hotel staff's rules and regulations:

1. Get to work on time, report to the front desk 11 minutes in advance, and the foreman will hold a pre-shift meeting to arrange the work tasks and precautions for the day.

2. Keep smiling at work, and don't let personal emotions affect your work.

3. gfd is clean and tidy, with no shawls for female employees and no beards for male employees.

4. Employees shall have meals at designated places, and shall not smoke or eat snacks at will in the work area.

5. Don't make personal phone calls at work.

6. Employees are not allowed to enter the guest room to have a rest, take a bath or watch TV.

7. The room key must be carried with you and not placed at will.

Precautions:

I. Goods handover.

1. When goods are handed over, all take-away goods in each department must be counted and recorded. All kinds of commodities must be recorded in daily sales, collection and inventory.

2. Handover of post guest articles. Record the number of sheets, quilts, pillowcases, bathrobes, bath towels, slippers, thermos flask, cups and other items received every day.

3. Handover of post hygiene cleaning items. Every post should ensure that there are clean towels, mops, decontamination powder and washing powder every day.

4. handover of electrical appliances. Whether the room TV, remote control, lamps, air conditioners, pagers, telephones, etc. are available and need maintenance.

5. Handover of interphone. Battery, earphone, charger.

second, health handover.

1, post hygiene handover, in line with health standards.

2. The handover of the public * * * area is important for the sanitary handover of the washroom.

3. Handover of post articles hygiene.

iii. handover of the latest rules and regulations of the company.

1. handover of the new system.

2. Make sure that every system is distributed to everyone.

3. Implement the signature method of the new system. All employees who have read the notice sign their names on the back.

fourth, the handover of special things.

1. Is there anything assigned by the guests?

2. Is there a wake-up call service, etc.

3. Anything assigned by the guests that you haven't finished during your shift should be recorded in the case. And told the successor to complete.

4. Register the items left by guests.

5. Records of guest complaints during shift and their solutions.

6. Handover record of unfinished business during shift.