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Front office work monthly work plan 6

Front Office Work Monthly Work Plan Part 1

Before making this work plan for next year, I would like to thank the three leaders of the hotel for giving me support in my work and care in my life. You gave me encouragement and support when I came to this unfamiliar environment, is a valuable asset in my life workplace.

Came to the Holiday Inn Hot Springs, took over the front office and shopping mall work has been nearly half a year, in this more than half a year's work, I learned a lot about the hotel in the guest rooms, reception, marketing and other aspects of professional knowledge, as well as a lot of people to deal with the methods and skills. Summarize the work of xxxx year, from just come to the hotel when full of enthusiasm and the expectation and longing for this new work, to the hotel opening of the busy but fulfilling, followed by the grand opening of the hotel when the joy, all the way, my growth along with the hotel ushered in the first high-standard State Grid Corporation meeting, from the new image of the hotel, the new face was pushed to a new height. Hotel in the leaders of the correct leadership, in each employee's efforts and persistence, day by day more formal, more perfect. I am honored to be a witness of this process. Like what Mr. Yang said, I also want to perfect myself and my work in the process of the hotel becoming stronger and stronger. Now, in view of the actual work problems in xxxx year, the xxxx year work plan report as follows:

First, about the front hall

1, to strengthen the staff's understanding of the hotel's various situations to the extent that the questions are answered. The hotel is all of us, everyone has the right and obligation to maintain its image. And the front hall is to open the door of the hotel's first window, our reception staff is like the guardian of this window. The front desk has close contact with all departments of the hotel. So the front desk staff to the hotel's overall situation in the palm of your hand, down to the "villa area of which a few floors are a few rooms, is a single room or standard room, how the daily room state, how much the internal telephone line" or "restaurant all the names of the rooms, and the number of people can be accommodated by the room dining ", for this issue, all staff of the current reception desk for a test, for those who do not pass, I intend to use the scene to memorize, you can use the time is not busy to go to the hotel's various departments to understand these situations, and require records, and then memorize, and finally achieve "a question and answer, off the top of my head! The standard of "one question, one answer, off the top of your head".

2, the receptionist's appearance and instrumentation requirements to be strict. Including hairstyle, face makeup, clothing. Training in this regard, you can use the "mutual help and learning" approach. According to the basic situation of the hotel, focusing on the hotel reception staff in the older employees to do this training.

3, the reception staff of the standardized service norms. Among them, including the basic service concept, service action, service language, communication skills and education on the sense of responsibility of employees. Due to the small number of staff at the main desk, please train the teacher's plan is not realistic enough. 1, for the existing staff's own characteristics, the work of the existing problems in a timely manner to point out and correct. 2, through the network and other means, to download a part of the knowledge about the service, in the foreground of the TV cycle, instilling knowledge in the ear. 3, according to the training that I have participated in the past, to summarize a part of their own feel useful information. Verbally or in the form of written information conveyed to the staff. The purpose is to summarize a set of standardized service norms applicable to the actual situation of the front office of our hotel.

Second, about the mall.

1, do a good job of item recovery. Although the end of these months, the items recycling to do a good job, however, there are still some loopholes exist, through the pre-shift meeting and other forms of repeated emphasis and spot checks and other ways to standardize the work. Avoid waste.

2, the requirement of the mall of two people must be able to do statements. Do each other to monitor and learn from each other.

3, work for the annual goal. In the meeting account, the mall's items price tag and the amount charged by the main desk, must be consistent with the price of goods on the price list, do not allow employees to privately reduce or discount. Finally, the main desk will pay the money to the finance in a unified way. In the previous year's work did not appear in the case of private price reductions and exemptions by employees. In the affirmation of their work at the same time, do not forget to exhort, and asked to guard against arrogance and impatience. Strive to achieve the annual goal of the mall.

The above is my work for the xxxx year problems, made to improve the work approach, look forward to your leadership supervision, more valuable advice!

Front Office Work Monthly Work Plan Part 2

First, to strengthen the staff's business training, improve the overall quality of staff

Every member of the front office department is the image of the restaurant window, not only the overall image to be able to accept the test, the knowledge of business and service skills is a reflection of the management level of a restaurant. Reflect the management level of a restaurant, to keep business knowledge and service skills in a foundation, must grasp the training work, if the training work does not keep up, it is easy to lead to a lack of enthusiasm for the work of the staff and business level of laxity, therefore, the job plan monthly according to the progress of employees to accept the business and the use of the situation of the necessary training once a week, the training mode is mainly biased towards the lectures and on-site simulation. At the same time, before the 5th of each month to the General Office and the Ministry of Human Resources submitted last month's training summary and this month's training plan for supervision.

Second, to strengthen the staff's sales awareness and skills to improve occupancy

The restaurant after nineteen years of wind and rain, with the passage of time restaurant hardware and facilities are followed by the obsolete, aging, in the face of the Jiangmen restaurant industry market, the competition is very fierce, but also can be said to be a long way to go. Because of the restaurant's hardware facilities are old, aging, from time to time, engineering problems affecting the normal service to guests, for high-grade guests will be decorated with new, luxury restaurants and the emergence of the loss of a portion of the restaurant as a member of the restaurant, know that the guest room is one of the important sectors of the restaurant's economic income generation, but also a sector of the profit, so as a member of the restaurant every member of the responsibility and obligation to do a good job in sales. In order to do a better job of sales work, this job plan for the receptionist to train the way to sell rooms and practical skills, while instilling the leadership of the restaurant authorities instructions, emphasizing the staff in the reception process "as long as it is to the main desk of the guests we should think of ways to guests to stay" purpose, as far as possible for the restaurant to strive for the rate of residence, and improve the economic efficiency of the restaurant. The company's mission is to improve the economic efficiency of the restaurant by increasing the occupancy rate as much as possible.

Third, to strengthen the management of various types of reports and customs data

This year is the Olympic year, China will have people from all over the world due to the Olympic Games and came to China, in the face of the people of the world's sudden "attack", as a hospitality sector in the restaurant industry, in order to ensure that the work of the restaurant can be normal. In order to ensure that the restaurant's work can be carried out normally, this job will strictly require the reception desk to do a good job of registration off, uploading off, the front desk in accordance with the provisions of the Public Security Bureau of each guest check-in registration, and will be entered into the computer, the guest's information through the restaurant's uploading system in a timely manner to the local security bureau to report, and conscientious implementation of the notification issued by the Public Security Bureau. At the same time, we will assign a special person to manage the guest data information and related data reports.

Fourth, in response to the restaurant leadership to promote "energy saving" slogan

Energy saving is a lot of restaurants have been calling this slogan, the Department will also respond to the call of the restaurant leadership, strictly require each employee to use every piece of paper, every pen. The old for the new, the waste paper will be collected and cut into books for the first line of post emergency use. At the same time on the lobby lights, air conditioning switch control, office electricity, front desk department computer electricity for reasonable adjustment and planning.

Fifth, to maintain the habit of communicating with employees to increase understanding of each other closer to facilitate the development and implementation of the work

plans to find the department every month to talk to employees in various positions, mainly around the work and life as the focus, so that employees in their own departments can find the object of their own work, according to the employees to put forward a reasonable request, this job will be the heart of the employees exist in the workplace. Requirements, the staff will be the heart of the problem as their own to solve the problem, do as much as possible. If the solution can not be reported to the restaurant leadership. Let the staff really feel their own in the department, in the restaurant is respected and valued.

Front Office Work Monthly Work Plan Part 3

Light is like an arrow, the years like a shuttle, in the blink of an eye 20xx year has become the past, in the past year, although we have achieved certain results, which is inseparable from the guys *** with the efforts, although tense, busy, wind and rain, all the way to the end, we are full and happy! Here I sincerely say to all of you: "Thank you all, you have worked hard, thank you!"

Looking forward to xx, a long way to go, our task is more arduous, the hotel front office annual work plan. The market has given us a more severe test, the enterprise at the same time also placed high hopes and responsibilities, how we in the new journey to rise up sails, meet the new challenges, specially formulated work plan is as follows:

First, to create a harmonious atmosphere, to create a learning team; strict control of the heavy teaching, less training and more teaching.

Management is not simply doing things by the book, to convince people by reason, to convince people by virtue. "Management" by the system, "reason" by the infection. Employees make mistakes, can not just go to criticize, blame, punishment. The important thing is to educate them, let them reflect on their own mistakes where. Timely correction, the same error must not be repeated next time; more organizations of all kinds of sports and cultural activities and training courses, play to play a painful, learning to learn a serious, down-to-earth. In the rich cultural life of the staff at the same time can be added to the knowledge of energy, always keep the vitality of the enterprise.

Two, to sales maintenance as the fundamental, the wedding market is the vanguard.

First of all, our own thinking should be clear, know our customer base, understand our service object, develop our own service model, know the most important requirements of our customers, just the right sales and maintenance, heart to feel, sincere to experience.

Secondly, we want to make the banquet reception to be our pioneer officer, systematic and comprehensive to do a good job in all the details of the service work, the usual family dinners, coworkers gatherings, children, birthdays, birthday and other banquets come to us ..........

These are the most important things you can do for your family and friends.

Three, five management as the standard, persistence is the key.

Five often mentioned in our business relatively early, but how to use, how to implement, I think it has a direct relationship with our implementation, our employees may not be strong awareness of this, but our managers must have instilled, advocate, demonstration, inspection, supervision of the awareness, and this has a deep understanding and experience, as a management tool to apply to the work. Management tools used in the work, and with everyone *** with the benefits of this method of discussion, compared with the previous work, their thinking will slowly change, so that employees form a conscious, active quality awareness and standardization of consciousness, improve efficiency, improve the quality of service, the work plan, "hotel front office annual work plan.

Four, training and learning not to relax.

In the work of each of us need new energy supplementation, the enterprise due to the efforts of employees and development, employees due to the growth and progress of the enterprise. We ........... Dedicated to creating learning opportunities and atmosphere for employees, strong support, help, urge employees to continue to learn, grow and progress. So that every employee has new knowledge to add, new vigor and new passion for our enterprise development efforts, for our own career path to lay a solid foundation.

V. Safety always remember, saving to be serious.

Safety is the basis of business, is the premise of our work,, each meal before, during and after the meal inspection must be seriously implemented, water, electricity, liquefied petroleum gas, and other inspections must be put into practice, for the enterprise commitment to a security guarantee, all the perishable goods categorized, quantified, and carefully and properly stored, and resolutely resisted a long flow of water, a long light, the waste of goods, the waste of employee meals. The phenomenon.

Six, hardware maintenance does not fall.

Facilities and equipment maintenance and maintenance work we have to develop good habits, daily inspection, timely repair, timely solution, so that customers every place to feel the fresh air, glass, tableware clean and bright, flowers and plants full of life, auxiliary facilities neat and clean, leaving customers with elegant, warm, cozy good impression.

In the work of the xx year, we must be in accordance with the work plan strictly and seriously implement each work, innovative management, innovative management, innovative services, innovative products, as our eternal work theme, let us work together **** into, and then work hard, and then a new glory!

Front Office Work Monthly Work Plan Part 4

By: Meng Qi

Report: Xu shop

Things: May 20 to 26 weekly work plan

Time: 20xx, 5, 20

First, the front office:

A.

1, maintain the overall image of the front hall, cleaning arrangements for the hall inside and outside the glass wiping clean, (need to cooperate with the manager of the field, starting Tuesday).

2, front desk locker follow-up, in place this week. Locker in place after the locker room overall standardization, the development of health management system and implementation (locker in place, health supervision and inspection, so every day)

3, the front desk grooming instrumentation standardization, the requirements of uniforms, head flower shoes standardization, make-up (Tuesday began to send the summer dress)

4, to strengthen the standardization of the language of service to the guests, concise, business training to strengthen business proficiency< /p>

5, training front desk actively cooperate with various departments to reduce friction, and do a good job with the departments of transit scheduling (middle management training of employees, departments to strengthen communication)

6, do a good job of the front sales plan, the front sales knowledge, carry out the implementation of the front, the implementation of each person (will be determined before the implementation of the sales skills to supervise and test every day)

7, the accounts follow-up In addition, we will cooperate with the finance to settle the accounts of group purchasing! Shareholder signing billing, settlement process more standardized!

8, cab commission to follow up

9, Thursday to increase the front desk new rules and regulations, the provisions of the development of Xu store reported for approval.

10, weekly meeting again for emergency case management training.

Second, the sales department:

1, the month's turnover task for the 16 million, as of the 20th so far only to complete the task of the month 50%. 86,000 yuan.

2, with the sales manager **** with the development of this week's sales plan, sales volume.

3, leaflets have been issued, the need to issue leaflets, the issuance of sales cards

4, network sales again to follow up, negotiation of group purchase price.

5, the original customer telephone visits every afternoon xx:00 to 16:00

6, the sales department commission accounting, and commission standards, reimbursement regulations implementation (need to Xu store guide)

Third, the security department

1, to increase the fire security awareness, the beginning of the week every day on the fire fighting equipment Inspection test (gradually improve, expected in June fire safety training as a whole)

2, strengthen the security consciousness, night patrol floor, parking lot, there are abnormalities can be reported. (Strengthen the training, can not be interrupted)

3, parking lot health (the first of next month to start a unified clean-up, because this week only two security guards are night shifts, the parking lot is not enough light)

4, parking lot this week to draw a parking line (engineering, security department cooperation) need to be guided by the Xu store (expected on Thursday)

4, this week, the first to regulate the basic processes of various departments, cooperate with each other, in June! Develop a detailed work plan for each department of the hotel! Inadequate please Xu Dian instructions.

Currently there is a lack of formalized service concepts, lack of brand image awareness, customer service norms are not in place!

Front Office Work Monthly Work Plan Part 5

Due to the special nature of the JiuXin Mountain Resort, both bear the political reception, but also bear the reception of the competent higher units, but also face the opening of the social tourists, looking forward to 20xx, with the completion of the transformation of the first building, the JiuXin Mountain Resort has been the whole of the high-specification hotels aligned in order to have a supporting front desk service team. In order to have with the front desk service team, the work of the main desk to do the following adjustments:

1; taking into account the nature of the hotel, the scale and volume of business, in order to ensure that the front desk of the work of the efficiency and convenience of the customer, the correct establishment of the front office department organization and staffing.

2; the nature of the hotel service work, each specific job has its own specific special skills requirements, standardized job details and service processes, in addition to the objective measurement of employees qualified or not, but also to guide the work of employees to meet the minimum requirements of the provisions of the basis.

3 training focus in addition to standardizing service procedures, but also to focus on the cultivation of love and dedication; unity and dedication to the spirit and etiquette of the gesture can show a person's good overall quality of these aspects to.

First, strict self-discipline, correct deficiencies

As more than half a year's review of the work, I hope that in the future work, from the following four aspects to correct their own deficiencies, in order to better and more smoothly carry out their work.

First, in the work of understanding others, tolerance of others, to maintain the enterprising spirit, pay attention to the development of their ability to develop their own multi-faceted qualities, and strive to become a competent person in their own work.

The second work to have a high degree of responsibility, the establishment of more fluent communication channels.

Third, we must often stand in the position of others to observe their own, realistic treatment of themselves, the sense of finding their own weaknesses and recognize the shortcomings of the work.

Four to strengthen internal management, mobilize the enthusiasm of the staff, through everyone *** with the efforts of our public **** area to become more warm and clean.

Second, improve the quality of managers

The hotel is a youthful workplace, the hotel service should be full of pleasure and vigor, in the work of a happy heart, so that the state of the service to have a qualitative leap, on the basis of which both the unity and cooperation, the work can be carried out smoothly; and orderly competition, the quality of service in order to Improvement, for this;

1 managers to have a big-picture view (vision can not only be placed on their own departments, things do not matter to their own high thinking impedes the progress of management).

2 managers should have the courage to take responsibility (encounter problems first as far as possible to solve the problem, rather than first pass the buck, and then come back afterwards to summarize the gains and losses)

3 managers should try to be fair; just and open (employees are the basis for enterprise development, the success of the enterprise is first of all the success of the employees, the employees are treated correctly to play the greater energy)

4 managers to mobilize the staff to actively participate in the development of the company's business. > 4 managers should have the ability to mobilize the enthusiasm of the staff (this is particularly important, most of the work of the hotel is boring and cumbersome, coupled with some other reasons such as life, the staff will inevitably have a low mood, if allowed to dissatisfaction and even pessimism in the atmosphere of repression, even if the work can be completed, it is also the provision of unqualified products) as the saying goes, the details determine success or failure, the hotel management is no big deal, do a good job! Small things, in order to achieve great things, the quality of service depends on the degree of detail work, only the details of the work to the guests can feel the existence of the service, which is in the management system of the decision-making level of the lodge has been fully appreciated.

Front Office Work Monthly Work Plan Part 6

I. Revenue Plan

Second, the training program

According to the requirements of the work of the Front Office Department, combined with the implementation of the training program in the specific case, the Front Office Department will be In the staff service awareness, service standards to strengthen training, the specific plans are as follows:

January

1, the New Year and the Spring Festival hotel series of activities to promote training

2, "Employee Handbook" training 3, professional skills training

February

1, job skills competition

2, grooming and courtesy training

1, the first time I saw the hotel, the first time I saw the hotel, the first time I saw the hotel, the first time I saw the hotel, the first time I saw the hotel, the last time I saw the hotel, the first time I saw the hotel. Training

3, job duties and system training

4, "Hotel Knowledge" training

March

1, service norms and standard language training

2, job English training

3, professional skills training

April

1, May 1, the promotion of the hotel series of activities training <

2, fire safety training

3, "Hotel Knowledge" training

May

1, "Employee Handbook" training

2, post English training

June

1, YiqiYeYi and courtesy and etiquette training

2, the service specification and standard language training

3, post English training

July

1, job duties and system training

2, professional skills training

August

1, "Hotel Knowledge" training

2, post English training

September

1, National Day series of promotional activities training

2、Fire safety training

3、Service norms and standard language training

October

1、Professional skills training

2、Grooming and etiquette training

3、Post English training

November

1、Posts skills competition

2、Post duties and system training

3, post English training

December

1. New Year Christmas series of activities ` promotion training

2. "Hotel Knowledge" training

Third, personnel program

1, according to the actual work, objectively assess the staff on a daily basis, the Does not meet the job requirements of the personnel to make reasonable arrangements for those who perform well, hotel, hotel front office department work plan.

2, continue to cross-training, so that each employee of the front office department are familiar with the hotel's services, master more work skills.

3, the use of different forms of staff seminars, effectively the hotel's development prospects and requirements to inform each employee, and to understand the staff's work and life of the ideological dynamics of the establishment of the bridge between the hotel and the staff.

4, make full use of the staff's own strengths and strengths, from time to time held training sessions, so that the front office staff can learn a variety of skills, comprehensive development.

5, held a variety of departmental activities, enhance the department centripetal force, cohesion.

Four, internal management plan

1, strengthen internal management, strict rules and regulations, to eliminate the paralysis of the staff, so that it seriously and rigorously comply with the requirements of the hotel.

2, to strengthen the security consciousness of employees in all departments, to improve vigilance, and find suspicious problems reported in a timely manner.

3, continue to strengthen the energy conservation awareness of employees in all departments, strict control of the use of consumables, the control of the implementation of the work to the specific person responsible.

4, combined with the update of the hotel software, strengthen customer visits and improve the guest history file system, the hotel can be invested in customers to familiarize themselves with, clear, reflect the centralized problem from the guests, close contact with the guests to promote emotional exchanges, to ensure that a certain number of customer groups.