Emergency plan for food safety emergencies. Objective: In view of the food safety accidents that have occurred, formulate emergency response measures and do a good job in food safety disposal, so that leaders at all levels and relevant departments can grasp the relevant situation, take the initiative in guidance and disposal, and minimize the impact caused by food safety accidents. This plan is specially formulated. Two. Definition: Food safety accidents refer to food poisoning, food-borne diseases, food pollution and other accidents that endanger or may endanger human health.

What should the waiter do if he spills soup on the guest during the service? (1) The waiter should put the dishes in his hand on the service table first. (2) apologize to the guests. (3) Find a clean wet towel to wipe for the guests. (4) The situation is grim.

Report to the superior, what should the guest do if he finds something foreign in the dish during the meal?

First of all, sincerely apologize to the guests, replace them immediately, and report to the superior. The restaurant manager can apologize to the guests. If the guests make unreasonable demands, they should be flexible, pay attention to language art, try to meet them, and try not to let the hotel suffer more losses.

What if the guest leaves the restaurant without checking out? Say politely, "I'm sorry, sir, I forgot to settle the bill with you." This makes the guests feel decent. Even if the guests want to evade the account, they are embarrassed. The guests have walked to the bar. You can tell them that the bar is over there.

During the operation, I knocked over the guest's food. What should I do? I sincerely apologize to the guests: "I'm really sorry, I spilled your food, and I'll make it up for you right away." Please apologize to the guests before ordering and serving, and ask them to forgive you.