Introduce yourself to the customer words

Introduce yourself to the customer words, the face of a new customer self-introduction of effective methods, can make us more effective in the transaction, then a lot of newcomers to the workplace in the reception of new customers do not know how to introduce themselves, the following take a look at the introduction of their own words to the customer it.

Introduce yourself to the customer words 1

The face of the customer to introduce themselves

1, play to say their names

The first difficult hurdle of self-introduction is to let the other side to remember your name.

Most people introduce themselves by just their name. However, unless you are very good or have distinctive features on your face, it is very difficult to impress the other person. It's important to attach an explanation to your name that the other person will remember. For example:

"My name is Ouyang Goh. Although Woo is the Woo of the Monkey King, because of my plump figure, people often make fun of me for being the Porky Pig next to the Monkey King."

For those with more peculiar names, try single-word paraphrases. For example, "I am Liu Snipe Wen. Snipe is snipe as in snipe and clam, and Wen is Wen as in article."

Even an ordinary name can make a lasting impression with a little creativity.

"My name is Lin Jin, and I'm a person who just wants to 'move on, move on'."

Repeating your name over and over again while narrating also works well.

2, frank intention + clear purpose

If you are a pharmaceutical salesman, once you enter the door of the drugstore, you can generously show each other the intention of their own:

Hello, I'm from a pharmaceutical company. I'm here today to negotiate with your pharmacy to sell drugs on behalf of the matter ...... I sincerely hope to cooperate with your store, I hope that your store ......"

In this self-introduction, if you don't have some of these direct

And finally you suddenly said: "I'm not here to buy drugs, I'm a so-and-so manufacturer's salesman ......" then the drugstore clerk may have a strong feeling of being cheated, and will immediately produce aversion to your drug sales. At this point, you then want to start marketing work is certainly difficult.

Preparation before meeting new customers

First, the spiritual preparation: grooming, state of mind, psychological preparation for rejection, proficiency and self-confidence in the company and the product

Second, the preparation of tools: the necessary company and product promotional materials, the relevant signing of the agreement, etc.

Third, Preparation of speech: the opening, the theme of entry, refusal to deal with, facilitate and other related speech.

The conversation should be centered on the customer's preferences, around the issues that customers care about. Smile at the vanguard, praise the price of the city.

Be tactful with new customers

First, get some ideas on how to talk to friends and family with the help of your leaders. Those who already know you may have a hard time developing the trust to do business with you. That's normal. You have to get their curiosity up and ask lots of questions, and then accompany them to the authority figures they need.

1. Be yourself - just a little more excited.

People are always attracted to people with purpose and direction. Enthusiasm is a magnet. It comes from the value you place on what you can offer yourself and the confidence you have in it.

That means you never rush or push people. Don't lose hope in your friends even if they aren't ready when you start. Maintain good relationships and watch for the "right time".

2. Don't procrastinate - or you'll regret it!

Be quick and persistent in business, and never cause regret that your best clients are being pulled away by others. Talk to all those people who have been so successful that you thought they wouldn't join your business. Remember: they are often the best potential partners.

3. It works better if you're not an expert.

Instead of telling people something directly, quote a third party saying . . words, so people will believe you faster. Every time you quote people who can give you strong support for your business, you establish that person's authority in your customers' minds and spark their curiosity.

That makes it easier to arrange for them to meet with that person. And authority figures who have strong beliefs about their business, and about saturating their market, will powerfully infect their clients, activate the entire value chain, and help them take the next step. It's best not to be an expert yourself.

Introduce yourself to the customer's words 2

How to introduce yourself and talk to the customer for the first time, a simple introduction of yourself with a smile (eg: Hello, the name is to the customer), to the customer briefly describe the company's decoration process, probably ask the customer the role of this house and the resident members and age

Listen carefully to the customer's decoration requirements, in the process of communication with the customer does not pick up the cell phone The customer's self-introduction and conversation

1, a simple introduction of themselves with a smile (eg: Hello, I am the designer of Guangdong Meixing.). At the same time, hands to the owner's business card (business card front facing up, the name is facing the customer)

2, please ask Mr. or Ms. your name (pay attention to the way of address: such as Miss, the North is more taboo) 3, to the customer briefly described the company's renovation process

4, probably ask the customer the role of the house and the members of the permanent resident, as well as the age, gender

5, attitude of sincerity, listen carefully! The customer's decoration requirements, and make notes (including: style, regional functions, heating. And so on. Find a way to set out the owner's heart price)

6, such as no special circumstances, in the process of communicating with customers do not pick up the phone, do not chat with other people, do not look around (but also do not stare at the customer). Must answer the phone must be to the customer line greetings: "Sorry, I first take a phone call", in the customer's consent to answer

Second, how to give customers a simple and comprehensive introduction to the company's brand

1, more than a hundred of the country's chain companies (headquartered in the United States). The chain of companies (headquartered in Guangzhou), professional design and construction, one-stop service (free design in the early stage, deposit into the project)

2, southern design, southern technology, southern services (professional multi-person design team, door-to-door service) 3, site completion and settlement of the hidden works of water and electricity map

4, the national site quality assurance (the warranty of the various types of work) 5, professional supervisors and supervisors, designers, designers, designers and designers, designers and designers, designers, designers and designers, designers, designers, designers, designers, designers, designers, designers, designers, designers, designers, designers, designers, designers, designers and designers. Professional supervisors, supervisors, designers of satisfactory service 6, the handover and coordination of various types of work (construction process)

Third, familiar with the owner of the self-purchase of materials, commonly used appliances

Fourth, the detailed design and construction of the hanging process

1, design Process

Consultation - on-site measurements - program design approval - preliminary budget -Sign an agreement - construction drawings, renderings and determine the drawings - according to the second budget - sign a contract --2 construction process

Into the site - masonry - plumbers and electricians - carpentry -Fan plasterer and painter -Software installation -Cleaning -Construction quality acceptance -issuance of warranty card (each type of work cross, to ensure the progress of the project) five, familiar with the company's basic construction materials 1, masonry category: cement (32, 5 # Dajiulong brand)

sand (cement sand relative proportion is generally 1:3) waterproofing agent (JCDecaux waterproofing)

six, how to talk to customers about the offer

six. How to get with the customer to talk about the offer

1, pre-communication to first find out the price of the customer's heart

2, familiar with the company's basic quotation materials market price as well as the company's construction process 3, in addition to the activities, generally do not take the initiative to say that the offer discounts

4, talking about discounts must learn to ask for instructions (general designers do not participate in the discussion of discounts, if necessary, can be in front of the customer to the company to point out discounts, preferably at a discount. Customers before the company to point out discounts, it is best to send a small project to meet the customer's vanity)

5, learn to exchange conditions, to let the customer feel that the discounts are not easy (such as: we promise to give you a big how many discounts, but you have to promise that we have to be before what time to start work

Introducing yourself to the client's words 3

words of the opening sentence 1 <

Straightforward opening method

Salesman: Hello, Ms. / Mr. Zhu? I'm Li Ming, a medical consultant from MoMo. I'm disturbing your work/rest, our company is doing a market research now, can I ask you for a favor?

Customer Zhu: Never mind, what is it?

- The customer may also answer: I'm busy or in a meeting or refuse for other reasons.

The salesman must immediately interface: I'll call you back in an hour then, thank you for your support. Then the salesperson has to initiate the hang-up!

When an hour later to call the past must create a very familiar atmosphere, shorten the distance: Miss / Mr. Zhu, hello! My last name is Li. You told me to come to the phone in 1 hour ......)

Dialogue opening 2

How to do telemarketing correctly

Nowadays, the business of the enterprise is becoming more and more diversified, and accordingly, a lot of sales modes have appeared. A lot of sales models have emerged, such as direct sales, telemarketing, online sales, emall sales, word-of-mouth referrals and so on.

Each of these sales models has its own strengths and weaknesses.

But one thing is for sure, that is, as long as the type of products in line with the enterprise itself, the sales model can play a great role.

With the development of the economy now, the customers of enterprises are becoming more and more diversified, and telemarketing has slowly become one of the most important sales modes for enterprises.

Compared to other types of sales models, the advantages of telemarketing are obvious: speed, order of magnitude.

Therefore, in order to adapt to the development needs, the ability to master the telemarketing has been the sales staff is a matter of urgency.

Mutual help group sales training through a long period of fumbling and analysis, and finally a relatively large breakthrough in the skills of digestive marketing.

And summarize some of the following experiences for friends to learn from.

Do telemarketing, prepare in advance is the most important.

As the saying goes, if you don't prepare, prepare to fail.

First, to have a full understanding of their products and services.

Because the call itself represents a low level of trust, especially if the customer asked for some product information, the sales staff also answered not out, this is a minimal level of trust may be directly broken.

Therefore, to have an understanding of the product is one of the preparations that need to be made in advance.

The product understanding mentioned here is as much as possible, regardless of the nuances or roughly the framework model, as much as you can understand.

Otherwise, what do you introduce to customers in the exchange?

Second, to summarize the mode of communication belonging to their own.

The simplest thing to say is, open the first sentence to say what, the second sentence to say what and so on.

If the customer asked some questions, how to answer is the most effective.

Before making the call, it is best to write out all the questions that the customer may want to ask, analyze them, and memorize the answers.

This way, you won't be overwhelmed when answering customer questions.

One thing to keep in mind is to focus all your attention on communicating with the customer as soon as the phone rings.

Especially when you answer a question, you have to do it all at once, and not be silent for half a day without a response.

Otherwise, the customer is likely to lose patience and hang up the phone.

In this way, a potential customer is wasted.

Third, make a good record of communication.

Telemarketers, a day down, will make hundreds of calls, one or two hundred is the norm, three or four hundred is also a lot.

If you don't record the communication content in a timely manner, it will be very difficult to follow up with this customer later.

And, not only telemarketing, for other sales, good record and maintenance of information, are a very good habit.

When you make a call, it's best to have the microphone in one hand and a pen in the other.

At any time, the key messages, useful messages recorded.

If you don't hear the words clearly and let the customer repeat them, it will make the customer feel inattentive.

Fourth, learn the skills of self-introduction.

Only a differentiated introduction can make the customer the fastest time to remember you.

So that in the second follow-up, the customer will have some impression, can save a lot of unnecessary time.

In communication, the speed of speech must not be too fast.

In general, the speed of speech is too fast, either nervous or habitual.

Both are not conducive to communicating with customers.

Speaking in an organized manner and spitting out clear words is a must for telemarketing.

Telephone Opening 3

1, sincere praise

Everyone likes to listen to good words, and customers are no exception. Therefore, praise becomes a good way to approach customers. Praise prospective customers must find out the characteristics that others may ignore, and prospective customers know that your words are sincere. Compliments that are not sincere become ass-kissing, which certainly does not work well.

Praise is more difficult than ass-kissing, it has to be thought through first, not only to be sincere, but also to choose a set goal and sincerity.

"Mr. Wang, you have a beautiful house." This sentence sounds like ass-kissing. "Mr. Wang, the lobby of your house is so chicly designed." This sentence is a compliment. Here are two examples of opening lines that compliment customers.

"Manager Lin, I heard Mr. Zhang from Hsu Fu Chi say that doing business with you is the most painful. He praised you as a warm-hearted and refreshing person." "Congratulations, President Cai, I just read about you in the newspaper, congratulations on being elected as one of the Top Ten Outstanding Entrepreneurs."

2. Celebrity Benefit: Mentioning an Influential Third Person

Tell the customer that it was a third person (a friend or relative of the customer) who asked you to come to him. This is a roundabout tactic, because everyone has a "do not look at the face of the Buddha" mentality, so most people are very polite to friends and relatives introduced to the salesman.

Such as: "Mr. Liu, your Tsinghua University presidential class teacher Lan Xiaohua recommended that I come to you, he thinks you may be interested in our Tencent's mobile Internet marketing platform, because these products bring a lot of benefits and convenience for his company."

Under someone else's banner to promote their own methods, although very useful, but be careful, it must be true that the person and his or her own, never make up, or else, once the customer check up, to reveal the cloven foot. In order to get customers to believe, if you can show the referrer's business card or letter of introduction, the effect is better.

3, the use of curiosity, seduce interest

Modern psychology shows that curiosity is one of the basic motives of human behavior. Professor Liu Anyan of Jackson State University said, "Exploration and curiosity, it seems to be the nature of the average person, for the mysterious and mysterious things, is often familiar with the object of attention concerned.

"Those customers are not familiar with, do not understand, do not know, or something different, often cause people's attention, salesmen can use the curiosity of everyone to attract the attention of customers.

A salesman says to a customer, "Old Lee, do you know what the laziest thing in the world is?" The customer is confused, but curious. The salesman continued, "It's the money you hide and don't use. They could have been used to buy our air conditioner to give you a cool summer."

A carpet salesman told the customer, "For only 16 cents a day you can carpet your bedroom." Customers are surprised, the salesman went on to say: "Your bedroom 12 square meters, I factory carpet price per square meter for 24.8 yuan, so need 297.6 yuan.

Our carpet can be used for 5 years, 365 days a year, so the average daily cost of only 16 cents." The salesman creates a mysterious atmosphere to arouse the curiosity of the other party, and then, in answering questions, very skillfully introduces the product to the customer.

4, money, sometimes can pass God

The famous marketing expert Professor Lan Xiaohua of the Chinese University of Hong Kong believes that "almost all people are interested in money, saving money and making money is very easy to arouse the interest of customers."

5, differentiation, emphasize that you are different

The salesman should try to create new sales methods and sales styles, and use novelty to attract the attention of customers. A Japanese life insurance salesman, in the business card with "76600" number, customers feel strange, asked: "What does this number mean?" The salesman asked, "How many meals do you eat in your life?"

Almost none of the customers could answer, the salesman continued, "76,600 meals? Assuming a retirement age of 55, and based on the average life expectancy of Japanese people, you have 19 years of meals left, or 20,805 meals ......", the salesman captured the customer's attention with a novelty business card.

6, to the customer to ask for advice, to the customer with a high hat

The salesman used to ask the customer to ask for advice on the issue of the method to attract the attention of the customer. Mr. Lan Xiaohua found that there are some people in life who are good teachers, always like to guide, educate others, or show themselves. The salesman intentionally find some do not understand the problem, or know pretend not to understand to the customer to ask for advice.

The average customer will not reject the salesman who is willing to teach. For example, Lan Xiaohua marketing team in the design of a health product to enter the Shanghai hotel market: "Mr. Wang, you are an expert in catering nutrition.

This is a recipe developed by my company, please guide you, what are the problems in the design?" By this lift, the other side will take the information letter hand flip, once by the different menu design can be attracted, marketing will be accomplished.