1, set a special equipotential area.

No one wants to stand on the street waiting for customers, so it is necessary to set up a special customer waiting area. The equipotential area should be separated from the dining area, which is relatively quiet and elegant. You can put some comfortable and small sofas and chairs, play soothing music and put some ashtrays. Strive to create a comfortable environment for equal customers. Equipotential area should have a special waiter to provide full service, which can provide snacks such as fruits and dried fruits, as well as entertainment props such as playing cards and gobang that can kill time.

2, adhere to the principle of numbering

If you don't call customers in order and cut in line, other customers will always feel uncomfortable and even go into a rage. Therefore, try to call in the order of numbers. If a customer wants to jump the queue, the reason should be reasonable. If necessary, you can inform other customers with numbers.

3. Tell the number at any time.

Constantly reporting incoming calls in the waiting area can make the waiting customers more determined. "We need two more figures." This kind of psychology will unconsciously make customers willing to wait a little longer. For a relatively small number of customers, the service personnel in the equipotential area can directly tell customers how long to wait, so that customers have certain psychological expectations.

4, indirectly shorten the equipotential time

Shortening the waiting time requires the cooperation of relevant personnel in the waiting area, dining area and kitchen. The service staff in the waiting area can ask customers to order food in advance to ensure that customers can serve directly after taking their seats; When the guests at the first table in the dining area are ready to check out, the guests at the next table can enter and the waiter will clear the table at the same time. Every link is closely linked, and the overall psychological waiting time of customers will be greatly reduced.

Step 5 provide intimate service

Send hot drinks in winter, cold drinks in summer, move chairs for the elderly, provide toys for children, let customers know that you know he is waiting, and arrange their meals as much as possible. Under normal circumstances, customers who enjoy the free service provided by the restaurant will not leave halfway, and hesitant customers will not enjoy the service provided by the restaurant, so pay more attention.

6. Design equipotential interaction

Equal interaction is also a way for customers to pass the time. Interesting video game competitions can be set up, such as Tetris and Happy Paradise. You can also carry out prize-winning quiz activities to let more people participate; It can be a clown performance or an enthusiastic drumming performance ... In short, it is right to keep customers in the waiting area "busy".