Event review
In August of 20021year, a tragedy happened in front of a McDonald's in Yiyang City, Hunan Province. At that time, a customer was killed by a McDonald's employee while waiting in line at the door of McDonald's. This incident has aroused widespread concern in the whole country, and also made people pay more attention to the safety of fast food industry.
problem analysis
The occurrence of this incident makes people ask: Why did McDonald's have such a safety accident? After investigation, we found some problems:
1. The quality of employees is not high.
In the fast food industry, the quality of employees is very important. However, in this incident, the murderer was an employee of McDonald's, and his violent behavior directly led to the death of a customer. This shows that McDonald's still has some problems in staff training and management.
2. The safety facilities are not perfect
There are a large number of consumers in the fast food industry, and a large number of people flock to restaurants every day. However, in this process, the perfection of safety facilities is not the same. In this incident, there was no effective security measures at the entrance of McDonald's, which also facilitated the murderer's violent behavior.
solution
In order to solve the security risks of the fast food industry, we think we should start from the following aspects:
1. Strengthen staff training
Employees are the core competitiveness of fast food industry, and the quality and skills of employees directly affect the image and service quality of enterprises. Therefore, McDonald's should strengthen staff training, improve staff's professional quality and service awareness, and make them become excellent service providers.
2. Improve safety measures
More attention should be paid to the safety measures of fast food industry. Fast food companies such as McDonald's should strengthen the security at the door and set up monitoring measures to ensure the personal safety of consumers.