Time: 202 1 September
Venue: booth in front of Huaxia Home Expo, No.353 Benjing Avenue, Xiaoshan District, Hangzhou
What happened: I was forcibly pulled by the booth salesman when I was looking at the furniture at the booth that day. The salesperson urged me to buy two beds, a sofa coffee table and a dining table on the grounds that the booth furniture was vigorously promoted. After more than an hour of bargaining, the furniture was sold at a price of 46,000 yuan. The salesman promised that the price was lower than any other store, but because of the low price, all the furniture he bought was samples.
After buying home, I happened to see the Beijing physical store dealer of this brand of furniture on the Internet. After contacting the dealer, I found that the original price of the goods quoted by the dealer was even lower than the special price I bought, and they were all new products. Please see the WeChat chat records and photos.
On September 19, I got in touch with the on-site sales at that time, and explained the reason for asking for a refund. The sales flatly refused the refund and told the offline dealer that the quotation was inaccurate and had not been certified by the previous manufacturer. When I asked the authorized dealers in Forward, the seller refused to disclose it on the grounds of protecting the dealers. Later, the salesman told me that if I want to return the goods on the grounds of expensive purchase, I must have a quotation document certified by the official seal of Qianjin manufacturer. If I return the goods by force, I need to deduct 30% of the transaction price as liquidated damages. After I went to Huaxia Home Expo, I asked Huaxia Home Expo for a refund according to the principle that there was no reason to return the goods within 60 days of the first page of the contract at that time, but Huaxia Home Expo refused on the grounds that the special goods in the contract terms would not be returned or exchanged.
1. The salespeople in Forward have committed fraud. The goods in the booth are not listed, that is, there is no clear price tag, and they are verbally discounted when selling. The promised price is lower than that of the store and customers are forced to sell hard, completely ignoring the rights and interests of consumers and only aiming at their own sales;
2. Qianjin merchants deceive consumers and deliberately do not disclose the dealer information of physical stores to prevent customers from asking about prices; Moreover, the dealer's quotation must be approved by the manufacturer, that is to say, as long as the dealer dares to sell at a price lower than the price purchased by the customer at that time, I will not agree to sell, which prevents the customer from obtaining the real price of the product;
3. Forward merchants are ambiguous in pricing. The purpose is to trick consumers into profiteering, and how high they can shout depends on selling a mouth; How much can you cheat, so that customers can't find the north. There is no information on the internet, so that customers can't find the reference price, the physical store is confidential, so that customers can't inquire about the price, and the exhibition is deceptive, so that customers can't understand the price.
4. Forward Furniture used the loophole of Huaxia Home Expo to deceive consumers. There is no reason to return the goods 60 days after Huaxia Home Expo, and then the furniture in Forward is on sale, which induces you to tick. The final conclusion is that I am in charge. What can you do? He lit a fire and fired. You sang with me. You were happy.
In today's harmonious society, I am really surprised that there are such swindlers and fraudulent business practices. Regardless of the basic interests of customers, merchants and home fairs want to make a lot of money through the economic recovery after the epidemic, but they use China's economy to lead the world trend but enrich themselves, seriously disrupting the market order.
I used the lesson of blood and tears to tell consumers not to believe any nonsense about special prices when buying furniture, and not to be fooled when signing contracts. And stay away from unscrupulous merchants and stay away from forwarding!