First, under the influence of off-season, major festivals and natural bad weather, when there is a shortage of vegetable supply in the market, it will voluntarily undertake the emergency supply task of vegetable varieties and quantities issued by the Municipal Agriculture Committee.
Two, to ensure that in the process of vegetable production, strictly abide by or implement the provisions on the quality and safety of agricultural products, and never use prohibited pesticides; Vigorously promote the application of green pest control technology. Actively promote the use of biological agents and new pesticides with high efficiency, low toxicity and low residue; Strictly abide by the pesticide safety interval system; Resolutely ensure that the self-inspection rate of each batch of listed vegetables is 100%, and the qualified rate of pesticide residues in listed vegetables is 100%, so as to ensure the quality and safety of listed vegetables.
Three, to ensure that more than 50% of the vegetables produced in the base are supplied to the local market in Changsha. If the task can't be completed by then or the sampling inspection of pesticide residues is unqualified, we will voluntarily give up the production subsidy and accept the' punishment' of relevant departments. Hereby promise!
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date month year
Commitment Letter of Tianjin Vegetable Distribution Company on Quality Service of Pinle Songsong
As a member of the emerging vegetable distribution industry in Tianjin, Tianjin Vegetable Distribution Company Pinlesong takes serving Tianjin Xiaowei Hotel as the starting point, aiming at delivering fresh vegetables to customers, and ensuring the low price of delivered vegetables. I hereby promise our customers:
First of all, make a cautious commitment to our cooperative customers:
1, in strict accordance with the national food hygiene standards;
2. Run in strict accordance with ls0900 1:2000 quality management system;
3. Strictly fulfill the terms of the contract, ensure the quality and quantity, and serve attentively;
4, resolutely ensure the quality of food, and never violate the rules (such as using all unqualified food and raw materials);
5. Keep the price and quality of vegetable distribution stable, and strive to maintain customer satisfaction at a reasonable level;
Second, customer complaint channels
1. Our after-sales service personnel will call customers regularly or visit them in person to get their latest opinions and suggestions, at least once a week.
2. Set up a complaint port on the company's website, which is responsible for registering customer complaints, giving immediate feedback to the management, and following up the improvement progress and results.
Third, customer complaint handling methods
1. Our company will reply orally (face to face) or in writing to the complainant's complaint about the rectification measures, rectification period and progress according to the nature of the customer's complaint.
2. If the problems complained by customers can be improved immediately, they must be completed within one working day (depending on the specific situation, whichever is the earliest). If it cannot be improved immediately, the reason is unknown, the operation is difficult or the customer complaints from other departments may be involved, the company management manager will hold a meeting with customers and after-sales service personnel to determine the crux of customer complaints, countermeasures and feasibility.
3. The management department of our company will conduct a customer satisfaction survey once or twice a month, make a detailed rectification plan according to the actual situation, and supervise the on-site compliance.
Tianjin vegetables delivery pinlesong company
2015 65438+February 25th.