In order to regulate the operation of catering enterprises, protect the legitimate rights and interests of consumers, and promote the healthy development of the catering industry, in conjunction with the relevant laws and regulations, has formulated this approach.
Article I. Scope of application
In the city engaged in catering business hotels, restaurants, restaurants (restaurant chains), bars and other businesses are applicable to this approach.
Article integrity
Catering enterprises should comply with relevant state laws and regulations, strengthen cost accounting, the establishment and improvement of the price system, compliance with professional ethics, good faith, consciously maintain the image and reputation of the enterprise.
Article III Staffing
Catering enterprises should be equipped with a full-time (part-time) price officer, responsible for the price management work of the enterprise.
Article IV Marked Prices
1, according to the State Planning Commission "on the implementation of commodities and services marked price regulations", the catering enterprises must have a conspicuous price plate or a well-made price book.
2, catering price book must be marked on the title page: the address and telephone number of the higher management; where the district (county) of the price supervision and complaint department's telephone number, address and so on.
3, dishes pricing should include the name, specifications (large, medium, small, example pots), pricing units, sales prices and other items. Fresh, seafood dishes, "price", in kind or price book must be marked on the actual price of the city.
4, snacks and snacks should include: name, specifications, pricing units, sales prices, in the specifications column also need to indicate the number of units.
5, zero cup of wine, homemade drinks in addition to labeling the name, specifications, pricing units, sales price, but also to indicate the capacity of each cup.
6, takeaway snacks, snacks, boxed lunches, fast food can be listed price.
Article V Service Charges
Catering enterprises all service items and charges should be made clear to consumers, and should provide services in line with the charges.
1. Catering enterprises can charge a certain service fee according to the market positioning and state it in the title page of the price book.
2, videotaping electricity, rental projector or playback, etc., catering companies can negotiate with consumers to charge the relevant fees.
3, catering enterprises to provide tea should seek the consent of consumers, and can be based on the variety and quality of tea to determine the price of charges.
4, the booking of banquets business can be charged no more than 20% of the total amount of the deposit, booking and change should be agreed in writing, and the issuance of vouchers.
Article VI Provision of lists
1, all types of catering enterprises with dine-in catering services, should take the initiative to provide consumers with consumer services settlement lists, in the consumer to confirm that the settlement list is correct before the collection and issuance of tax invoices.
2, the consumer settlement list should be truthfully written dishes, snacks, soups, wine, beverages, tea, fruits, towels and other items of the name, unit, quantity, discounts and total amount. Items that have not been clearly marked shall not be counted in the consumption settlement list. The settlement list needs to be labeled with the name of the enterprise, the date and time of consumption, as well as the telephone number for complaints.
3, set the minimum consumption standards of food and beverage enterprises, should be in a conspicuous position to indicate the content of the minimum consumption and standards, and to provide consumer services before informing consumers.
Article VII Compensation
Catering enterprises occurred dish quality problems, consumer complaints, after investigation, should take the initiative to apologize, and for its replacement of the same quality standards in line with the dishes, but also at the original price refund. Consumers because of health damage to the meal, the relevant authorities to identify the truth, catering companies should give appropriate compensation.
Article VIII of the industry agreement
1, catering enterprises should decline consumers to bring food and drinks (including alcohol, beverages) into the restaurant, bar and other places of business, and set up notices in a conspicuous position.
2, catering enterprises agree to consumers to take out food, alcohol, charges for service charges, should be expressed in the title page of the price book, and to inform the consumer before providing services, shall not be exempted from food hygiene responsibilities arising from the take-out of food, alcohol.
3, the catering company waiters have the obligation to timely discourage consumers from drinking too much alcohol to prevent drunkenness. Consumer drunkenness caused damage, catering enterprises can claim compensation.
4, the consumer booked dishes, snacks, moon cakes, cakes, etc., the shelf life of the consumer did not receive as a waiver of booking, catering enterprises can no longer return the deposit.
5, catering enterprises are not responsible for the consumer's valuables, but the waiter should remind consumers to keep their own belongings. Conditional catering enterprises should be equipped with clothing sets, to provide convenience for consumers.
Article IX Supervision and Inspection
Shanghai Catering Industry Association is responsible for the implementation of the catering enterprises to carry out inspection and supervision of the implementation of this approach.
Article X. Consumers and the operator of the dispute shall be compensated, can be directly with the operator or through the catering industry associations and operators to negotiate a solution, can be to the Commission for the Protection of Consumers' Rights and Interests or to the administrative departments of the complaint, according to the two sides agreed to arbitration arbitration agreement to the Shanghai Municipal Arbitration Commission for the application of arbitration, but also to the people's court directly to the lawsuit.
Article 11 If these measures are inconsistent with the relevant state laws and regulations, they shall be implemented in accordance with the relevant state laws and regulations.
Article 12 The Shanghai Catering Industry Association is responsible for the interpretation of these measures. From October 1, 2008 shall come into force.
Shanghai Catering Industry Association
October 2008
Address: Room 712, Youyi Building, No 26 South Sichuan Road (at the intersection of Yan'an Road, South Sichuan Road)
ADD:Room 712 No 26 SiChuan Road(S),ShangHai
Phone (TEL): 021-63739102, 63287513
Fax (FAX): 021-63736190
Zip (ZIP): 200002
E-mail: chsra@126.com
Transportation: 71, 127, 17, 11, 932, 926, 65, 55, etc.
See if this is it, if not, call and check with the Shanghai Restaurant Association