1. Check the historical information of the guests, find out the arrival and departure time, arrange gifts before the guests arrive at the store, and do a good job of welcoming the guests;

2. Be responsible for the patient rounds before the guests arrive. Before the guests arrive at the hotel, do a good job of checking the guest room and preparing the dining room, prepare the guest room gifts, guide the guests to the guest room and introduce the guest room facilities and special services in a timely manner. Provide welcome tea (coffee, juice), and provide luggage unpacking or packing services for guests;

3. Work closely with the front desk departments to arrange the cleaning and tidying of guest rooms, turndown service, inspection of pre-meal preparation and dining service, so as to ensure that the guests' needs are met in the first time;

4. Be responsible for ordering and dining in room catering service, providing free fruits and newspapers of the day, and collecting and returning guest clothes. Arrange services such as wake-up, dining and car use for guests;

5. Consult the opinions of the guests during their stay in the hotel, understand their consumption needs, and coordinate with relevant departments to implement them in time to ensure that the needs of the guests can be solved and arranged in a timely manner;

6. Learn about hotel products, local tourism and business information in a timely manner, and recommend hotel service products to guests in a timely manner;

7. Committed to improving personal business knowledge, skills and service quality, maintaining good communication and coordination with other departments, and providing high-quality professional services to guests 24 hours a day;

8. provide conference and business secretarial services for guests, and provide other related services in a timely and effective manner according to the needs of guests;

9. Organize and collect the consumption information and living habits of the guests during their stay in the hotel, and do a good job of recording and archiving the guest history files;

11. Arrange luggage and taxi service for guests before they leave the hotel.

11. Strictly abide by relevant national laws and regulations, industry norms and hotel safety management procedures and systems.