preface to the evaluation standard of Chinese people's * * * and national star-rated hotels. This standard replaces GB/T14318-1997 "Classification and Evaluation of Stars in Foreign-related Hotels". Compared with GB/T14318-1997, the main changes of this standard are as follows: a) tourist hotels are used instead of foreign-related tourist hotels, and the definition of tourist hotels is defined according to international practice; B) It is stipulated that the validity period of using star-rated hotels is five years, and the star-rated lifetime system is cancelled, and the reserved star-rated hotels are added (see 5.2); C) The rules for star rating are clarified (see 7.5), and some hotels with outstanding features or extremely personalized features can directly apply for star rating from the star rating agencies of national tourist hotels (see 7.5.3); D) Simplify the requirements for catering services appropriately (original standards 6.1.6,6.2.6,6.3.7c, e,6.4.9b, d, e, 6.5.9b, c, e, f); E) Change the minimum number of rooms in a one-star hotel from 21 to 15 (see 6.1.8); F) Incorporate the selected items of the original standard three-star hotels into four categories: comprehensive category, characteristic category I, characteristic category II and characteristic category III, delete some original contents, and add hotel brand, general manager qualification, environmental protection and other contents (see 6.7); G) The requirements for the lobby, guest rooms and restaurants in the core areas of four-star hotels and above have been strengthened, and the overall comfort has been increased (see 3.12, 4.21 and 5.5 in Appendix A); H) Drawing on the experience of some countries, we added "Platinum Five Stars" (see 3.2 and 6.6). Appendices A, B and C of this standard are normative, and Appendix D is informative. This standard is proposed by the National Tourism Administration. This standard is under the jurisdiction of the National Tourism Standardization Technical Committee (CSBTS/TC211). The drafting unit of this standard: Quality Regulation and Management Department of National Tourism Administration. Main drafters of this standard: Zhang Rungang, Yang Qiang, Zhou Zheng, He Jing and Dai Bin. The previous editions of this standard are as follows: —— GB/T 14318-1993; ——GB/T14318-1997。 Scope: This standard specifies the division conditions, evaluation rules, service quality and management system requirements of tourist hotels. This standard is applicable to tourist hotels of various economic nature that are officially opened. 2 normative reference documents The clauses in the following documents become the clauses of this standard through the reference of this standard. For dated reference documents, all subsequent amendments (excluding errata) or revisions are not applicable to this standard. However, all parties who reach an agreement according to this standard are encouraged to study whether the latest versions of these documents can be used. For undated reference documents, the latest edition is applicable to this standard. GB/T11111.1 Graphical symbols of public information for signs Part 1: General symbols (GB/T11111.1-2111, NEQ ISO 7111: 1991) GB/T11111.2 Graphical symbols of public information for signs Part 2: Symbols of tourist facilities and services (GB/T11111.2 NeqISO7111:1991)3 Terms and definitions The following terms and definitions apply to this standard: 3.1 touristhotel can provide accommodation facilities with catering and related services to tourists by night, and it is also called hotels, hotels, hotels, guest houses, resorts, clubs, buildings, centers, etc. according to different habits. 3.2 star-rating indicates the level of tourist hotels with the number of stars and color setting. The star rating is divided into five grades, namely, one-star, two-star, three-star, four-star and five-star (including platinum five-star). The minimum is one star, and the maximum is platinum five star. The higher the star rating, the higher the level of tourist hotels. 3.3 Probabilistic star-rating, as a supplement to the star, has the same level as the star. 4 Symbol star is symbolized by a gold-plated five-pointed star, with one five-pointed star representing one star, two five-pointed stars representing two stars, three five-pointed stars representing three stars, four five-pointed stars representing four stars, five five-pointed stars representing five platinum stars representing five platinum stars. 5 General Provisions 5.1 The management and use rights of hotels composed of several buildings should be consistent, and all areas in the hotel, including the rental business area, should be a whole, and the star rating should not be treated differently because of the separation of property rights or management rights in a certain area. 5.2 A hotel can apply for a star rating one year after its opening, and can enjoy the right to use the star rating and its logo for five years after it is approved by the star rating agency. Hotels that have been in business for less than one year can apply for preparatory star rating, valid for one year. 5.3 Unless there are higher requirements in this standard, the hotel's buildings, ancillary facilities, service items and operation management must comply with the existing relevant national laws and standards on safety, fire protection, sanitation and environmental protection. Attachment: Recommended website for star hotel reservation: /hotels/default.aspx? Campaign_id=41513786 star classification conditions 6.1 One-star 6.1.1 Hotel layout is basically reasonable, which is convenient for guests to have normal activities in the hotel. [FS:PAGE]6.1.2 The graphic symbols of public information conform to GB/T11111.1 and GB/T11111.2. The provisions of the. 6.1.3 There are heating and refrigeration equipment suitable for the local climate, and all areas are well ventilated. 6.1.4 Facilities and equipment shall be well maintained to be neat, hygienic and effective. 6.1.5 All instructions and service words shall be expressed in both Chinese and English at least. 6.1.6 Be able to provide services in English. 6.1.7 Front Office A. There is a front office and a general service desk; B. The main service desk is located in a prominent position in the lobby, decorated, well lit and marked in Chinese and English; The receptionist in the front office provides reception, inquiry, checkout and message service in Mandarin for more than 8 hours; C. Provide promotional materials for hotel service items, room price list, local tourist traffic map, and timetable of major means of transportation; D. provide small luggage storage services; E. provide luggage entry and exit services. 6.1.8 Rooms A. There are at least 15 rooms (sets) available for rent; B. The door lock is a concealed lock with anti-theft device, and an emergency evacuation map and related instructions are posted in a prominent position; C. Well decorated with upholstered beds, tables, chairs, bedside tables and other supporting furniture; D at least 75 rooms have bathrooms, equipped with pumping buckets, basins, showers or bathtubs (with shower curtains). There are separate public toilets for men and women and separate public bathrooms for men and women for guests' use, equipped with shower curtains, on the floors without toilets in the guest rooms. Take effective anti-skid measures, supply cold water 24 hours a day and hot water 16 hours a day. E. adequate lighting and shading curtains; F. Hotel service guide, price list and accommodation instructions are available; G. Rooms and bathrooms shall be completely arranged once a day, and sheets, sheets and pillowcases shall be replaced every other day or at the request of guests, and every guest shall change them; H.16 hours to provide hot and cold drinking water. 6.1.9 Dining A. A dining area with tables, chairs, tableware, lamps and adequate lighting; B. Breakfast service can be provided. C. Food processing areas and utensils should be kept clean and hygienic. 6.1.11 public * * * area A. There are separate public * * * toilets for men and women; B. there is a public telephone; C. emergency lighting; D the corridor wall is clean and decorated, with sufficient light for 24 hours and no obstacles. Emergency exits and other signs are clear and the location is reasonable. 6.2 The layout of the two-star 6.2.1 hotel is basically reasonable, which is convenient for the normal activities of the guests in the hotel. 6.2.2 The graphic symbols of public information shall conform to GB/T11111.1 and GB/T11111.2. 6.2.3 There are heating and refrigeration equipment suitable for the local climate, and all areas are well ventilated. 6.2.4 Facilities and equipment shall be well maintained to be neat, hygienic and effective. 6.2.5 All instructions and service words shall be expressed in both Chinese and English at least. 6.2.6 Be able to provide services in English. 6.2.7 Front Office A. There is a front office and general service desk suitable for the hotel scale and star rating; B. The main service desk is located in a prominent position in the lobby, decorated, well lit and marked in Chinese and English; Front desk receptionist provides reception, inquiry, checkout and message service in Mandarin 24 hours a day; C. provide fax service; D. The main service desk provides promotional materials for hotel services, room price list, introduction of local tourist attractions (spots), tourist traffic maps, newspapers and periodicals, and timetables of major means of transportation; E. Have a luggage cart and provide luggage access service; F. provide small luggage storage services; G. there are managers on duty 24 hours a day; H. set up a guest rest place. 6.2.8 Rooms A. There are at least 21 rooms (sets) available for rent; B. The door lock is a concealed lock with anti-theft device, and an emergency evacuation map and related instructions are posted in a prominent position; C well-decorated, with upholstered beds, tables, chairs, bedside tables and other supporting furniture, with good lighting; D at least 75 rooms have bathrooms, equipped with pumping buckets, basins, showers or bathtubs (with shower curtains). There are separate public toilets for men and women and separate public bathrooms for men and women for guests' use, equipped with shower curtains, on the floors without toilets in the guest rooms. Take effective anti-skid measures, supply cold water 24 hours a day and hot water 18 hours a day. E. adequate lighting and shading curtains; F. There is a convenient telephone, and you can dial or use the prepaid telecommunication card to make international and domestic long-distance calls, with instructions for use; G. There is a color TV set with clear picture quality; H. Have noise prevention and sound insulation measures; I. Hotel service guide, price list and instructions for guests are available; J. There are power sockets with at least two specifications; K. Rooms and bathrooms shall be completely arranged once a day, and sheets, sheets and pillowcases shall be replaced daily or at the request of guests; L. provide laundry service; M. provide hot and cold drinking water 24 hours a day. 6.2.9 Dining A. A dining area with sufficient lighting, tables, chairs, tableware and lamps; B. be able to provide breakfast service; C. provide food delivery service at the request of guests; D. Keep the catering production area and utensils clean, tidy and sanitary; 6.2.11 public * * * area A. Provide the return line or parking lot; B. There are passenger elevators in buildings with 4 floors or above; C. Have a public telephone and a local telephone book; D. There are separate toilets for men and women; [fs: page] E. Selling stamps, sending letters and selling daily necessities; F. emergency lighting is available. G. The corridor wall is clean and decorated, with sufficient light for 24 hours and no obstacles. Emergency exits and other signs are clear and the location is reasonable.