Model essays on hotel meeting minutes (7 selected articles)

In the era of continuous progress, the application scope of meeting minutes is more and more extensive. Meeting minutes are a narrative and introductory document processed and sorted out on the basis of meeting minutes. Want to learn to draw up meeting minutes but don't know who to consult? The following is a sample essay (7 selected articles) of hotel meeting minutes collected by me for your reference only. Let's have a look.

Minutes of Hotel Meeting 1

Manager issues work instructions and guidance requirements

1. Requirements for regular hotel meetings: be present on time, wear tooling, mute the mobile phone, make preparations for reporting matters in advance, and record and convey relevant on-site work.

2. About personnel employment and recruitment:

1) xxx was promoted from room foreman to room assistant manager.

2) xxx was promoted from receptionist to front desk supervisor.

3) xxx is appointed as the head of engineering security, and it is required to hand over to the security guards at the end of each day's work, train security guards on some simple emergency measures for hardware failure in guest rooms, and pay attention to the procurement of engineering materials. Please communicate with the finance department in time if necessary.

work summary

recent work focus: pay attention to the hotel hardware facilities, especially the big bed rooms with building numbers of 13, 15, 17, 19 and 11 in XX-XX. The rooms on floors 16-19 are going to be equipped with two big beds of 1 and 8M. The problem that needs attention is the gap between the bedside table and the power switch. It is planned to start a pilot room on the 22nd of this month.

3. Work status: dress accessories, light makeup, full of energy and positive thinking about work.

4. Professional habit: Work equipment: room card rope, pen, pad, walkie-talkie (mobile phone).

convey the company's meeting spirit and new operating policies/activities, etc.

1. The price adjustment shall be submitted to the hotel to fill in the price comparison table of neighboring rival hotels, and sent to xxx by email, and then applied for price adjustment through the new business operating platform system, which will be approved by the marketing department.

2. The marketing department sorts out all kinds of exhibition information of all cities in China in 21xx, as well as the vacation time of major holidays, and completes the control of intermediary room conditions, retention time and guarantee reservation.

work summary of each department this week and work plan for next week

Front Office

1. Please keep all management on standby for 24 hours to ensure that hotel management is not out of touch. If you can't contact your immediate superior under special circumstances, you can call the manager.

2. Last week, the form specification of the front desk was rectified, and the daily return visit of guests and members has been carried out normally, with obvious progress. However, it should be noted that some work should be completed in time, so as not to be carried out in the night shift.

3, please pay attention to adjust the front desk shift, ensure that there are old employees on duty every day, and ensure the normal operation of the front desk.

4. There will be a conference team staying from April 8th to 4th, so please pay attention.

Housekeeping Department

1. First, pay attention to 96 rooms on floors 4-11 that meet the online requirements, and remind the waiters that if more than 5 problems are found during the head waiter's rounds, the room piece count will be invalid.

2. Key issues of guest rooms:

1. Hygienic issues of guest room details.

2) Dirty linen is piled up in the linen room, and five dirty towels are placed at will.

3) The filling of the guest room work sheet is not standardized: in view of this phenomenon, a reward sheet will be issued to the waiter who has done a good job.

Sales:

1. Report the daily, weekly and monthly sales plan to the store assistant, and ask the store assistant to supervise the completion of the daily sales daily report and the sales work.

please pay attention to the above matters, and the management will supervise and implement them.

signature of participants: hotel meeting minutes 2

meeting time: xxx

meeting place: xxx

moderator: xxx

participants: xxx

meeting record: xxx

document number: xxx

I. overall work of the hotel in the near future

1. Work of the manager on duty. Different from other hotel managers' job responsibilities and work contents, managers are requested to pay attention to adjusting their own work ideas, grasp their own work priorities, and learn to find, think and solve problems. Whoever is on duty every day should know clearly from the morning what kind of operation the hotel is, what state the employees, environment, guests and the public are in, and how we can maintain the normal business order. Being on duty is not about pointing fingers at the affairs managed by others, but about filling positions, communicating and improving.

2. As far as the present situation is concerned, managers should make improvements in the following aspects.

1) Have a service concept. Starting from myself, take the lead in implementing the concept of clean and good service in Super 8 Hotel, and instill and supervise the implementation of the 18 elements of hotel service to employees. Please ask xxx to make plans for managers to learn the 18 elements, and each department will make their own plans, and start learning and training from next week. The hotel started spot-checking on May 11. If the employees don't know or the department doesn't organize, the monthly benefit of the department manager in May will be deducted.

2) Establish and improve the management systems and operation manuals of their respective departments. Please adjust and optimize our outstanding places according to the existing jobs, work contents, work steps, work standards and matters needing attention, and strive to create a good experience environment for guests. Please ask Cai Zhu to arrange discussion and formulate implementation.

3) pay attention to quality management. Guest Room Hygiene In the case of few staff, two rooms are arranged every day for meticulous dusting, cleaning kettle scale, telephone disinfection, room vacuuming, etc., and corresponding records are made and arranged in cycles.

The front desk tries to reduce mistakes in service and improve the language ability of employees. Check and record the use of equipment and facilities in the project to save water and electricity. The content of security work and the key points in the work should be made clear to employees.

every day, the manager on duty must hold a meeting for the employees on duty in the middle and night shift, make clear the work priorities and matters needing attention of the day, and record them in the log. Please follow the above separately. From April 25th, there will be no meeting and no record of 51 yuan.

4) training management. Xxx is requested to make the overall training plan of the hotel, and all departments are requested to make the training plan in May and conduct serious training, and Dong Qiang is requested to manage the training records.

5) employee management. Including employee recruitment, discipline, behavior, standardization, evaluation and encouragement, please work hard, use your brains and put your heart into it.

6) communication. Recently, there are many problems in communication, such as being self-righteous, not accepting others' opinions with an open mind, being too lazy to tell others what you know, and regardless of what others do. If you don't reflect on yourself, the above problems will affect the harmony and cohesion of our team. Please think twice. At each regular meeting, you should give a detailed account of your work in a week and the places that need everyone's attention. Managers also ask themselves to carefully read the duty records and guest agreements and properly handle their work.

7) strengthen their own business knowledge learning. We have repeatedly stressed that hotel management is not based on feeling and experience, but should be managed by science and system norms. Managers still need to improve their business knowledge and strive to improve their business ability.

2. Front Office

1. I hope the personnel department will solve the problem as soon as possible.

2. The front office manager should strengthen the inspection of the front office work and the training of new employees.

III. Guest Room

1. The guest room manager supervises the disinfection personnel to complete the disinfection work and the ratio of 84 disinfectant according to the prescribed standards and procedures.

2. speed up the cleaning of the linen room on the floor.

3. Health knowledge will be trained in the morning meeting of guest rooms to strengthen the health knowledge of service personnel.

4. It is especially emphasized that employees of all departments of the hotel are strictly forbidden to go out to help guests buy anything during the shift, and the interests of all departments must be emphasized during the training. Resolutely put an end to similar incidents.

5. The main reason why the unstable training for new employees on the floor can't keep up is the low cultural background and the slow acceptance of training. The room manager must overcome the above difficulties, strengthen the training of new employees and improve the service quality of the hotel as soon as possible.

iv. security and engineering

1. xxx step up the progress of health information and other related work. Complete all kinds of licenses as soon as possible.

2. Arrange the shifts of security personnel reasonably, so as to cooperate with the public area personnel in cleaning the public area.

3. The engineers should do the daily maintenance of the room to ensure the normal operation of the room equipment and facilities. Minutes of Hotel Meeting 3

Contents of the meeting:

Mr. Li: Based on his previous work experience, he made concerted efforts to discuss the hotel service procedures and systems.

Our services can be divided into 14 blocks and 14 steps:

Pre-publicity activities (knowing in advance)-accepting reservations (telephone and on-site)-security-welcoming-arranging garden visits-ordering drinks-processing dishes-cutting dishes-delivering dishes-paying for in-meal services-security-after-sales service

Do a good job of publicity, telephone booking or come to the store to book.

1. In Changqing District, visit some companies in turn, mainly along the street, to learn about the leaders of the customer's unit, the person in charge of ordering meals, telephone numbers, frequent consumption units and other information, and establish a preliminary customer file;

2. Jinan is far away, so choose a company that often publishes advertisements in newspapers, television and yellow pages, contact by phone first, and then visit, and you can give some small gifts and promotional materials from the company.

3. We can also learn about the big customers who used to spend money in their previous jobs from employees, and make use of internal resources;

4. Publish bus body advertisements and set up large light boxes and billboards in the streets;

5. Use existing contacts and friends to integrate resources.

manager Li: there are many ways, but they should be expanded and extended. according to the nature of dining, they can be divided into seven categories: business banquets, wedding banquets, birthday banquets, family banquets, gatherings, light meals and other functional banquets, which can be re-radiated according to their characteristics.

Li Li: You can contact large units for holding large meetings. Contact the travel agency to bring customers.

Chen Jing: Contact the presidents, deans and department heads of various universities in Changqing.

Song Dongqing: Contact various wedding companies as a wedding venue.

Mr. Li: Print publicity cards, brochures, etc., and distribute them at the door of the hotel and the vehicles in the community; Contact the SMS platform, and any mobile phone that passes through our place can receive our information.

Mary: Our advertisements are printed on the seat covers of taxis and buses.

Gai Tingting: Advertise on the radio: "Have you tasted the feast of virgin forest?" Choose a station with high listening frequency.

Chen Jing: Hang our advertisement in the elevator of the business building.

Wang Jialin: Three days before opening, he hung banners on the main roads in Changqing District, organized public welfare activities and set off fireworks in places where employees were concentrated; Free photos can be taken at the hotel.

Mr. Li: We need advanced publicity means and have our own highlights: the characteristics of the ecological park, the characteristics of dishes, the characteristics of management, the characteristics of service and the characteristics of management.

Zou Chao: Classify six kinds of banquets and design features.

zhangqian: Contact Platform 114 and introduce our hotel in the dining recommendation; Publish our advertisements on "Useless Net", and we can also contact customers at the township level.

Mr. Li: The pre-publicity means include: outdoor billboards, car bodies, car bodies, light boxes, road signs, danger warning signs, etc.

Zhang Guodong: You can contact hospitals, children's centenary banquets and other celebrations.

Dong Yixia: The orientation of our hotel is to target all kinds of guests in senior high schools. We should let all citizens in Changqing know about us, and we can do some public welfare activities and interactive activities to expand our influence.

1. The situation of mass sending of holiday short messages is aimed at all Unicom and mobile customers in Changqing District;

2. Traffic radio stations with high listening frequency and frequency modulation of 111.1fm；;

3. Make a feature film for 3-15 minutes and broadcast it on TV media such as qtv;

4. There are TV media in major office buildings and buses, which can broadcast advertisements;

5. Make floats, form your own band, travel in Changqing District, and promote activities;

6. Contact the wedding company, provide them with the venue, audio equipment and photographic background, and make sure how many gifts will be given at the wedding reception;

7. When the customer asks about the place to eat, he can directly transfer to our hotel through 114, and successfully transfer to a toll 2 yuan, or transfer to a monthly subscription.

zhangqian: There are broadcasts in major supermarkets and shopping malls, so you can contact and broadcast them. Make vcd discs, contact TV stores, and play our promotional videos in the sample machine.

gong weiping: classify large customers, contact their person in charge of ordering meals, and get a commission, and return as much as you eat; For different customer groups, print corporate brochure, the grade should not be too low, and our corporate image will not be displayed.

zhangqian: I put my brochure in baths, beauty salons and gas stations with relatively high consumption.

Mary: Print some information about interactive activities in the brochure, such as visiting the garden and giving small gifts, so that guests can get to know us first.

Wang Jialin: Put out stored-value cards, make friends with college students in combination with the theme of the ecological park, such as climbing mountains and treasure hunting, and give some small prizes.

2. Reservation:

Mr. Li: All customers are kept in files, and the caller information is displayed on the computer.

gong weiping: employees' mobile phones can be set with enterprise propaganda ringtones, and customers' names, units, positions and so on can be classified into files, so that they can correctly report their names every time they call.

Zhu Chao: It is necessary to have characteristics, emphasize on increasing feelings with customers, and find out customers' consumption psychology.

Chen Jing: If it is inconvenient for guests to drive by themselves, they can make a shuttle bus situation.

zhangqian: Record the phone call after work and pay a return visit to the caller the next day.

Mr. Li: How much money can the guests who come by taxi reimburse the fare, and see if it is suitable?

zhangqian: Drivers can be provided with working meals, and those who bring guests, such as travel agencies, can be provided with meal coupons or food.

Zhu Chao: Cooperate with the government to designate our hotel as the designated place for meetings or activities.

zhangqian: Get points to win prizes and attract guests with small marketing activities.

Chen Jing: The operator should have a gentle voice, which makes people feel comfortable.

Gai Tingting: You can book online, design a post with our ecological characteristics, reply to the guests, and then call back to ensure double insurance.

Chen Jing: When wiring, you should be familiar with the lines around you, and know exactly how to get to our hotel, how many meters it takes, and how many minutes it takes to get there, so that guests who don't know our specific location can understand; Contact large-scale consumer places, and give hotel dining cards, discount cards, etc. after handling the cards in their consumer places.