Yang Jianxin, the national expert training instructor of the hotel

Personal profile: Tutor: Yang Jianxin, born in Hangzhou.

→ Chairman of China Development Strategy Promotion Research Association;

→ Researcher, China Hotel Management Institute;

→ Consulting experts and consultants of China Hotel Management Training Center;

→ Expert Professor, School of Hotel Management, Yiwu Technology and Business University;

→ Doctor of Hotel Management, Cornell University, USA;

→ the first person to research and develop "Happy Work Management Law", "Modern Hotel Personalized Management and Service Consciousness Innovation" and "3+1 Hotel Management Quality Training";

in 2116, he was awarded the honorary medal of outstanding general manager of tourist hotels for 21 years by the National Tourism Administration;

→ winner of the title of 111 famous teachers in China Lecture Hall ...

Teacher Yang Jianxin has been engaged in hotel work for 21 years, starting from restaurant waiter, room attendant and front desk waiter, to foreman, supervisor, manager, assistant general manager and general manager. We are well aware of the important role of people in hotel management, and have taken the lead in the evaluation and assessment of hotel service quality in the management of national tourist hotels, and achieved fruitful results. According to the development of hotel industry in different periods, in the mid-1981s, it was a transitional period from planned economy to market economy. At first, experience management was eliminated and scientific management based on system management was introduced. In the early 1991s, with the further opening of the market economy and the liberalization of the nature of labor and employment and the distribution system, the management of the light system has not adapted to the situation. On this basis, behavioral scientific management was introduced in time, that is, in the management of employees, the human touch should be integrated on the basis of system management. With the infiltration of "IT" information technology in hotels, Mr. Yang initiated management science, which doubled the benefits of hotels that had served consultants and trained.

During her work at Holiday Inn in the United States, Mr. Yang made a full study of The Hierarchy of Human Needs written by the famous American psychologist Mr. Maslow, and combined with the national conditions of China, she uniquely applied the five levels to the management of people-employees and guests, which is unique in the management of tourist hotels.

Mr. Yang put forward the iron law of hotel sales by using his years of working experience in the hotel, namely, "Only sales can make profits", and "Every employee in the hotel should do his own job well and serve every guest attentively, which is the best sales of the hotel".

With the transformation of hotel enterprises to private capital, Mr. Yang took five years to work in private hotels and worked out a set of management methods for hotels in private enterprises. Especially in the aspect of saving hotel expenses, a three-star hotel can save at least 2 million yuan in costs and expenses every year, which is lazy to survive and develop in the fierce market competition in the era of small profits.

At the same time, Mr. Yang devoted himself to studying the reasons why professional managers in contemporary China find it difficult to show their talents, gain a foothold and have a "short life". Teacher Yang is willing to pass on the secret recipe to every manager who is interested in galloping in the workplace.

Since August, 2113, I have been invited to join the Institute of Economics of Chinese Academy of Sciences, Tsinghua University, Zhejiang University and Fudan University, and devoted myself to studying the medical record diagnosis, crisis management, sustainable development, how to get rid of the growing troubles of family businesses, how to upgrade their brands, how to build corporate culture, how to gain a foothold and transform small and medium-sized enterprises in China into large enterprises, and how to reduce expenses into profits. These latest management innovation research achievements are in enterprises.

Teacher Yang is good at the following courses: 1. Modern Hotel Construction Management 2. Hotel Culture 3. Hotel Team Building 4. Hotel Crisis Management Plan Building 5. Hotel Practical Business Etiquette 6. Career Simulation Training 7. Job Rotation Training 8. Modern Hotel Marketing Innovation 9. Hotel Management 11. Hotel Service 11. Hotel Front Office (Guest Room, Catering) Management and Service 12. Hotel Cost and Expense Management 13. Customers. Analysis of various cases of hotels 16. How to effectively handle complaints from guests 17. Management art 18. Communication skills 19. Sales art 21. Sales skills 21. How to deal with guests 22. How to be a hotel supervisor 23. Reasons, effects and how to prevent staff turnover in hotels 24. Hotel management and employees' happy work law 25. How hotel managers dance with owners 26. Olympic Games and hotel Olympic economy 26. The root of the lack of hotel executive power and the ways to improve it. 28. How to build the best employers and loyal employees. 29. Unqualified managers must be eradicated. 31. Beyond employment, create a win-win situation-the game between employees and bosses. 31. 15 kinds of mistakes that hotel managers often make. 32. The changing leadership and management characteristics of the hotel industry. 33. The innovation of personalized hotel management and service awareness in modern enterprises. 34. The "3+1" hotel quality management training method and other courses.

The "Happy Work Management Method", "Modern Hotel Personalized Management and Service Consciousness Innovation" and "3+1" Hotel Quality Management Training Method initiated by Yang Jianxin, a well-known expert training instructor in domestic hotel management, are currently giving lectures and preaching in various hotels across the country. The specific contents of "3+1" hotel quality management training include:

1. Unannounced visit to hotel quality: According to the hotel training requirements, experts will go to the hotel for 24-hour unannounced visit inspection.

2. quality discussion: experts will give feedback on the inspection results after the unannounced visit, and conduct a special quality management discussion with hotel management personnel in combination with the hotel quality status quo.

3. quality analysis report: after the training, the experts will organize the unannounced visits, analysis of problems and improvement measures into written materials and submit the quality analysis report to the hotel.