12345 "non-emergency rescue service system" is used to help applicants solve difficulties and problems encountered in life and production, and it is a platform for the municipal party Committee and the municipal government to pay attention to people's livelihood and listen to public opinions.

20 12 Laixi Municipal Party Committee and Municipal Government integrated the public telephone service of municipal departments and online complaint reporting channels, and set up a municipal service hotline with the mayor's public telephone and the municipal administrative efficiency complaint telephone as the main body to receive consultation, complaint reporting and suggestions from three aspects: administrative service, efficiency monitoring and economic development environment.

Telephone acceptance channel:? Service hotline for the people 884 12345

Extended data:

Case:

12345, the telephone number of the government.

Hello, it's my pleasure to serve you! "

In Sanya, there is a number to dial, an always-on line, a ubiquitous service and a promise to keep your word.

Namely: Sanya 12345, 1230 1 service hotline. At the other end of the phone, a group of telephone operators with an average age of no more than 30 years old stick to their posts day and night to create a "24-hour government" for the citizens.

Keep working for 24 hours.

Strive to be a good city housekeeper

"What if I want to get a bus card?" "Hello, please bring your ID card and 1 inch photo to the window of the Municipal Affairs Service Center." This kind of telephone, 12345, 1230 1 hotline, can receive dozens of calls every day, with thousands every month.

How to effectively handle calls from the masses? Manager He said that from 2065438 to August 2005, 12345 and1230/kloc-0 operated in parallel. By the end of 2065438+2007, 680889 cases had been accepted, and the completion rate and satisfaction rate of the two hotlines reached 99.8% and 99.8% respectively.

Among them, 1230 1, as a tourist complaint hotline, won about 29 1 10,000 yuan for tourists. At present, the hotline 12345 has opened four foreign language service seats in English, Russian, Korean and Japanese, and * * * recruits 17 foreign language agents, which has become an important window to show the image of Sanya as an international tourist city.

The hotline is on duty 24 hours. After citizens and tourists call the hotlines 12345 and 1230 1, the hotline receptionist is responsible for answering questions that can be answered directly and solving them directly according to the knowledge base information. Questions that cannot be answered directly shall be handed over to relevant departments by the receptionist in time.

Qingdao government affairs network-ordinary telephone

People's Network-"12345" and "1230 1" hotlines sincerely serve people's hearts.