, learn to communicate in the process of service, communication is an important part of management service, and the same work will also lead to dissatisfaction among teachers and employees because of blunt attitude. In communication, we should combine reason with reason. In some unreasonable situations, we should be rational and emotional, learn to communicate properly, coordinate flexibly and do a good job.
? Love? Refers to feelings, kindergarten teachers and employees are influenced by school culture, and they are most eager for fairness, justice and rationality in their work, so logistics personnel must serve teachers and students with feelings; ? Why? The emphasis is on the rule of law and principles. Some employees may have some unreasonable demands. They should be good at persuasion and communication, explain policies, and do it? Is it reasonable? Blending makes the work both legal and reasonable. The specific approach is:
1. Create a harmonious campus and realize environmental education.
A harmonious, tidy and beautiful campus is a kind of enjoyment. Studying and living in such an environment will definitely get twice the result with half the effort. As a logistics department, we should attach importance to this work, start from the whole campus, cooperate with relevant departments to design the overall pattern of the campus and do a good job in campus greening; From the aspects of logistics office space, canteen, etc., it is clean and tidy, the system is on the wall, the working procedures are clearly marked, the operation is standardized, and a comfortable educational atmosphere is created.
2. Advocate civility and conduct education.
Logistics personnel should be polite, enthusiastic, patient and considerate in their daily work, establish a service time limit system, and solve the difficulties of teachers and students in time within the specified working days. In this way, a good image will be established among teachers and students, which will set an example and achieve the effect of behavior education.
3. Cultivate logistics culture and realize cultural education.
Logistics culture is an important part of campus culture. Therefore, on the one hand, around the rich content of logistics work, we should unite with relevant departments to publicize logistics culture, such as campus energy-saving theme of saving water and electricity, canteen theme, campus beauty (greening) theme, infant health knowledge education theme and so on. , and determine several themes for publicity every year, combined with the introduction of relevant management systems, so that the logistics management system is deeply rooted in the hearts of the people.
Second, the system is rigorous and the financial norms are rigorous.
Financial work has strict legal requirements. Financial work should be subject to rigid management. By formulating and perfecting the financial system, it is authoritative and binding, relying on managers at all levels to follow the rules and regulations, and implementing the rules and regulations with strong execution, thus standardizing the financial management order and providing conditions for teachers, students and employees to work, study and live.
In the financial system, it is clear that accounts need to be settled every day and every month, and there is a financial budget and settlement every semester. Once the financial budget is discussed and approved by the board of directors of the kindergarten, it must be spent in strict accordance with the budget to ensure the planned and rational use of kindergarten funds. Public reimbursement procedure: personal signature (with proof of reimbursable expenses)? Department audit signature? The logistics director reviews and signs? Director for approval? Financial review? compensation
No one has the privilege of reimbursement. The director's reimbursement needs to be reviewed and signed by two deputy directors; The reimbursement of the deputy director needs to be reviewed by another deputy director, and the reimbursement can only be submitted after the director has passed the review. On-the-job management has realized the functions of standardization and guarantee, justice and fairness, high speed and high efficiency.
Third, the details of the scheme, value for money, value for money.
Kindergarten property can be divided into: real estate, fixed assets, consumables and food. According to different properties, detailed management requirements are formulated and rigid management mode is adopted. The maintenance of real estate needs to be strengthened to ensure safety and long-term utilization; The above items within 500 yuan are classified as fixed assets. Conduct an inventory of assets every semester to identify users and custodians. If there is any damage or loss, strictly follow the kindergarten property management system and update assets according to procedures; A strict picking system should be established for consumables. At the beginning of each semester, according to the general use of classes and departments last semester, a certain number of various daily necessities are distributed. If additional subscription is required, an application must be made according to the purchaser. Department audit? Does the logistics director approve it? Go to the asset manager to register and go through the formalities, count and rank the consumption amount of consumables in each class and department every semester, and set up a saving award;
Food and regular distribution units sign distribution contracts, conduct market research and price interviews twice a month, find price anomalies, promptly point out and ask distribution companies to adjust and correct them, and make statistics and accounting on food consumption every month. If the amount fluctuates abnormally, the canteen administrator needs to make a reasonable explanation, and the distribution company will determine it through bidding every academic year.
The procurement of goods is also strictly managed, and the procurement procedure is defined as: department application? The asset officer will conduct a preliminary review and summarize it into a purchase list (including name, specific requirements, unit price and total purchase price)? Director of logistics audit? Did the Garden Council discuss and approve it? Purchasing. The procurement process shall be carried out in strict accordance with the system, and two people shall travel under 2000 yuan (the buyer and the logistics director shall arrange a buyer at random); Three people (the buyer, one of whom is the purchasing and logistics director) with more than 2000 yuan will ensure that the purchased goods are worth the money, meet the needs of the buyers, and are inexpensive.
Fourth, pay attention to details and improve the quality of safe medical care.
? Young, young, young? Guide the kindergarten logistics staff to carry it all the time? Love, carefulness, patience, responsibility, perseverance? Take part in work. ? Love? It is the basic literacy that every kindergarten teacher must have. Without it, it is difficult to do the following. Four hearts? ; ? Be careful? Be able to find and solve problems through careful observation in many complicated "logistics affairs management";
? Patience is to face all the work in kindergarten without impatience, calm down and deal with it seriously; ? Responsibility? Responsible for children, parents and posts, and complete their work; ? Perseverance? In the face of the repetitive work of kindergarten logistics management day after day, we should persevere, constantly innovate and creatively carry out our work.
In terms of safety management, by signing a safety responsibility letter with everyone, employees' safety awareness is improved and everyone's safety management responsibility is clarified. Plumbers are security personnel in the whole park. Once a week, they inspect all public facilities and equipment in the whole park, investigate and deal with potential safety hazards in time, and make registration. Park health care doctors and logistics directors will conduct spot checks. If problems are found, remember that the security inspector's work is not in place once. Class and department personnel are responsible for the safety inspection in their respective areas. If there is a problem, it is not reported, and the safety work is not in place once.
Security guards are responsible for the safety of people entering and leaving, and for night inspections. Each key road section has a patrol register to ensure that the patrol is in place, and the park leaders randomly check the night surveillance video. Refined management ensures that there are no security loopholes and dead ends in kindergartens.
Health management also pays attention to details. The responsibility for health work lies with people, and everyone has a clear health responsibility area and specific health standard requirements. Through the examination and grading by health care doctors and the spot check by the kindergarten leaders and the chief executive on duty, the environment is ensured to be dust-free, scale-free, cobwebs-free, the windows are bright and clean, and things are neatly arranged, so that the kindergarten can truly become the children's garden and paradise.
In the management of children's health, kindergarten health doctors and class teachers carry out daily morning check-ups at the whole park and class level, deal with problems in time when they are found, and isolate kindergartens. In the season of frequent childhood diseases, we should disinfect every day, give preventive medicine to every child, introduce correct parenting knowledge to parents through regular health promotion, control the incidence of each class to a minimum, and improve the overall attendance rate.
In the aspect of canteen diet management, in order to ensure that children are well nourished and eat well, a three-level audit system of substitute recipes is adopted. According to the children's daily nutritional needs, combined with the seasons, the garden health care doctors try to choose seasonal dishes to make recipes and submit them to the canteen administrator for review to ensure that they can be made according to the recipes;
Then submit it to the logistics director for review to see whether the dishes are reasonable and whether the basic requirements such as one egg, one glass of milk, coarse grains, vegetables, fruits, bean products, meat and fish are really implemented; Finally, it is deliberated and approved collectively at the committee meeting every Thursday morning, signed by the health care doctor, canteen manager and logistics director, and implemented after publicity by parents, so as to ensure scientific catering, diverse and interesting meals and increase children's intake.
In order to better serve parents and children, a diet questionnaire is distributed to classes every week to find out the satisfaction of each class with food collocation, food quantity, cooking and food delivery. Every semester, parents are investigated by food questionnaires and discussed by parents' committees, and opinions and practical menus are widely collected to continuously enrich children's recipes and ensure the food quality in kindergartens.
With the growth of people's material needs and spiritual needs, the demand of society for logistics services is getting higher and higher, and it is difficult for a single rigid management or flexible management to achieve the ideal effect of logistics quality services. Therefore, in logistics management, we should organically combine rigid management with flexible management, learn from each other's strengths, learn from each other's strengths, and combine rigidity and flexibility to maximize the management effect.