Time flies. My internship period has already passed in a blink of an eye, and I am about to become a regular employee. How to write the internship report? The following is the "summary model essay of hotel front desk employment" compiled by me for your reference only. Welcome to read it. Summary of the work of hotel front desk becoming a regular employee Fan Wenyi

has been in the hotel for x months, and these days are a transition point for me to become a regular employee. Therefore, here is a summary and arrangement of my recent work, and I hope that I can shine more in my future work, and I hope that the hotel will be more prosperous because of my existence.

The hotel industry is new to me before. I don't know anything about hotels except staying in hotels when traveling or going out. Every time I stay in a hotel, the first person who greets me is the hotel front desk. I stayed in many hotels and met all kinds of front desks. According to the size of the hotel, the front desk also has different standards and requirements. Therefore, there is a big difference in the feeling directly given to customers. Although I only know some superficial information, if I think deeply, I will have more or less understanding.

So this time, after thinking, I chose the job of hotel receptionist as a road for my future life. After my constant running around, I finally received an employment letter from our hotel. At that moment, until now, I can't describe my feelings. In short, I am very excited and moved. First, because the hotel is willing to give me this opportunity, and second, I can engage in my favorite career. So I packed all my luggage and walked into the hotel industry without hesitation.

when I first started working, I was a little overwhelmed, and I always felt that my image and language did not well interpret the image of the hotel, so in my spare time, I watched how my colleagues received customers. Observe her expression and movements, learn her attitude and feelings, and gradually, I have done a decent job. Until later, my colleague told me that she even felt that I was more professional than her. I was really happy when I heard it, and it was really the most satisfying and proud thing to get the approval of others. So in my future work, I have been strict with myself. Although I will meet some unreasonable customers, I still sit patiently and explain in a soft voice. Therefore, many things are quietly resolved under my soft grinding and hard bubble. This is also a place where I feel more gratified.

However, for me, the position of front desk has a more difficult challenge, that is, I need to work at night. I am a person who pays more attention to skin care. At first, I found it almost unbearable. I am afraid that staying up late will make my skin worse and I am very anxious. But then I thought about it from another angle. In fact, as long as I take care of my body, all this is not a problem. Besides, I like this job very much, so I put my mind at ease and successfully solved this problem.

There are many challenges waiting for us in our work, but as long as we are patient, we can solve these problems. Therefore, no matter what you encounter, don't be impatient. Only by being rational and gentle, these things will not take so many detours and will be better solved. Therefore, during the three-month probation period, I have seen my own growth, and I believe that the leaders also see it. Therefore, I want to apply for re-employment, and I hope the leaders can give me this opportunity! Summary of the work of changing the front desk of the hotel to a regular position Fan Wener

1. Strive to improve the service quality

Answer every call carefully, memorize the extension number of each department, strictly follow the hotel's instructions to transfer calls and do a good job of confidentiality. When customers visit, I will always pay attention to maintaining a good service attitude and will receive them warmly. Promote hotel culture to customers in a suitable environment, and answer customers' questions skillfully. Be greeted with a smile, be patient and meticulous, and give warm tips. In my spare time, I will strengthen my study of telephone skills and etiquette. Constantly charging yourself to adapt to the rapid development of the hotel.

2. Pay attention to the sanitation and image of the front desk, and remind the health personnel to clean it on time.

Keep the meeting room within their responsibility clean and complete with supplies, and replace the toner cartridges and ink for printers, copiers, scanners and fax machines on time and do a good job of maintenance.

third, do a good job in office supplies warehouse and paper management

take stock of warehouses on time and classify items. Strictly follow the hotel system, so that every item is registered in and out. Check the inventory and good condition of items in time, and report the missing or damaged items to relevant personnel in time.

Fourth, finish the ERP system and all kinds of summary work in time

ERP system is a new thing for me, but I will get familiar with it as soon as possible, including the input of purchase orders and the delivery of office supplies. Various summaries include: monthly office paper records, office supplies requisition table, office supplies inventory table, car kilometers and so on. Summary work is very important. It is a summary of last month and a plan and prospect for future work.

5. Focus on the overall situation, regardless of personal gains and losses

No matter whether it is working hours or vacation time, if the hotel has a temporary task assignment, I will obey the arrangement, actively cooperate with it, and don't find any reason to shirk it. As a member of xx, I will dedicate my strength to serve the hotel. Usually actively participate in the activities organized by the hotel, strengthen the feelings between colleagues and communication between departments. And learn more about the basic situation and business content of the hotel. In order to work better in the future, we will continue to lay the foundation.

The characteristics of clerical work are trivial and complicated. Although the work at the front desk is sometimes trivial, everything must be done seriously. So I will do everything with my heart. Thank you for the teaching of xx and the opportunity given me by the hotel. I will strengthen my study and work hard in the days to come! I sincerely hope that leaders and colleagues can give me more help and urge me in many ways to make greater progress. Summary of the work of hotel front desk becoming a regular employee Fan Wensan

Time flies, and it is the end of the year.

Today, I have been in xx Hotel for more than a year.

I still remember the mood when I first entered xx, a brand-new industry and a brand-new hotel. For me at that time, the hotel was strange and magnificent, and I had little contact with it before that. With a uneasy heart, I started my work as a concierge in xx Hotel with curiosity and excitement. Because of its working characteristics, I quickly integrated into and became familiar with the new environment, and at the same time, I felt at home from the new group while dispelling the anxiety of coming to the hotel. I have learned the spirit and concept of "tenacious, diligent, upright and broad-minded" in xx Hotel, and let me enjoy it for life!

after getting used to and proficient in the work of concierge, X always transferred me to the front desk! This is a job that is completely beyond my ability and education, but before I have to think too much about it, I am intensively involved in the meticulous and tense working atmosphere at the front desk. When I am free, I will ask myself, can I, can I?

of course, the same kind of self-questioning and self-answering is limited to daydreaming.

As the saying goes, "Master leads the door, and practice depends on the individual". The master with excellent ability taught me the essence of the front desk work, and I completed the "leading the door" for x months under the supervision of Master, and what I am about to face is "personal practice"!

so, the mistake is not as expected.

in 21xx, it can be said that I spent the whole first half of the year in fear. The frequency, influence and degree of mistakes buried me deeply. Big mistakes and small mistakes, without considering whether I can accept them, happened one after another. The consequences, although not heavy, will also destroy me black and blue!

at first, I only thought that I was not proficient in operating skills or had not learned enough knowledge, so I asked my colleagues for advice, but it is conceivable that things are far from being as simple as I thought. Secondly, during that time, my health was not ideal, and I often drank, and I struggled all day. I also wondered if it was because of this that my work dragged on, so I gave up drinking. Sometimes, because the accounts were unclear and the handover of work was not clear enough, the ringing of the phone after work often lingered in my ears like a nightmare, and it always came unexpectedly during meals and sleep. Even during that time, I doubted whether I was suffering from this "syndrome", so I simply and naturally changed my mobile phone.

Ha ha, but the cause is not here at all. It's just futile to do these things.

I thought about asking the leaders to apply for returning to xx Department under the pretext of lack of ability and too much pressure, in an attempt to change all this unsatisfactory things. Think back, even if I do go back, what's the difference except different jobs, what's more, how will the leaders and colleagues who expect me feel? My unhealed body began to remind me, is it just something I should do to keep getting along like this?

while I thought all this would not turn around, I was waiting for a change. I don't want to stand still, I don't want to be a black sheep, I don't want to drag the whole team down, I don't want to be disappointed in myself! I still want to make progress! !

Fortunately, God helps those who help themselves!

I am very grateful to Manager xx, and to a group of colleagues who always point out to me. It is the manager who reminds me, teaches me and exhorts me after I encounter difficulties and setbacks again and again. Yes, I made many mistakes, but the manager didn't abandon me, give me up and let me go. It seems that he can always see through my disheartened moments. It is this funny-talking, well-managed, frank and outspoken leader who leads us under the banner of "happy work" and makes me achieve new heights in my life! A group of colleagues who are laughing and laughing on weekdays have not alienated me, and they are still persistent and impatient.

With the good intentions of my manager and colleagues, I finally woke up and changed by myself, my mentality and details!

the most important thing is to implement the problem. Of course I'm just stupid, but I'm not necessarily lazy. After a period of meeting Si Qi and saving my life several times, the effect is becoming more and more obvious. Treat everyone as their own mirror and make up for their own shortcomings! The same work as before has not only been faster, but also greatly reduced the error rate, and the same steps and results will not be reworked because they save one second and cost three points. I also understand that when things appear, the first thing I should not do is to worry about who made the mistake, but to analyze the logic and seriousness of the problem and then deal with it immediately. I also know that work is like "practicing medicine in Bian Que". It is not how to deal with problems perfectly, but how to prevent the recurrence of such problems and stifle them in the cradle of disease! Similarly, you will not argue with customers and colleagues because you know that it is only a small problem! From body and mind to work, everything around has changed completely. Not only rekindled my confidence in my work, but also increased my interest. At the same time, I was more passionate about my life! ! !

this year, I can be summed up by our spiritual concept of "tenacious, diligent, upright and broad-minded" adhering to the motto of xx Hotel.

Tenacity: Even if the road ahead is bumpy and full of thorns, we must believe and be strong enough to walk through it. Maybe at the end of the mountain, there will be a bright future. I'm not afraid of making mistakes, but I'm afraid I won't change. As long as I have the spirit of being immortal, the difficulties are only temporary!

Diligence: "Stupid birds fly first" means diligence, and fame means thrift, even if it is abundant, it can't be wasted, not wasting time or food!

Righteousness: Stick to the right, don't shift lightly, don't be close to each other, and don't lose our moral bottom line and service standard because of being unreasonable and being insincere. Only by standing upright can we become bigger and stronger!

Boda: not arrogant, not arrogant. Everyone who walks into the hotel is our guest. They treat each other with high-standard courtesy, and are honest and sincere with suggestions.

this year, the most popular Chinese character is undoubtedly "Wei", which means small, not details. Exquisite and considerate micro-humanity, micro-service, micro-management, thorough investigation of the whole body, meticulous micro-mentality, micro-details, four or two micro-forces ready to go, with micro-outstanding, small and broad, firm your pace and win in the present!

This year, I was in xx. In this year, we followed the vibrant and heroic xx Hotel to witness its gradual progress from birth to maturity in this hot land. We were surprised by its achievements, but also more aware of ourselves!

this year, I was in xx!

This year, I made xx Hotel my home!