gfd requirements system? A, work must be in accordance with the provisions, work clothes, work shoes, wearing a number plate, unified hairstyle, only allowed to wear flesh color. (black sock male employee)? Waitress: Wear light make-up when going to work, no heavy make-up, long hair should be rolled up, short hair should not exceed the shoulders, stay in the sea no more than the eyes, hair should not be dyed, and exaggerated hairstyle should not be combed. ? Waiter: No hair dyeing, no beard and frequent shaving. ? Four, no long nails, no colored nail polish. No strong perfume is allowed. ? 5. Bracelets, earrings, necklaces and other accessories are not allowed to be worn during working hours. ? Six, work clothes should be clean, no oil stains, no wrinkles. ? Seven, before going to work are not allowed to eat garlic, green onions, betel nuts and other irritating, smelly food, can not eat things with high alcohol content, drinks. ? Eight, can't do unsightly actions in front of guests, such as scratching, picking nose, digging ears, combing hair, picking teeth, yawning, etc., and sneezing should be properly covered. ? Nine, check the appearance, the instrument should go to the bathroom or a remote place that the guests can't see. ? Ten, who violates the above provisions of a deduction of 5 yuan, again deducted half a day off, three times deducted a day off. ? Health work system? A. personal hygiene? First, take a bath frequently, change clothes frequently, wash your hair frequently, no dandruff, and no peculiar smell in your body. ? Second, the work clothes should be washed and changed frequently, and there should be no oil stains, wrinkles and peculiar smell. ? Third, wash and dry after urinating. ? B, regional health? A, the ground without sundry, tables and chairs in neat and beautiful as required. ? Second, the desktop is free of oil stains and dust, and the tableware is free of damage, oil stains, dust, water drops and tea stains. The tableware must be disinfected. ? Third, the workbench should be clean and tidy, the items should be placed in accordance with the requirements, and the trays and kettles should be clean and free of stains. ? Four, no littering, no spitting. To pick up the ground debris, pay attention to public health. ? Five, doors and windows, walls should be kept bright, no dust, no oil stains, no cobwebs. ? Six, the bathroom should be kept clean, tidy, no smell, sanitary tools in order. ? Seven, each team health shards all-in to people, send someone to take turns on duty every day, keep clean. Clean up every Saturday. ? Eight, in violation of the above provisions, depending on the seriousness of the penalty 5-21 yuan. ? Labor discipline? First, arrive at the post ten minutes in advance, change your work clothes and check your appearance and appearance. ? 2. Stand up regularly during working hours. Do not lean against walls or chairs. Do not get together to chat. Stand up regularly in your own area at work time and greet guests with a smile. It is forbidden to use the workplace as a rest place, and offenders will be fined 5-21 yuan at a time. ? Third, when you meet guests and bosses, you should take the initiative to say hello and nod, and you can't turn a blind eye. Offenders will be fined 5-21 yuan at a time. ? 4. When the guests come, say welcome, and pull up your chair to give up your seat. Please use polite language in the service process. Guests should thank them for paying the bill. When they leave, they should see them off. Please walk slowly and sincerely welcome the guests to come next time. Use polite language (seeing them off at the door). Offenders will be fined 5-21 yuan once. ? 5. Don't quarrel with the guests, remember that the guests are always right, and don't ask for items and tips from the guests. If the guests don't pay the bill due to attitude problems, the losses caused to the hotel shall be borne by myself. Depending on the seriousness of the case, a fine of 21-211 yuan will be imposed. ? Six, pick up the guest items must be handed over to the bar or the next higher level leadership custody, and get in touch with the guests as soon as possible, are not allowed to leave hidden, for existing. Once found, a fine of 21-211 yuan will be imposed at your own risk. ? Seven, in case of more guests, shall not leave without permission. If you leave your post, you should report it to the foreman (including going to the bathroom), and the foreman can only leave after arranging personnel to fill the post. Otherwise, I will bear the consequences, and I will be fined 21 yuan/each time. ? Eight, are not allowed to run in the restaurant, are not allowed to shout in the restaurant, box, public * * * places, talking loudly, offenders depending on the seriousness of the penalty 1-5 yuan. ? 9. Do not go on strike, or gather in groups of three or five to make trouble. It is strictly forbidden to disclose the business secrets of the hotel to outsiders or damage the image of the hotel. Offenders will be dismissed. ? Ten, employees must attend the briefing and the usual business training, offenders a fine 5 yuan. ? 11. Obey at any time at work, put forward opinions after work, and do not argue with leaders in public, otherwise, depending on the seriousness, a fine of 51-111 yuan will be imposed, and a written review will be made at the class meeting. ? 12. You are not allowed to eat during working hours, and you are not allowed to eat or use food from hotels or guests without permission. Offenders will be fined 51-211 yuan, and those with serious circumstances will be expelled. ? Thirteen, no bags into the workplace, offenders fined 5-21 yuan. ? Fourteen, are not allowed to stay in the hotel after work, offenders will be fined 5 yuan. ? 15. Be familiar with the business knowledge, know the dishes and drinks served every day, and memorize the menu and wine list. If the guests are dissatisfied due to the unfamiliar business, they will be fined 5-51 yuan for the first time and trained for three days (excluding wages), and the losses caused will be borne by themselves. ? 16. Mandarin must be used during working hours, and offenders will be fined 1-5 yuan at a time. ? Seventeen, not allowed to take advantage of his position to write down the food used by the guests, once found, a fine of 51-111 yuan. ? 18. It is not allowed to mislead guests by recommending only wine with corkage fee. Once found, they will be fined 11-51 yuan depending on the seriousness of the case. ? Goods management system? 1. All the hotel equipment and facilities shall not be taken privately or used privately. Those who take hotel articles privately shall be fined 51-111 yuan/time. ? Two, are not allowed to use the guest tableware to drink water and eat, found a fine 5 yuan. ? Third, the waiter can't turn on the air conditioner for private use at will. After the guests leave, they should immediately turn off the air conditioner, lights and TV. Otherwise, they will be fined 5-21 yuan. ? Four, every day must check whether the air conditioner, disinfection cabinet, lighting, toilet sewer, TV, gas cooker switch work normally, if there is any abnormality, immediately report it to the foreman or supervisor to arrange someone to repair it. ? 5. If it is known that something can't be used, you can't use it by force, otherwise the consequences will be borne by yourself. ? Six, before coming off work, you must check whether the switches of all electrical equipment are turned off and whether the doors and windows are closed. If the foreman checks that the switches of electrical equipment are not turned off in a certain area, the waiter in this area will be fined 21 yuan/time, and the losses caused will be borne by himself. ? 7. The waiter shall properly keep and use all the articles distributed by the hotel to the waiter. If there is any damage or loss, the waiter shall compensate according to the price or restore it to its original state. ? Eight, if it is found that the hotel equipment and facilities are intentionally damaged, it will be severely punished and dismissed. ? 9. If the guest damages the hotel articles, he should also claim compensation. But the tone should be euphemistic and not rude to the guests. ? Ten, a monthly inventory of work equipment, furniture and hotel facilities. The loss and compensation scheme shall be implemented according to the specific situation. (further notice)? What is the job responsibility and reward and punishment system of the vegetable delivery staff? First, dress according to the regulations, make preparations before meals every day, and check whether the items needed for meals are complete. If it is not complete, it should be supplemented immediately. If so, the responsible person shall bear the consequences and losses caused in the process of eating. ? Second, memorize the seasoning list of all kinds of dishes; Memorize the single number and box position; Memorize the order, serving time and serving order. If you follow the wrong ingredients, remember the wrong table position, serve the wrong dishes, delay the order, and reverse the order of serving, the losses and consequences caused shall be borne by the responsible person, and a fine of 5-21 yuan will be imposed. ? Third, attend the pre-class meeting in time, memorize the contents of the class meeting, and actively cooperate with the waiter. ? Fourth, complete all tasks arranged by superior leaders. ? Five, resolutely control the food hygiene, so that stale and spoiled food is not on the table, and offenders will be fined 51-111 yuan. ? What are the job responsibilities and reward and punishment system for greeters? First, observe the commuting system, arrive at work ten minutes in advance, and do not be late or leave early. ? Second, dress according to the regulations and make up lightly. When serving guests, you should be polite, warm and generous, have a pleasant attitude, smile, use polite language and bow in parallel. ? Third, take the initiative and enthusiasm to pull the door for every guest and passerby who comes in and out. Offenders will be fined 1-11 yuan depending on the seriousness of the case. ? Fourth, attend the pre-shift meeting and the usual business training in time, and obey the leadership. ? Five, understand the daily guest dining situation, and make records, familiar with each box, table number, location, enthusiasm and correctly guide the guests in place. If there are complaints from guests about taking the wrong box or attitude problems, they will be fined 5-21 yuan each time, which will be doubled twice. ? Six, memorize the names and units of regular customers, and address the guests warmly and accurately, and offenders will be fined 21 yuan/time.