no. Recently, Mr. Li from Zhengzhou, Henan Province said that he ate worms (flies) twice when he received friends in Haidilao, and the waiter smashed them with a spoon to argue that they were aniseed, which not only prevented them from taking pictures, but also complained that they were insane. Mr. Li and his party are all black card members of Haidilao, not causing trouble. At that time, Haidilao's proposal of exemption from shipping was rejected by them, hoping that Haidilao would admit the facts and apologize to them. The store manager said that the company is solving the problem and the specific situation is not convenient to disclose.

In fact, as early as 2118, customers broke the news that they ate flies in Haidilao. On June 23, 2118, some media reported that customers in Jinsong Store in Haidilao ate flies. Later, although the store staff apologized to Ms. Wu, they asked her to delete the photos taken. Ms. Wu expressed dissatisfaction with this. After that, Haidilao once again issued a statement on this matter, suspended the business of Jinsong Store for rectification, and arranged a professional company to completely eliminate the incident store, and resumed business on another day after the comprehensive acceptance.

Extended information

How to deal with foreign objects found in customers' food

1. Return

Foreign objects such as flies, mosquitoes and hair eaten by customers in restaurants are food that does not meet the quality requirements. Article 24 of the Consumer Protection Law stipulates that restaurants should return or exchange goods according to customers' requirements.

2. Customers in double indemnity

are required to seek medical advice immediately if they feel unwell after eating. After seeing a doctor, you can claim compensatory compensation from the restaurant and punitive damages less than twice the loss.

The compensatory compensation includes: medical expenses, nursing expenses, transportation expenses and other reasonable expenses for treatment and rehabilitation, as well as lost time; If the disability is caused, it shall include the cost of living AIDS for the disabled and disability compensation; If death is caused, it should also include funeral expenses and death compensation.

3. Claim for compensation for mental damage

According to the Interpretation of the Supreme People's Court on Several Issues Concerning Determining the Liability for Compensation for Mental Damage in Civil Torts, customers can claim compensation for mental damage in consumer situations, and how much compensation they can get depends on the judgment of the court.

4. claim ten times compensation

according to the provisions of the food safety law, when a customer buys a dish or food that is spoiled, rancid, moldy, unclean, mixed with foreign substances, adulterated or has abnormal sensory properties, the consumer can claim compensation of ten times the price from the producer or seller. Note that the ten-fold compensation here means ten times the price of this dish.

in fact, if you eat foreign objects in food, you can negotiate with the merchant first. If it is not possible, you can also go and report the manufacturer directly to the food and drug supervision department, which will deal with the manufacturer according to relevant laws and regulations and ask for rectification.