1. First, ask the position and department that the other party is applying for, and who informed him to call back. If the other party does not receive the call back notice, but only consults, you can advise him to wait for the notice, and there is no need to transfer to HR; If the other party clearly tells you that HR will call him back, you can ask him to wait for a while and then ask HR for a response.

This question is difficult to answer. In the past, the system used in our hotel was automatic voice mail, which could be accessed directly through voice prompts.

When accessing an outside line, ask the name of the person you are looking for. If the other party can accurately say the name of the person who wants to enter the room, he can enter. If you don't know clearly, it may be a harassing call, so there is no need to access it.

4. First of all, thank the guests for their trust in the hotel and choose to stay. Secondly, ask what can help them or what they need. If you are a business guest, you can briefly talk about the transportation and catering services nearby. If you are a tourist, briefly introduce the attractions you can visit near the hotel or the local food. Just talk casually according to the situation of the guests.