ask the identity of the visitor:? May I have your name, please? Could you please tell me your surname? 　　What company are you from? What company are you from? 　Could you tell me what company? you are representing? Can you tell me what company you represent? & shy; If you meet an old friend, you can say: What brings you here? What brings you here? Asking whether to make an appointment and the purpose of the visit? Do you have an appointment? Do you have an appointment? 　　Would you give me your business card? May I have your business card? 　　And can I ask what you wish to see him? about? May I ask what you want to see him about? Let the guest wait a moment: I'll see if he is available. Please let me see if it is convenient for my boss. Would you please have a seat and wait for a few moments? Would you please sit down and wait? A moment. Pour tea for the guests and treat them politely: Would you like coffee or tea? How do you like your coffee? Do you want coffee or tea? What kind of coffee do you want? Take the guests to the manager: please have a seat, Mr. Jones and Mr. Smith will see you in few minutes. Please sit down. Mr. Jones and Mr. Smith will arrive in a few minutes. Mr. Chen is expecting you. I'll tell him that you're here. Mr. Chen is waiting for you. I'll tell him that you have arrived. 　Would you come this way, please? Please come with me. Politely refuse guests to visit: Mr. Chen is occupied at the moment and wants to know if your business is urgent. Mr. Chen is busy. Is your business urgent? 　　He may? want to get in touch with you in the future. Would you leave your card? He wants to contact you later. Would you please leave your business card? Be sure to fight for opportunities for yourself: I'll take just a few minutes of his time. I just need to take up a few minutes of his time. 　I'd prefer to explain that to him? Directly. I think I'd better take you there in case you get lost. Reception: The? tea? party? Begins at 7 o'clock. The tea party will start at 7 o'clock. 　　How's the party, Mr. Taylor? How was the party, Mr TAYLOR? The celebration will be as soon as the minister arrives. 　Our General Manager can't be here today, so I'm speaking on? his? Behalf. Our general manager can't attend the meeting today, so I'll speak on his behalf. We are going to show you the town while you're here. We will accompany you to visit the city during your stay here. 　Do you have any place in mind you wanted to go in our town? Is there any place in this city you want to see? 　What would you like to do this morning? There is nothing scheduled before lunch. What do you want to do in the morning? There are no activities on the schedule before lunch. Is there anything planned for tonight? What are your plans for tonight? 　Have you anything in mind you'd like to do? Do you have any plans? We'll visit a school in the afternoon as you proposed. According to your proposal, we will visit a school in the afternoon. I think it'd be better for me to take you there so that you won't get lost. I think I'd better take you there in case you get lost. & shy; Say goodbye to the guest after the activities. First, tell him that the ticket for departure has been arranged: We had reserved you two first class seats on the plane leaving Shanghai for Hong Kong at 11: 11 a.m. on Monday March 21. We have booked you two first-class tickets from Shanghai to Hong Kong at 11 a.m. on Monday, March 21th. Welcome to come again next time: if you would be kind enough to let me know in advance the date and approximate time of any intended visit, I will make arrangements to be on hand to receive you. If you are informed of the planned visit date and approximate time in advance, I will personally receive you. Are you satisfied with our reception? If you have any complaints to make about our service, we will be quick to make adjustments. If you have any dissatisfaction with our service, please raise it and we will adjust it soon. Reception As the secretary of the company, do you always have some reception work to do? Treat the visiting guests with services that make them feel at home, and the language should be considerate, showing your enthusiasm and thoughtfulness everywhere: when the guests arrive, ask about the trip: Mr. Taylor, it's indexed a pleasure to make your acquisition. Welcome to our? Mr. company. TAYLOR, it's a great honor to meet you. Welcome to our company. 　Did you have a good trip？ How was your trip? I hope you'll have a pleasant stay here. I hope you will enjoy your stay here. I hope you've enjoyed your stay in Hangzhou. I hope you have a good time in Hangzhou. We'll do our best to make your stay here a pleasant one. We will try our best to make your stay here comfortable. 　You must be? very? tired after such a? long? Journey. You must be tired after such a long journey. Since the guest is tired, please arrange for him to go to the hotel: We had reserved one single room with a private bath for you. We have reserved a single room with bath for you. Your room is 1118. We'll take the elevator up. Your room number is 1118. Let's take the elevator. You will find room 211 at the end of the correlator. You can see room 211 at the end of the corridor. This way, please. This way, please. 　Come with me please! Please follow me. If it is a foreign guest, ask him if he can speak Chinese. 　Do you read Chinese? Can you speak Chinese? 　What language do you speak? What language do you speak? After arranging the accommodation, lead the guests to dinner: Would you like a cup of coffee? or tea? Would you like a cup of tea or coffee? 　Do you want anything to drink? What would you like to drink? Help guests: If there's anything you'd like to know, don't hesitate to ask. If you want to know anything, just ask. If I can do anything for you, please don't hesitate to let me know. If there is anything I can do for you, just let me know. I'm glad to be of help to you. I'm glad to be of help to you. 　Are there any questions you'd like to ask before we leave ? Do you have any questions before we leave?