1. Obey the work arrangement of the cashier at the front desk, and provide first-class reception service for the guests according to the prescribed procedures and standards.

2. Seriously do a good job of handover, put forward the unclear places in time, hand over the petty cash shift, and do not collect the accounts if the accounts are unclear.

3. Do a good job in preparing for the handover, carefully check whether the computers, printers, calculators, money detectors, credit card POS machines, business card printing machines, scanners and other equipment work normally, and do a good job in cleaning and maintenance.

4. Master the room status and room conditions, actively and enthusiastically publicize the room, understand the pre-departure guests scheduled for the day, confirm their payment methods, and ensure the accuracy of check-in and checkout.

5. Quickly and accurately handle the check-in, room extension, room change and check-out procedures for the guests, and take the initiative to explain the house price to the guests when opening the room to avoid misunderstanding. It is necessary to do the guest verification procedures and check-in registration.

6. Accurately and skillfully collect guests' cash and checks, print all kinds of bills for guests, settle accounts for guests in time and accurately, and issue invoices according to the reasonable requirements of guests.

7. Be familiar with the relevant knowledge of the hotel and strictly abide by various systems and operating procedures.

8. According to the room status report sent by the housekeeping department, check it carefully to keep the most accurate room status.

9. Produce and submit various reports.

10. Cash in daily income must be paid in long and supplemented in short, and cannot make up for each other.

1 1. Effectively implement the foreign exchange management system, do not bring or exchange foreign exchange without permission, and be responsible for supervising employees to abide by the foreign exchange management system.

12. Provide the required information for the guests, and help them to solve various needs in a warm, thoughtful and meticulous manner.

13. Cash and bills received every day must be checked with bills, and different bills should be put into payment bags separately.

14. Properly handle guest complaints. If it can't be solved, ask the superior supervisor in time.